Senior IT Support Specialist Jobs in Maryland
Senior IT Support Specialist jobs in Maryland concentrate in the Baltimore metro, the Washington D.C. suburbs of Montgomery and Prince George's counties, and the Annapolis corridor, where federal agencies, defense contractors, and anchor institutions drive consistent demand. Employers like Leidos, Northrop Grumman, and the Johns Hopkins Health System maintain large IT operations in the state and regularly hire at the senior level. The most in-demand specialties include enterprise desktop and endpoint management, ITSM platforms such as ServiceNow, and cybersecurity-aligned support in classified and government-adjacent environments. Find a role that fits below and apply directly.
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Showing 4 of 41+ Senior IT Support Specialist jobs
The ideal candidate will have experience supporting government or enterprise IT programs, coordinating with end users and technical teams, managing ServiceNow tickets and IT requests, tracking hardware and software assets, gathering and documenting requirements, supporting application releases and testing, and preparing program reports and documentation.
This role requires strong organizational, analytical, communication, and problem-solving skills, with the ability to coordinate multiple activities and work effectively with government stakeholders, service desk teams, application development teams, and technical subject matter experts.
Key Responsibilities
IT Service & User Support
- Provide Tier 1 IT and operational support to end users.
- Receive, document, classify, triage, track, and resolve IT service requests and incidents.
- Manage and track ServiceNow tickets and coordinate escalations to appropriate technical teams.
- Coordinate with service desks, data centers, application teams, and technical SMEs to facilitate timely issue resolution.
- Support IT equipment delivery, issuance, storage, tracking, refresh, and surplus activities.
- Maintain accurate hardware and software usage information and asset-related records.
- Gather, document, analyze, and prioritize business and system requirements.
- Work with government stakeholders and technical teams to translate business needs into actionable requirements.
- Analyze existing business processes, workflows, and systems to identify opportunities for improvement and modernization.
- Develop business process flow diagrams and other analysis artifacts documenting current- and future-state processes.
- Facilitate stakeholder discussions, working groups, and requirements-gathering sessions.
- Support system integration, modernization, and process improvement initiatives.
- Provide project management and PMO support across multiple IT initiatives.
- Coordinate meetings, deliverables, action items, schedules, status updates, and reporting requirements.
- Maintain project work items and task tracking using tools such as JIRA.
- Track risks, issues, dependencies, milestones, and project activities.
- Prepare project status reports, scorecards, dashboards, and management briefings.
- Coordinate activities across government stakeholders, contractors, development teams, and technical SMEs.
- Support application implementation and release management activities.
- Facilitate User Acceptance Testing (UAT), including test coordination, defect tracking, and resolution.
- Coordinate with business users and development teams to identify and resolve application issues.
- Support production deployments, go-live activities, and post-deployment validation.
- Track application defects, issues, and release-related activities.
- Develop and maintain program, project, system, and technical documentation.
- Support federal IT lifecycle and governance activities.
- Prepare Standard Operating Procedures (SOPs), guidance documents, governance artifacts, and other program documentation.
- Support Enterprise Performance Life Cycle (EPLC) documentation and stage-gate review activities.
- Maintain documentation required for program oversight, investment management, and governance reviews.
- Ensure project and program documentation remains current and organized.
- Collect, validate, organize, and analyze program and IT operational data.
- Develop and maintain Excel-based reports, spreadsheets, scorecards, and dashboards.
- Track performance metrics and prepare recurring management reports.
- Analyze hardware, software, service, and project data to support program decision-making.
- Assist leadership with performance reporting, trend analysis, and operational insights.
- Bachelor’s degree in Information Technology, Business, Computer Science, Business Analysis, or a related field.
- 5+ years of experience supporting IT programs, business analysis, project management, PMO, or IT service management.
- Experience working in a federal government or similarly regulated IT environment.
- Experience with ServiceNow, JIRA, Microsoft Excel, and Microsoft Office.
- Experience with requirements gathering, business process analysis, workflow documentation, and stakeholder coordination.
- Experience supporting IT projects, application implementation, testing, and/or release management.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities, track action items, and coordinate across technical and business teams.
- Strong analytical, documentation, and organizational skills.
- Experience supporting FDA or HHS programs.
- Familiarity with federal IT governance and Enterprise Performance Life Cycle (EPLC) processes.
- ServiceNow Certified System Administrator (CSA).
- Certified Scrum Master (CSM) or Agile experience.
- Experience with IT investment management, CPIC, or ITIRB processes.
- Experience with automation concepts or UiPath.
- AWS certification or experience with cloud environments.
- Experience supporting application modernization initiatives.
The ideal candidate will have experience supporting government or enterprise IT programs, coordinating with end users and technical teams, managing ServiceNow tickets and IT requests, tracking hardware and software assets, gathering and documenting requirements, supporting application releases and testing, and preparing program reports and documentation.
This role requires strong organizational, analytical, communication, and problem-solving skills, with the ability to coordinate multiple activities and work effectively with government stakeholders, service desk teams, application development teams, and technical subject matter experts.
Key Responsibilities
IT Service & User Support
- Provide Tier 1 IT and operational support to end users.
- Receive, document, classify, triage, track, and resolve IT service requests and incidents.
- Manage and track ServiceNow tickets and coordinate escalations to appropriate technical teams.
- Coordinate with service desks, data centers, application teams, and technical SMEs to facilitate timely issue resolution.
- Support IT equipment delivery, issuance, storage, tracking, refresh, and surplus activities.
- Maintain accurate hardware and software usage information and asset-related records.
- Gather, document, analyze, and prioritize business and system requirements.
- Work with government stakeholders and technical teams to translate business needs into actionable requirements.
