Operations Jobs in Virginia Beach, VA

About Us

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia’s most desirable beachfront communities. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $55,000.00 - $70,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Oversee operations of Guest Service Attendant functions; coordinates arrival/departure needs relative to parking, luggage and rooming/departure of guests; acts as Lobby Ambassador. Responsible for revenues; expenses; systems; and controls related to the Guest Service and Parking areas.

Essential Duties and Responsibilities:

• Assist in evaluating the staffing requirements and prepare work schedules weekly, adhering to budget goals.

• Ensure that sufficient staffing is present to meet the daily business demands.

• Ensure that all assigned posts are maintained.

• Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc).

• Ensure staff's knowledge of hotel services, features, and amenities.

• Assign specific tasks as they arise to the staff according to the rotation sequence.

• Answer telephone promptly, using correct greeting and telephone etiquette.

• Document guest calls and requests for Guest Service Attendant assistance.

• Maintain security and accurate record of all guest room keys issued to Guest Service Attendant Staff.

• Maintain security and accurate record of all vehicle keys.

• Monitor and ensure that Guest Service Attendant staff perform their job functions to the hotel's expected level of service.

• Accommodate all guest requests in an accurate and efficient manner.

• Coordinate group luggage requirements.

• Monitor and maintain cleanliness and working condition of departmental equipment and supplies.

• Prepare work orders for equipment repairs and distribute to Engineering.

• Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.

• Prepare and submit daily and weekly payroll records and tip distributions.

• Ensure that all pertinent information is documented in the log book daily.

• Maintain all necessary Operating Supplies and equipment including a reasonable par stock of these supplies.

• Prepare work orders for department/equipment repairs and distribute to Engineering.

• Comply with attendance rules and be available to work on a regular basis.

• Attendance: Regular attendance in conformance with the standards is essential to the successful performance of this position.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.

• Must possess knowledge of all guest service attendant functions including valet and driver operations.

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

• Ability to perform basic mathematical computations.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Able to effectively communicate, both written and oral communication and directions.

• Ability to enforce hotel's standards, policies, and procedures with Guest Service Attendant staff.

• Ability to prioritize and organize work assignments; delegate work to staff.

• Ability to train staff.

• Ability to direct performance of staff and follow up with corrections where needed.

• Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training.

• Perform multiple tasks.

• Ability to Run Constantly and/or stand for long periods of time with or without reasonable accommodation.

• Able to handle cash and credit transactions.

• Intimate knowledge of local area attractions and transportation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.