Patient Representative Jobs in West Virginia
Patient Representative jobs in West Virginia are concentrated in Charleston, Morgantown, and Huntington, where major health systems like WVU Medicine, Charleston Area Medical Center, and Marshall Health maintain large patient-facing workforces. Demand is strongest in billing advocacy, insurance coordination, and patient relations within hospital and outpatient settings, with openings at every level from entry-level liaison to senior patient advocate. The state's health-focused economy keeps hiring relatively steady across its largest metro areas. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 17+ Patient Representative jobs
Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
- Customer service or call center experience required.
- Healthcare billing, insurance, or claims experience strongly preferred.
- Payment processing or financial transaction experience preferred.
- High school diploma or GED required; additional billing or healthcare education a plus.
- Technical proficiency with EMR systems and standard computer applications.
- Ability to work independently in a remote or virtual environment.
- Must be able to speak, read, write, and understand English.
- Background check required in accordance with applicable laws.
Essential Functions
These functions emphasize patient advocacy, analytical billing expertise, regulatory awareness, and high-quality service delivery.
Patient Payment & Account Support
- Accurately process patient payments via phone in accordance with Privia financial responsibility policies.
- Create, update, and maintain payment plans following established guidelines.
- Ensure transaction accuracy, proper documentation, and data integrity.
Billing, Insurance & Claims Support
- Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
- Verify, audit, and update insurance information for completeness and accuracy.
- Add or update insurance data within the EMR and resubmit pending or corrected claims.
- Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
- Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
Problem Resolution & Patient Education
- Research account history to determine the root cause of billing or payment concerns.
- Recommend appropriate resolutions and next steps in alignment with Privia policies.
- Maintain professionalism and empathy during complex or sensitive financial discussions.
Resource & System Utilization
- Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
- Navigate multiple systems simultaneously while assisting patients.
- Adhere to all documentation, privacy, and security requirements.
Reliability & Continuous Learning
- Maintain schedule adherence and consistent availability during assigned hours.
- Complete all required Privia and client-mandated training.
- Participate in ongoing uptraining and cross-training initiatives.
Ethical & Compliant Conduct
- Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
- Demonstrate professionalism, accountability, and patient-centered service in all interactions.
Requirements
- Strong verbal and written communication skills.
- Analytical problem-solving abilities and high attention to detail.
- Solid understanding of healthcare billing and insurance concepts.
- Ability to clearly explain complex billing information in patient-friendly language.
- Comfort working across multiple systems and tools simultaneously.
- Organized, self-motivated, and collaborative approach to work.
Pay and Benefits
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between - 9:00am-6:00pm (EST) ; Work Days - M-F
Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
- Customer service or call center experience required.
- Healthcare billing, insurance, or claims experience strongly preferred.
- Payment processing or financial transaction experience preferred.
- High school diploma or GED required; additional billing or healthcare education a plus.
- Technical proficiency with EMR systems and standard computer applications.
- Ability to work independently in a remote or virtual environment.
- Must be able to speak, read, write, and understand English.
- Background check required in accordance with applicable laws.
Essential Functions
These functions emphasize patient advocacy, analytical billing expertise, regulatory awareness, and high-quality service delivery.
Patient Payment & Account Support
- Accurately process patient payments via phone in accordance with Privia financial responsibility policies.
- Create, update, and maintain payment plans following established guidelines.
- Ensure transaction accuracy, proper documentation, and data integrity.
Billing, Insurance & Claims Support
- Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
- Verify, audit, and update insurance information for completeness and accuracy.
- Add or update insurance data within the EMR and resubmit pending or corrected claims.
- Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
- Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
Problem Resolution & Patient Education
- Research account history to determine the root cause of billing or payment concerns.
- Recommend appropriate resolutions and next steps in alignment with Privia policies.
- Maintain professionalism and empathy during complex or sensitive financial discussions.
Resource & System Utilization
- Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
- Navigate multiple systems simultaneously while assisting patients.
