EMPLOYER: SD HomeCare Services DBA SYNERGY HomeCare of Scripps Ranch

TITLE: Senior Business Manager / Organizational & Sales Quality Assurance Director

LOCATION: San Diego, CA (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.)

DUTIES:

- Develop and implement comprehensive sales strategies to achieve business objectives.
- Identify new market opportunities and drive expansion efforts.
- Lead, mentor, and develop the sales team to enhance performance and achieve targets.
- Monitor sales performance metrics and adjust strategies that involve multi-national clientele as necessary, particularly for Asian communities.
- Play a pivotal role in driving business growth, managing sales strategies, identify areas of improvement and ensuring the highest standards of quality for customer service across organizational processes.
- Establish and maintain sales quality assurance policies and procedures.
- Ensure compliance with industry standards and regulatory requirements.
- Identify areas for process improvement and implement best practices.
- Use data analysis to inform decision-making and drive operational efficiency.
- Develop training programs to educate sales staff on quality assurance protocols.
- Conduct market research to stay abreast of industry trends and competitor activities.
- Provide insights and recommendations based on market analysis.
- Build and maintain strong relationships with key clients and stakeholders.
- Position will supervise three (3) - seven (7) employees. EOE

REQTS:

Must have six (6) years of experience in the position offered, as a Sales or Quality Assurance Analyst, or a related position. Must have six (6) years of experience with all of the following:
- Managing multinational qualitative and quantitative market research projects, to support strategic sales decisions, ensuring compliance with industry standards in data quality, research ethics, and client reporting.
- Developing and implementing long-term business strategies for driving sales growth, client retention, and identifying market expansion opportunities across operational territories.
- Establishing and maintaining organizational sales quality assurance standards, including designing policies, conducting performance audits, and developing training protocols.
- Creating and managing sales and cost-of-service budgets (COS) and performance KPIs, using data analysis to assess project efficiency, optimize performance, and guide strategic decisions.
- Leading and mentoring cross-functional, multicultural teams of 30 or more individuals, with responsibilities including recruitment, training, client services, and operations.
- Utilizing customer relationship management (CRM) software and sales analytics tools to track key sales metrics, forecast outcomes, and support data-driven decisions.
- Identifying and resolving execution barriers in business operations, including resource allocation, stakeholder alignment, and development of outreach and process improvement strategies.

TRAVEL REQT:

No less than 50% domestic travel within the Southern California region is required to various and unanticipated company and client sites.

HOURS:

Full-Time; Mon-Fri (40 hrs/week)

SALARY:

$155,000 - $170,000 per year

LI-DNI