Product Support Sales Representative Jobs
Product Support Sales Representative jobs are open across software, telecommunications, manufacturing, and business services, from entry-level and inside sales associate roles up to senior and team lead positions, with specializations in SaaS solutions, technical product demos, and customer retention sales. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 53+ Product Support Sales Representative jobs
ABOUT WESTERN STATES EQUIPMENT:
Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:
- The Power of our Purpose: “Building our Communities for a Better Tomorrow”
- Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
- Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You
WHY YOU’LL LIKE IT HERE:
Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:
- Three weeks of accrued PTO to start, increases with tenure
- Company paid health care premium option for employees
- Health, dental, and vision insurance
- Wellness dollars
- 401k with company match and profit sharing
- Educational reimbursements, tool loans, and safety & tooling dollars
- Employee Assistance Program
- Paid Parental leave
- Care Leave
WHAT WE’RE LOOKING FOR:
THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.
FULL SUMMARY
The Business Development Representative supports the Product Support organization’s need to grow retail new customer sales. This position supports a specific store &/or region in handling an assigned territory, analyzing data, generating leads, and providing actionable recommendations to drive Parts and Service sales.
Customer Service and Sales Performance
- Promotes and sells the Western States’ product support services and products into assigned territory. Meets sales objectives.
- Contacts prospective and current customers by phone and in person to determine customer needs, present product support information, and explain available services. Provides information brochures and other incentives to inform customers and influence decisions. Build strong, long-term relationships. Always interact with customers professionally. Prioritizes and schedules time with customers in an efficient manner.
- Communicates broad knowledge set of WSECO products and offerings and is on the “cutting edge” of new product support offerings for customers.
- Research and presents the solutions that best meet customers’ needs (GET, undercarriage, etc.). Quotes services to customers using a variety of methods or forms, such as bundling, finance options, rebuilding, new machine versus current machine evaluation, etc. to best meet customer needs.
- Performs customer fleet management evaluations and provides customers with recommendations.
- Presents and sells Customer Value Agreement (CVA).
- Monitors customer machine components to ensure maximum life to include condition monitoring.
- Utilizes company provided software programs to manage all aspects of the workload internally and externally, including communicating with customers, managing leads and accounts, scheduling daily appointments and managing assigned territory.
- Use the strategic account planning process to align our business with our customers. Participates in the strategic account planning process either as a team leader or team member.
- Works effectively with other departments at Western States to meet our customers’ expectations and achieve company goals. Develops and maintains a spirit of cooperation with all departments within WSECO. Address customer issues that arise in a productive manner.
- Communicates WSECO value proposition (Parts, Service, Sales, Rental, Technology Solutions, Engines, etc.) to customers by using available resources and tools. Accesses other technical resources or coordinates customer hand off to others as necessary to meet customer needs.
- Performs administrative tasks such as activity reports and tracking reports to keep Product Support Sales Manager up to date on activities.
KNOWLEDGE SKILLS AND ABILITIES:
- Proven skills in written and verbal communications, planning, organizing, negotiation, listening, leadership and interpersonal relationship building.
- Self-motivated with a strong work ethic.
- An ability to maintain a positive attitude under adverse conditions.
- Must be a self-starter and ability to work without direct supervision.
- Knowledge and use of Microsoft computer products, customer management tools, computerized sales planning tools and/or other comparable systems required.
- Ability to develop and maintain effective working relationships with others.
- Ability to travel overnight.
- Consistent attendance.
EDUCATION AND EXPERIENCE:
- High school diploma or General Education Degree (GED). required.
- Minimum of 2 years of experience in sales, heavy construction or related fields required. Caterpillar experience preferred.
- Acceptable driving record and valid driver’s license required.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
ABOUT WESTERN STATES EQUIPMENT:
Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:
- The Power of our Purpose: “Building our Communities for a Better Tomorrow”
- Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
- Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You
WHY YOU’LL LIKE IT HERE:
Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:
- Three weeks of accrued PTO to start, increases with tenure
- Company paid health care premium option for employees
- Health, dental, and vision insurance
- Wellness dollars
- 401k with company match and profit sharing
- Educational reimbursements, tool loans, and safety & tooling dollars
- Employee Assistance Program
- Paid Parental leave
- Care Leave
WHAT WE’RE LOOKING FOR:
THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.
FULL SUMMARY
The Business Development Representative supports the Product Support organization’s need to grow retail new customer sales. This position supports a specific store &/or region in handling an assigned territory, analyzing data, generating leads, and providing actionable recommendations to drive Parts and Service sales.
Customer Service and Sales Performance
- Promotes and sells the Western States’ product support services and products into assigned territory. Meets sales objectives.
- Contacts prospective and current customers by phone and in person to determine customer needs, present product support information, and explain available services. Provides information brochures and other incentives to inform customers and influence decisions. Build strong, long-term relationships. Always interact with customers professionally. Prioritizes and schedules time with customers in an efficient manner.
- Communicates broad knowledge set of WSECO products and offerings and is on the “cutting edge” of new product support offerings for customers.
- Research and presents the solutions that best meet customers’ needs (GET, undercarriage, etc.). Quotes services to customers using a variety of methods or forms, such as bundling, finance options, rebuilding, new machine versus current machine evaluation, etc. to best meet customer needs.
- Performs customer fleet management evaluations and provides customers with recommendations.