- Adhere to all documentation, privacy, and security requirements.
Reliability & Continuous Learning
- Maintain schedule adherence and consistent availability during assigned hours.
- Complete all required Privia and client-mandated training.
- Participate in ongoing uptraining and cross-training initiatives.
Ethical & Compliant Conduct
- Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
- Demonstrate professionalism, accountability, and patient-centered service in all interactions.
Requirements
- Strong verbal and written communication skills.
- Analytical problem-solving abilities and high attention to detail.
- Solid understanding of healthcare billing and insurance concepts.
- Ability to clearly explain complex billing information in patient-friendly language.
- Comfort working across multiple systems and tools simultaneously.
- Organized, self-motivated, and collaborative approach to work.
Pay and Benefits
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between - 9:00am-6:00pm (EST) ; Work Days - M-F
Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
See All 17 Patient Representative Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in West Virginia
Where West Virginia roles are concentrated, by current openings.
Patient Representative Job Market in West Virginia
A snapshot from current West Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Medical Devices
What West Virginia Employers Look For
The qualifications that appear most often in patient representative jobs across West Virginia.
- High school diploma or associate degree in healthcare administration or a related field
- Prior experience in a hospital, clinic, or medical office patient-facing role
- Working knowledge of medical billing, insurance verification, and claims processes
- Strong written and verbal communication skills for patient and provider interactions
- Proficiency in electronic health record systems such as Epic or Cerner
- Ability to handle sensitive patient information in compliance with HIPAA regulations
Patient Representative Jobs in West Virginia: Frequently Asked Questions
How do you become a patient representative in West Virginia?
Most patient representative positions in West Virginia require at minimum a high school diploma, though an associate or bachelor's degree in health information management, healthcare administration, or a related field strengthens your candidacy significantly. West Virginia does not issue a state license specifically for patient representatives, so employers focus on relevant work history, familiarity with insurance and billing processes, and soft skills in communication and conflict resolution. Voluntary credentials such as the National Healthcare Customer Service certification can give applicants a competitive edge.
Which companies hire patient representatives in West Virginia?
Employers hiring patient representatives in West Virginia right now include St. Marys Medical Center, Cabin Creek Health Systems, and Stryker, based on current listings on Migrate Mate as of August 2026. West Virginia's larger integrated health systems, including WVU Medicine and CAMC Health System, tend to post the most consistent volume of patient representative openings across their hospital campuses and affiliated clinics.
Which West Virginia cities have the most patient representative jobs?
Huntington, Charleston, and Morgantown account for the largest share of patient representative openings in West Virginia. Charleston leads because it is home to CAMC Health System and several large outpatient networks, while Morgantown's concentration of WVU Medicine facilities drives strong demand there, and Huntington benefits from Marshall Health and Cabell Huntington Hospital anchoring its healthcare employment base.
Are there remote patient representative jobs in West Virginia?
Yes, but they're relatively limited. About 33% of patient representative openings tied to West Virginia are remote or hybrid as of August 2026, reflecting the fact that much of the role involves in-person patient interaction at hospital and clinic settings. The functions most likely to appear in remote or hybrid arrangements are insurance authorization follow-up, billing dispute resolution, and administrative patient communication roles that do not require a physical presence.
How can I get hired as a patient representative in West Virginia with little or no experience?
The most realistic entry path is through a medical receptionist, patient access representative, or scheduling coordinator role at one of West Virginia's hospital systems, since those positions build the billing and patient-communication skills employers look for. WVU Medicine and CAMC Health System both post entry-level patient access openings that serve as a direct bridge into patient representative work. Completing a short healthcare administration certificate through a West Virginia community college and obtaining a HIPAA compliance or customer service credential sharpens your application considerably.
Where can I find and apply to patient representative jobs in West Virginia?
You can find and apply to patient representative jobs in West Virginia on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the available roles, identify the ones that match your experience and location, and apply directly to each position that fits your background.
See All 17 Patient Representative Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
Find Patient Representative Jobs