- Analyze existing business processes, workflows, and systems to identify opportunities for improvement and modernization.
- Develop business process flow diagrams and other analysis artifacts documenting current- and future-state processes.
- Facilitate stakeholder discussions, working groups, and requirements-gathering sessions.
- Support system integration, modernization, and process improvement initiatives.
- Provide project management and PMO support across multiple IT initiatives.
- Coordinate meetings, deliverables, action items, schedules, status updates, and reporting requirements.
- Maintain project work items and task tracking using tools such as JIRA.
- Track risks, issues, dependencies, milestones, and project activities.
- Prepare project status reports, scorecards, dashboards, and management briefings.
- Coordinate activities across government stakeholders, contractors, development teams, and technical SMEs.
- Support application implementation and release management activities.
- Facilitate User Acceptance Testing (UAT), including test coordination, defect tracking, and resolution.
- Coordinate with business users and development teams to identify and resolve application issues.
- Support production deployments, go-live activities, and post-deployment validation.
- Track application defects, issues, and release-related activities.
- Develop and maintain program, project, system, and technical documentation.
- Support federal IT lifecycle and governance activities.
- Prepare Standard Operating Procedures (SOPs), guidance documents, governance artifacts, and other program documentation.
- Support Enterprise Performance Life Cycle (EPLC) documentation and stage-gate review activities.
- Maintain documentation required for program oversight, investment management, and governance reviews.
- Ensure project and program documentation remains current and organized.
- Collect, validate, organize, and analyze program and IT operational data.
- Develop and maintain Excel-based reports, spreadsheets, scorecards, and dashboards.
- Track performance metrics and prepare recurring management reports.
- Analyze hardware, software, service, and project data to support program decision-making.
- Assist leadership with performance reporting, trend analysis, and operational insights.
- Bachelor’s degree in Information Technology, Business, Computer Science, Business Analysis, or a related field.
- 5+ years of experience supporting IT programs, business analysis, project management, PMO, or IT service management.
- Experience working in a federal government or similarly regulated IT environment.
- Experience with ServiceNow, JIRA, Microsoft Excel, and Microsoft Office.
- Experience with requirements gathering, business process analysis, workflow documentation, and stakeholder coordination.
- Experience supporting IT projects, application implementation, testing, and/or release management.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities, track action items, and coordinate across technical and business teams.
- Strong analytical, documentation, and organizational skills.
- Experience supporting FDA or HHS programs.
- Familiarity with federal IT governance and Enterprise Performance Life Cycle (EPLC) processes.
- ServiceNow Certified System Administrator (CSA).
- Certified Scrum Master (CSM) or Agile experience.
- Experience with IT investment management, CPIC, or ITIRB processes.
- Experience with automation concepts or UiPath.
- AWS certification or experience with cloud environments.
- Experience supporting application modernization initiatives.
See All 41 Senior IT Support Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsSenior IT Support Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Maryland.
- CompTIA Security+ or equivalent certification required for government-adjacent and contractor roles
- Five or more years of hands-on IT support experience in an enterprise environment
- Proficiency with ITSM ticketing platforms, particularly ServiceNow or Remedy
- Experience supporting Windows 10/11, Active Directory, and Microsoft 365 in a managed environment
- Strong troubleshooting skills across hardware, software, networking, and remote access systems
- Excellent written and verbal communication skills for cross-functional and executive-level support
Senior IT Support Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a senior it support specialist in Maryland?
The most common path is a combination of a relevant degree and progressive field experience. Maryland does not require a state-issued license for IT support roles, but employers in the region consistently expect CompTIA A+, Network+, or Security+ certifications, particularly for positions tied to federal contractors or state agencies. Many candidates build toward senior roles by spending several years in helpdesk or mid-level support at one of Maryland's large hospital systems, universities, or government-adjacent organizations before moving up.
Which companies hire senior it support specialists in Maryland?
Employers hiring senior it support specialists in Maryland right now include Amazon, Quevera, and Rocket Lab USA, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of defense contractors, federal agencies, and large health systems makes it one of the more active mid-Atlantic states for experienced IT support hiring.
Which Maryland cities have the most senior it support specialist jobs?
The cities with the most senior it support specialist openings in Maryland are Columbia, Baltimore, and Towson. The Baltimore and Washington D.C. suburban markets account for most of the volume, driven by major health systems and hospital networks in Baltimore and the dense cluster of federal agencies, defense contractors, and technology firms in Montgomery and Prince George's counties.
Are there remote senior it support specialist jobs in Maryland?
Yes, but they are less common than in purely desk-based roles because senior IT support often involves on-site hardware, infrastructure, and in-person escalation work. About 35% of senior it support specialist openings tied to Maryland are remote or hybrid as of September 2026, reflecting a market that still values physical presence for endpoint and server management. The most remote-eligible functions tend to be tier-two software troubleshooting, ITSM administration, and vendor coordination.
How can I get hired as a senior it support specialist in Maryland with little or no experience?
The most realistic entry point is a helpdesk or IT technician role at one of Maryland's large hospital systems such as Johns Hopkins or University of Maryland Medical System, or through a state agency IT department, which often post associate-level openings for candidates holding CompTIA A+ or a related credential. From there, lateral moves into desktop support or systems administration build the hands-on depth employers expect at the senior level. Earning a Security+ certification early gives candidates a meaningful edge for contractor and government-adjacent positions common in the greater Baltimore and D.C. corridor.
Where can I find and apply to senior it support specialist jobs in Maryland?
You can find and apply to senior it support specialist jobs in Maryland on Migrate Mate, which lists current Maryland openings from employers actively hiring in the state. Search the available roles, find the ones that match your experience and location, and apply directly to the employer.
See All 41 Senior IT Support Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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