Membership Representative Jobs
Membership Representative jobs are open across associations, insurance, fitness, and financial services, with specializations in member retention, benefits enrollment, and outreach, from entry-level to senior and team-lead roles. See the openings below and apply to the ones that match your experience.
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Membership Sales Representative
Marcus Aurelio Jiu-Jitsu Academy
North Miami Beach, FL
About the Position
Marcus Aurelio Jiu-Jitsu Academy is looking for an energetic, organized, confident, and sales-driven Membership Sales Representative to join our team.
This is not simply a receptionist position.
The primary responsibility of this role is to help grow our academy by turning leads, inquiries, trial students, and walk-ins into enrolled members while providing an excellent experience to our current students and families.
We are looking for someone who enjoys talking to people, is comfortable making phone calls, follows up consistently, understands the importance of achieving sales goals, and is not afraid to ask for the sale.
The right person will become an important part of the growth of our academy and our kids, adult, after-school, camp, and martial arts programs.
Primary ResponsibilitiesMembership Sales & Lead Follow-Up
- Contact new leads quickly by phone, text, and email.
- Respond professionally to inquiries from our website, social media, phone calls, referrals, and walk-ins.
- Schedule introductory classes, trials, tours, and appointments.
- Follow up consistently with prospects who have not yet enrolled.
- Conduct follow-up calls and texts with previous leads.
- Explain our programs, schedules, membership options, pricing, and academy policies clearly.
- Understand each prospective student's or family's needs and recommend the appropriate program.
- Give academy tours and create a welcoming first impression.
- Present membership options confidently.
- Ask for the enrollment and help prospects complete the registration process.
- Follow up with trial students after their visits.
- Maintain accurate notes and follow-up activities in our CRM/membership management system.
- Work toward individual and academy enrollment goals.
- Track leads, appointments, trials, enrollments, and follow-up activity.
Front Desk & Customer Experience
- Welcome students, parents, prospects, and visitors.
- Answer incoming phone calls professionally.
- Respond to texts, emails, and customer questions.
- Assist existing members with basic account and membership questions.
- Help families understand academy schedules, events, policies, and procedures.
- Maintain a professional, organized, and welcoming front desk.
- Communicate important information to coaches, management, and other team members.
- Help resolve basic customer service issues and escalate situations to management when necessary.
Member Retention
Sales does not stop when someone enrolls.
The Membership Sales Representative will also help ensure new members have a strong experience after joining.
Responsibilities may include:
- Checking in with new members and families.
- Following up with students who have missed classes.
- Helping new students understand schedules and academy procedures.
- Identifying concerns before they become cancellations.
- Communicating member concerns to management.
- Helping maintain strong relationships with our students and families.
Administrative Responsibilities
- Maintain accurate member and prospect information in our management system.
- Process registrations and membership agreements.
- Assist with payments and account updates when authorized.
- Maintain organized lead and follow-up records.
- Prepare basic daily or weekly sales/activity reports.
- Keep management informed about leads requiring additional attention.
- Support academy events, promotions, camps, after-school programs, and special activities as needed.
What We Are Looking For
The ideal candidate is:
- Friendly and professional
- Confident speaking with people in person and over the phone
- Comfortable making outbound sales and follow-up calls
- Persistent without being pushy
- Organized and detail-oriented
- Reliable and punctual
- Comfortable working with sales goals and measurable expectations
- Able to follow a structured sales process
- Coachable and willing to receive feedback
- Comfortable learning scripts and practicing sales conversations
- Able to multitask in a busy environment
- Positive and energetic
- Comfortable working with children and families
- Able to communicate professionally with parents
- Comfortable using computers, texting, email, CRM software, and basic office technology
Preferred Experience
Experience in one or more of the following is preferred:
- Membership sales
- Fitness or gym sales
- Martial arts school sales
- Customer service
- Front desk operations
- Inside sales
- Phone sales
- Lead follow-up
- Hospitality
- Youth programs
- After-school programs
Previous martial arts experience is NOT required.
We are more interested in finding someone with the right personality, work ethic, communication skills, and ability to sell and build relationships.
Sales Accountability
This is a performance-based position.
The person hired will be expected to understand and work toward measurable goals involving:
- Lead response
- Outbound calls and follow-ups
- Appointments scheduled
- Trial attendance
- Trial-to-membership conversion
- New memberships
- Follow-up completion
- Member retention
We provide training, expectations, systems, and support — but we expect the person in this position to take ownership of their results.
What We Offer
- Base hourly compensation
- Opportunity to earn additional compensation through sales performance
- Sales and customer-service training
- Opportunity for professional growth
- Free or discounted martial arts training
- Positive, family-oriented work environment
- Opportunity to grow into greater sales, management, or leadership responsibilities
Schedule
This is an in-person position in North Miami Beach, Florida.
Applicants should have flexibility to work during our busiest academy hours, including afternoons and evenings.
