Sales Center Manager Jobs
Sales Center Manager jobs are open across retail, financial services, telecommunications, and insurance, at levels from team lead to senior and regional manager, with specializations in inbound sales, outbound campaigns, and omnichannel customer experience. Find a role that fits below and apply directly.
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Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.
How Our Fine Jewelry Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.
- Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- In addition to sales goals, achieving Client and Protection plan goals
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting and surpassing daily sales goals by delivering exceptional service
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- 1-2 years of related experience required
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Eligible for Sales Commission
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.
How Our Fine Jewelry Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.
- Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- In addition to sales goals, achieving Client and Protection plan goals
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting and surpassing daily sales goals by delivering exceptional service
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- 1-2 years of related experience required
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Eligible for Sales Commission
Sales Center Manager Jobs by Experience Level
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Find Sales Center Manager JobsSales Center Manager Job Market
Who's Hiring
- Macy's203
- Bath & Body Works171
- Dollar General96
- Oak Street Health, part of CVS Health50
- H&M44
Top Industries Hiring
- Sports & Recreation
- Energy
- Consulting & Professional Services
- Insurance
- Food & Beverage
What Employers Look For
The qualifications that appear most often in sales center manager jobs.
- 3 or more years managing a sales team or contact center
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot
- Ability to analyze KPIs including conversion rate, average handle time, and attrition
- Experience coaching, onboarding, and performance-managing front-line sales representatives
- Proficiency with workforce management and call routing or dialer software
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Sales Center Manager Job Search
Quantify your team performance metrics
Sales center hiring managers want to see specific outcomes you drove, not just duties you held. Pull your actual numbers on conversion rates, average handle time improvements, and revenue generated per rep under your leadership and lead every bullet with those results.
Apply early to roles that fit
Migrate Mate lists sales center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the sales model
Inbound retention, outbound prospecting, and B2B inside sales centers all look for different things. Read each job description closely and adjust your resume to reflect the specific sales motion, whether that's handling inbound volume, cold outbound, or managing a hybrid floor.
Prepare for a live coaching simulation
Many sales center manager interviews include a role-play where you coach a struggling rep through a mock call. Practice a structured feedback framework in advance so you can demonstrate how you identify coachable moments and change rep behavior on the spot.
Research the center's current technology stack
Before your interview, find out which CRM, dialer, and workforce management tools the company uses. Naming those platforms by experience, or showing you've led a migration or rollout, signals you can manage the floor operationally from day one.
Negotiate total comp beyond base salary
Sales center manager offers typically include performance bonuses tied to team quota attainment. During negotiation, ask how the bonus is structured, what percentage of managers hit it last year, and whether there's a ramp period before you're held to full quota.
Sales Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most sales center managers?
Macy's, Bath & Body Works, and Dollar General are hiring the most sales center managers right now, with openings concentrated in California, Florida, and Virginia, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of openings include financial services, telecommunications, and insurance.
How many sales center manager jobs are remote?
About 54% of sales center manager openings are fully remote or hybrid as of November 2026, with remote roles most common in outbound B2B inside sales and customer retention centers where the entire team already works distributed. On-site roles remain more prevalent at high-volume inbound centers where real-time floor management is a core part of the job.
How do you become a sales center manager?
Start as a front-line sales rep and build a record of consistent quota attainment, then move into a team lead or senior rep role where you take on informal coaching responsibilities. From there, pursue an assistant or associate manager position to gain formal supervisory experience with scheduling, performance reviews, and escalations before stepping into a full sales center manager role.
Can you get hired as a sales center manager with no management experience?
Yes, especially if you've led peer training programs, acted as a team lead, or consistently ranked at the top of your sales floor. Employers in high-growth centers often promote strong individual contributors who can demonstrate coaching instincts and process thinking. Framing any informal leadership, mentoring, or project ownership on your resume helps close the experience gap.
What does the sales center manager interview process look like?
Most processes include an initial phone screen with HR, a deeper interview with a regional or director-level manager focused on your leadership philosophy and performance management approach, and a practical exercise such as reviewing a rep scorecard or walking through how you'd handle an underperforming team member. Some employers add a panel round or a final conversation with operations or workforce planning.
Where can I find and apply to sales center manager jobs?
You can find and apply to sales center manager jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and apply directly to each listing.
See All 1,503+ Sales Center Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Sales Center Manager Jobs