Regional Operations Director Jobs in Michigan

SUMMARY:

The Regional Director of Operations leads the operational management of all centers within an assigned region at PACE Southeast Michigan. This role is accountable for quality of participant care, financial performance, and a positive team member culture, overseeing the plans, systems, processes, and people that support effective center operations.

The Regional Director supervises, coaches, and develops Center Directors to strengthen center leadership, accountability, and operational performance. This leader partners with the other Regional Director of Operations to ensure consistent standards, processes, participant activities, support services, and leadership practices across the organization.

SPECIFIC DUTIES AND FUNCTIONS:

Leadership & Team Development

• Directly supervises, coaches, and develops Center Directors to strengthen center leadership and build a high-performing, engaged workforce.
• Sets clear goals, provides regular feedback, evaluates performance, and holds leaders fairly and consistently accountable for results, quality, and conduct. Addresses performance and culture concerns early and respectfully.
• Models and reinforces a culture aligned with PACE SEMI’s mission, values, and Ten Principles, where team members feel valued, heard, and recognized.
• Partners with Human Resources and Organizational Development (HR/OD) on leadership development and succession planning to build a strong pipeline of future leaders.
• Promotes diversity, equity, and inclusion across the organization.

Regional Operations & Service Delivery

• Leads operations across all centers in the assigned region to deliver high-quality participant care, collaborative teamwork, effective processes, and efficient use of resources.
• Partners with the other Regional Director of Operations to ensure consistent standards, processes, participant activities, support services, and leadership practices across the organization.
• Develops and implements programs and operational improvements that strengthen participant services and increase team member engagement.
• Maintains a regular presence in centers to understand participant and team member needs, assess operational performance, and guide improvements.

Financial Management

• Owns regional financial performance, reviewing monthly center and regional financial reports, comparing results across centers, and addressing trends, outliers, and performance gaps.
• Monitors enrollment, retention, attendance, utilization, productivity, and cost per participant, and leads corrective action when results fall short of established targets.
• Partners with the Chief Financial Officer to develop annual operating and capital budgets and ensures the region meets approved budgets and financial benchmarks.
• Builds Center Directors’ ability to interpret financial reports, manage resources, and make sound operational decisions.
• Uses financial and operational analysis to recommend employees, resource allocation, and investments to executive leadership.

Quality & Compliance

• Builds and sustains a culture of quality care, advances regional quality assurance and improvement priorities, and ensures corrective actions are completed across all centers.
• Partners with the Quality Assurance Director to ensure compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and regulations, while maintaining audit and survey readiness.
• Partners with the Human Resources Manager to develop and implement operational policies, procedures, and protocols for direct participant care and support services.
• Partners with Education and Quality teams to plan ongoing education that strengthens team member competence, skills, and quality of service.

Strategy & Program Management

• Serves as a member of the leadership team, translates PACE SEMI strategies and goals into regional operational plans, and is accountable for achieving established outcome measures.
• Contributes to the development and execution of regional growth, enrollment, and retention strategies.
• Leads assigned regional and organization-wide operational projects, ensuring expected outcomes are achieved on time and within budget.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong financial analysis skills, including the ability to interpret financial statements, compare performance across centers, identify emerging concerns, and explain financial concepts to other leaders.
• Working knowledge of Medicare, Medicaid, and applicable state and federal healthcare program requirements. Knowledge of PACE is preferred.
• Proficiency in interpreting dashboards and operational data to identify trends, evaluate performance gaps, and determine improvement priorities.
• Strong leadership and coaching skills, with the ability to develop leaders and balance clear accountability with trust, respect, and team morale.
• Excellent written and verbal communication skills, including the ability to explain complex information clearly and adapt communication to different audiences.
• Strong negotiation, conflict resolution, and relationship-building skills, with the ability to influence others and resolve concerns constructively.
• Sound judgment and problem-solving skills, including the ability to balance participant needs, quality of care, financial performance, and workforce needs.
• Strong organizational and prioritization skills, with the ability to manage competing demands across multiple locations and respond effectively to changing operational needs.

PERFORMANCE EXPECTATIONS:

• Regional centers consistently deliver high-quality participant care and services that meet established quality and service expectations.
• Regional financial results meet approved budgets and benchmarks, with timely corrective action addressing unfavorable trends and performance gaps.
• Enrollment, retention, attendance, utilization, productivity, and cost per participant meet established targets or demonstrate measurable progress through corrective action plans.
• Center Directors demonstrate effective leadership, use financial and operational data to guide decisions, and meet agreed-upon performance and development goals.
• Centers maintain compliant operations and audit and survey readiness, with quality and compliance corrective actions completed within established time frames.
• Team member feedback and engagement results reflect a respectful, inclusive culture aligned with PACE SEMI’s mission, values, and Ten Principles.
• Partnerships with the other Regional Director and support departments produce consistent practices across centers and timely resolution of operational concerns.
• Assigned programs, projects, and operational improvements achieve expected outcomes on time and within budget.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience, required.
• Master’s degree in a related field, or additional equivalent professional experience, preferred.
• Minimum of five (5) years of progressive operational leadership experience in healthcare required, including leadership of a center, comparable site, or department.
• Experience supervising and developing other leaders and managing operating budgets required.
• Experience in PACE, managed care, or another value-based care setting preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Prolonged periods of sitting at a desk and working on a computer.
• Regular travel to PACE SEMI centers, community sites, and events.
• Work is primarily performed in a normal office environment with minimal exposure to noise, dust, or extreme temperatures.
• Ability to sit, stand, walk, bend, and occasionally lift up to twenty-five (25) pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.