Specific days and hours will be discussed during the interview process.
Who Will Succeed in This Position?
You may be a great fit if you enjoy talking to people, building relationships, following up with prospects, working toward goals, and seeing your effort directly contribute to the growth of a business.
If you prefer waiting for customers to come to you, dislike making follow-up calls, or are uncomfortable asking someone to make a purchasing decision, this position will probably not be the right fit.
We are looking for someone who takes initiative.
How to Apply
Please submit your resume along with a brief explanation of why you believe you would be a good fit for a membership sales position working with students and families.
We are looking for someone who wants to grow with our academy and become an important part of our team.
Pay: $20.00 - $23.00 per hour
Benefits:
- Employee discount
- Paid training
- Professional development assistance
Application Question(s):
- How many years of experience do you have in sales, membership sales, inside sales, or a similar customer-facing sales position?
- Do you have experience calling or texting leads, following up with prospects, and converting inquiries into appointments or sales?
Experience:
- sales: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- North Miami Beach, FL 33162 (Preferred)
Work Location: In person
Membership Representative Jobs by Experience Level
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Find JobsMembership Representative Job Market
Who's Hiring
- Genesis Health Clubs12
- LA Fitness3
- THE J1
- UFC GYM1
- Club Fit1
Top Industries Hiring
- Sports & Recreation
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in membership representative jobs.
- One to three years of experience in member services, customer service, or benefits enrollment
- Proficiency with CRM platforms or membership management software
- Strong verbal and written communication skills for member outreach and retention
- Ability to explain benefits packages, pricing tiers, or membership options to prospective members
- High school diploma or associate degree, with a bachelor's degree preferred for senior roles
- Experience meeting or exceeding individual enrollment, renewal, or retention targets
Tips for Your Membership Representative Job Search
Tailor your resume to retention metrics
Membership representative roles reward candidates who can show concrete outcomes in member retention, renewal rates, or outreach volume. Replace vague duties on your resume with result-oriented language tied to membership growth, churn reduction, or enrollment conversion.
Apply early to roles that fit
Migrate Mate lists membership representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight CRM and database experience clearly
Many employers filter applications for hands-on experience with CRM platforms or membership management software. Name the specific tools you have used rather than listing generic software skills, and place that information near the top of your resume.
Target postings that match your member segment
Membership representative roles differ significantly depending on whether the employer serves individual consumers, corporate accounts, or nonprofit members. Search with terms like 'individual member services' or 'corporate membership' to surface openings aligned with your actual experience.
Prepare a benefits-explanation example for interviews
Interviewers for these roles frequently ask you to walk through how you would explain a membership tier or benefit package to a skeptical prospect. Rehearse a specific scenario from your background where you translated complex benefits into a clear value proposition.
Negotiate start date around enrollment cycles
Many membership-driven organizations run annual or quarterly enrollment windows that create immediate workload spikes. If you have flexibility, framing your start date around an upcoming cycle shows operational awareness and can strengthen your offer negotiation.
Membership Representative Jobs: Frequently Asked Questions
Which companies are hiring the most membership representatives?
The companies hiring the most membership representatives right now include Genesis Health Clubs, LA Fitness, and THE J, with the largest share of openings in California, Ohio, and Texas, based on current listings on Migrate Mate as of November 2026. Associations, insurance carriers, and fitness networks tend to post the highest volume of these roles year-round.
How many membership representative jobs are remote?
About 18% of membership representative openings are fully remote or hybrid as of November 2026, with availability varying by industry and employer size. Outbound enrollment and renewal roles tend to have the highest remote share, while in-person member services positions at physical locations such as fitness clubs or credit unions are more likely to require on-site presence.
How do you become a membership representative?
Start by building experience in customer-facing roles such as customer service, inside sales, or benefits administration, since employers prioritize candidates who can communicate value and handle objections. Develop familiarity with at least one CRM or membership management platform. From there, apply to entry-level member services or enrollment coordinator postings, which commonly serve as the starting point for a membership representative career.
Can you get hired as a membership representative with little experience?
Yes, many employers hire membership representatives with limited direct experience if you can demonstrate strong communication skills and a background in any customer-facing role. Retail, call center, and hospitality experience all translate well because the core skill set involves explaining options, handling objections, and building rapport. Entry-level postings at associations and insurance organizations are especially open to candidates transitioning from adjacent service roles.
What does the membership representative interview process look like?
Most membership representative interviews involve a phone or video screen focused on communication style and experience with member or customer interactions, followed by one or two rounds with a hiring manager or team lead. Expect scenario-based questions where you walk through how you would handle a reluctant renewal or explain a benefits change. Some employers include a short role-play exercise to assess your ability to present membership value under realistic conditions.
Where can I find and apply to membership representative jobs?
You can find and apply to membership representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your background and experience level, then apply directly to each listing that matches what you are looking for.
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