Senior Payment Operations Specialist Jobs in Massachusetts
Senior Payment Operations Specialist jobs in Massachusetts are concentrated in financial services, fintech, and healthcare billing, with Boston, Worcester, and Springfield serving as the primary hiring centers. Major employers with a lasting presence in the state include Fidelity Investments, State Street, and Liberty Mutual, all of which maintain payment operations teams handling high transaction volumes and compliance functions. The most in-demand specialties are ACH and wire transfer operations, payment reconciliation, and fraud and dispute resolution. Scan the live roles below and apply to whichever ones fit.
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See related jobsResolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.
POSITION SUMMARY:
The Billing & Payments Operations Manager supervises a team of litigation technicians responsible for processing and paying legal invoices. The duties include managing the legal invoice life cycle from receipt to payment, ensuring their accurate, timely and compliant handling; and leading the team members by providing guidance, overseeing workflows and prioritizing requests. The position serves as the escalation point for any legal invoice payment issues for investigation and resolution.
POSITION ACCOUNTABILITIES:
- Oversee end-to-end processing of legal invoices and related payments, ensuring accuracy, timeliness, and adherence to requirements
- Provide clear guidance to direct reports on invoice and payment handling and ensure work is completed efficiently
- Manage incoming requests and shared workflows, prioritizing tasks and ensuring timely follow-up and resolution
- Act as the primary point of contact for escalated issues, partnering with internal teams and external vendors to resolve discrepancies
- Supervise, coach, and evaluate team members, including reviewing work quality and addressing performance gaps
PERFORMANCE REQUIREMENTS:
- A proactive, accountable leader with strong problem-solving skills and attention to detail
- An effective communicator who collaborates well across teams and ensures work is completed end-to-end
QUALIFICATIONS:
- 5+ years of experience in financial operations (accounts payable, banking, insurance, or similar)
- 2+ years of people management or supervisory experience
- Strong understanding of invoice processing, payment workflows, and financial controls
- Experience with financial systems or e-billing platforms is preferred
- Proficiency in Excel, including sorting, filtering, and basic formulas (e.g., IF, VLOOKUP)
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
EDUCATION:
- BA/BS degree required.
- Reliable professional with data management and protocol development experience.
- Experience preparing reports/ data responsive to claims management.
- Minimum two-years’ experience relevant to the position.
- Basic knowledge of claims handling/ insurance a plus, but not required.
Job Type: Full-time
Salary: $90,000 - $110,000 USD
Disclosure: The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.
Resolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.
POSITION SUMMARY:
The Billing & Payments Operations Manager supervises a team of litigation technicians responsible for processing and paying legal invoices. The duties include managing the legal invoice life cycle from receipt to payment, ensuring their accurate, timely and compliant handling; and leading the team members by providing guidance, overseeing workflows and prioritizing requests. The position serves as the escalation point for any legal invoice payment issues for investigation and resolution.
POSITION ACCOUNTABILITIES:
- Oversee end-to-end processing of legal invoices and related payments, ensuring accuracy, timeliness, and adherence to requirements
- Provide clear guidance to direct reports on invoice and payment handling and ensure work is completed efficiently
- Manage incoming requests and shared workflows, prioritizing tasks and ensuring timely follow-up and resolution
- Act as the primary point of contact for escalated issues, partnering with internal teams and external vendors to resolve discrepancies
- Supervise, coach, and evaluate team members, including reviewing work quality and addressing performance gaps
PERFORMANCE REQUIREMENTS:
- A proactive, accountable leader with strong problem-solving skills and attention to detail
- An effective communicator who collaborates well across teams and ensures work is completed end-to-end
QUALIFICATIONS:
- 5+ years of experience in financial operations (accounts payable, banking, insurance, or similar)
- 2+ years of people management or supervisory experience
- Strong understanding of invoice processing, payment workflows, and financial controls
- Experience with financial systems or e-billing platforms is preferred
- Proficiency in Excel, including sorting, filtering, and basic formulas (e.g., IF, VLOOKUP)
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
EDUCATION:
- BA/BS degree required.
- Reliable professional with data management and protocol development experience.
- Experience preparing reports/ data responsive to claims management.
- Minimum two-years’ experience relevant to the position.
- Basic knowledge of claims handling/ insurance a plus, but not required.
Job Type: Full-time
Salary: $90,000 - $110,000 USD
Disclosure: The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.
See All 5 Senior Payment Operations Specialist Jobs in Massachusetts
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Find JobsSenior Payment Operations Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Senior Payment Operations Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in senior payment operations specialist jobs across Massachusetts.
- Bachelor's degree in finance, accounting, or a related business field required
- Five or more years of payment operations or treasury operations experience required
- Proficiency with ACH, wire transfer, and card payment processing systems required
- Experience with payment platforms such as FIS, Fiserv, or Jack Henry preferred
- Strong knowledge of Nacha operating rules and payment compliance standards required
- Demonstrated ability to lead process improvement initiatives within operations teams
Senior Payment Operations Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a senior payment operations specialist in Massachusetts?
The most direct path is a bachelor's degree in finance, accounting, or business administration followed by several years in payment processing, treasury, or financial operations roles. Massachusetts does not require a state-issued license for this position, but employers consistently value certifications such as the Accredited ACH Professional credential offered through Nacha. Building experience at a bank, credit union, or fintech company based in Massachusetts provides the operational depth most hiring managers expect at the senior level.
Which companies hire senior payment operations specialists in Massachusetts?
Companies currently hiring senior payment operations specialists in Massachusetts include Westfield Bank, Resolute Management, and Cambridge Savings Bank, per current listings on Migrate Mate as of July 2026. Massachusetts's dense concentration of asset managers, insurance carriers, and regional banks means openings appear consistently across the Boston financial district and surrounding suburbs throughout the year.
Which Massachusetts cities have the most senior payment operations specialist jobs?
Boston, Canton, and Hingham have the most senior payment operations specialist openings in Massachusetts. Boston drives the majority of demand given its concentration of global financial institutions, asset managers, and fintech firms, while Worcester and Springfield see activity from regional banks, credit unions, and healthcare billing operations that require dedicated payment teams.
Are there remote senior payment operations specialist jobs in Massachusetts?
Yes, and more than many finance roles, because much of the work is system-based and analytical rather than requiring physical presence. About 100% of senior payment operations specialist openings tied to Massachusetts are remote or hybrid as of July 2026, reflecting the desk-based nature of the work. Reconciliation, exception handling, and compliance review functions are the most commonly offered as remote or hybrid arrangements.
How can I get hired as a senior payment operations specialist in Massachusetts with little or no experience?
The most realistic entry point is a payment operations coordinator or treasury analyst role at a Massachusetts bank, credit union, or fintech company, where you can learn ACH and wire processing workflows directly. Large institutions such as Fidelity Investments and State Street run associate and rotational programs in operations that serve as structured on-ramps. Earning the Accredited ACH Professional certification through Nacha early distinguishes candidates without a long operations history and signals readiness for compliance-heavy environments common in Massachusetts financial services.
Where can I find and apply to senior payment operations specialist jobs in Massachusetts?
You can find and apply to senior payment operations specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings for this role. Search the listings, find the roles that match your experience and location, and apply directly to the ones that fit.
See All 5 Senior Payment Operations Specialist Jobs in Massachusetts
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