- Presents and sells Customer Value Agreement (CVA).
- Monitors customer machine components to ensure maximum life to include condition monitoring.
- Utilizes company provided software programs to manage all aspects of the workload internally and externally, including communicating with customers, managing leads and accounts, scheduling daily appointments and managing assigned territory.
- Use the strategic account planning process to align our business with our customers. Participates in the strategic account planning process either as a team leader or team member.
- Works effectively with other departments at Western States to meet our customers’ expectations and achieve company goals. Develops and maintains a spirit of cooperation with all departments within WSECO. Address customer issues that arise in a productive manner.
- Communicates WSECO value proposition (Parts, Service, Sales, Rental, Technology Solutions, Engines, etc.) to customers by using available resources and tools. Accesses other technical resources or coordinates customer hand off to others as necessary to meet customer needs.
- Performs administrative tasks such as activity reports and tracking reports to keep Product Support Sales Manager up to date on activities.
KNOWLEDGE SKILLS AND ABILITIES:
- Proven skills in written and verbal communications, planning, organizing, negotiation, listening, leadership and interpersonal relationship building.
- Self-motivated with a strong work ethic.
- An ability to maintain a positive attitude under adverse conditions.
- Must be a self-starter and ability to work without direct supervision.
- Knowledge and use of Microsoft computer products, customer management tools, computerized sales planning tools and/or other comparable systems required.
- Ability to develop and maintain effective working relationships with others.
- Ability to travel overnight.
- Consistent attendance.
EDUCATION AND EXPERIENCE:
- High school diploma or General Education Degree (GED). required.
- Minimum of 2 years of experience in sales, heavy construction or related fields required. Caterpillar experience preferred.
- Acceptable driving record and valid driver’s license required.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Product Support Sales Representative Jobs by Experience Level
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Find JobsProduct Support Sales Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in product support sales representative jobs.
- Demonstrated experience in sales or customer-facing technical support roles
- Ability to explain complex product features clearly to non-technical customers
- Proficiency with CRM software and customer ticketing systems
- Strong verbal communication and consultative selling skills
- Bachelor's degree in business, communications, or a related field
- Experience meeting or exceeding sales quotas or renewal targets
Tips for Your Product Support Sales Representative Job Search
Quantify retention and upsell results
Hiring managers for product support sales roles want to see numbers tied to renewals, upsells, or churn reduction. Replace vague bullet points with specific outcomes: renewal rates improved, accounts expanded, or support-to-sale conversions driven by your outreach.
Highlight cross-functional communication experience
These roles sit between technical support and sales, so your resume should show you've translated complex product details into plain language for customers. Call out moments where you partnered with engineering or product teams to close a deal or resolve an escalation.
Apply early to roles that fit
Migrate Mate lists product support sales representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by product complexity, not just industry
A product support sales role at a hardware company differs sharply from one at a SaaS startup. Target openings where your product familiarity is strongest, and use the job description's tech stack or product category to decide which listings are worth your time.
Prepare for scenario-based interview questions
Expect interviewers to present a live objection or a customer escalation and ask how you'd respond. Practice walking through your diagnostic process out loud: how you identify the customer's real concern, what product knowledge you'd apply, and how you'd move toward a resolution or upsell.
Negotiate on variable compensation structure
Many product support sales roles blend a base with commission or renewal bonuses, and the structure varies widely. When you receive an offer, ask specifically how the variable component is calculated and what the realistic attainment looks like for someone in their first year.
Product Support Sales Representative Jobs: Frequently Asked Questions
Which companies are hiring the most product support sales representatives?
The most active employers for product support sales representatives right now are WMH, Ohio CAT, and Hawthorne CAT, and the most openings are in California, Alabama, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at software companies, telecommunications providers, and enterprise technology vendors.
How many product support sales representative jobs are remote?
About 43% of product support sales representative openings are fully remote or hybrid as of November 2026, reflecting sustained employer flexibility for phone- and screen-based roles. Inside sales and SaaS renewal positions are the sub-areas most likely to offer fully remote arrangements, while roles requiring on-site product demos or hardware troubleshooting skew toward in-office or hybrid schedules.
How do you become a product support sales representative?
Start by building a foundation in either customer support or inside sales, since the role bridges both. Develop familiarity with at least one CRM platform and practice explaining product features in plain language. A background in the industry you want to work in, whether software, telecom, or manufacturing, helps you ramp faster. Many people move into the role directly from support analyst or account associate positions.
Can you get a product support sales representative job with little experience?
Yes, entry-level openings exist, particularly at companies that run structured sales development or support associate programs. Employers hiring candidates with limited experience typically prioritize strong communication skills, comfort with technology, and a customer service mindset over prior quota-carrying history. Internships, retail sales, or helpdesk experience are all relevant starting points that show you can handle both product questions and customer conversations.
What does the product support sales representative interview process look like?
Most processes include an initial phone screen with a recruiter, followed by a video interview focused on your sales and support background. A second round often involves a hiring manager or team lead who presents a mock customer scenario and asks how you'd respond. Final rounds may include a brief role-play exercise or a panel conversation with cross-functional partners from the product or customer success teams.
Where can I find and apply to product support sales representative jobs?
You can find and apply to product support sales representative jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find listings that match your experience level and product background, then apply directly to each one that fits your goals.
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