Service Delivery Manager Jobs in Utah

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Business Development Manager

We are looking for a BD Manager to play a pivotal role in driving eBay’s position across our Collectibles vertical.

The role is responsible for building, leading and delivering the end to end acquisition pipeline to optimize the selection of brands and inventory on the eBay platform for customers.

If you have strong contacts in Collectibles, Trading Cards, Coins, Toys or Comics, a great marketplace background in acquiring brands and sellers that customers love through a high energy, innovative approach that brings fresh ideas to the table, we would love to hear from you !

Key interfaces include :

• Category Managers

• Horizontal Trading

• Marketing

• Strategy & Operations

• Merchant Integration Solutions

• Risk & Trust

What You Will Accomplish

This role will identify targets and a network of contacts for both the short and long term acquisition of businesses new to eBay. Through running a significant sales pipeline, providing a constant stream of new inventory to site from such brands & sellers for the ‘Trading’ function to leveraging our regular promotional cycles, it will deliver on a range of critical metrics and success measures.

Working with newly onboarded brands and sellers to deliver on their readiness to trade ensuring they are optimizing the full trading capability of the platform, the role will also build and expand partnerships with marketplace agencies / service providers who have limited presence on eBay today to further drive seller and inventory acquisition to grow the ebay business.

Constantly innovating, developing your operating model to keep pace with the constantly evolving ecommerce and commerce market plus building the team’s execution and operational capability, this exciting opening will drive procedural change and business performance.

Success measures will include :

• Revenue, customer and operationally led focus

• GMV target for new brands, sellers and inventory

• Target list to fix inventory gaps and broaden brand coverage

• Establishment of a broader partner network to support the E2E acquisition pipeline

• Deliver ROI on commercial agreements with associated partners

What You Will Bring

eCommerce & Marketplaces knowledge: a validated background and understanding of the marketplaces/platform and resale market, its competitors and supporting businesses (i.e. listing management; integrators; logistics; customer services) with a clear point of view on what is required for our partners to succeed in this space.

New business & commercial expertise: experience in developing new business for a large organisation, having worked with e-commerce commercial teams and consistently delivered results optimally even under challenging circumstances.

Relationship management: builds and sustains relationships across all functions and levels internally in the organization, to ensure flawless integration and detailed execution of plans. The ability to apply influencing and negotiation skills with external businesses to build and maintain mutually beneficial commercial relations – with a deep understanding of brand, seller & partner needs, challenges and opportunities for growth

Strategic & Analytical orientation: a keen strategic and analytical problem solver with the knack of sifting through detail, and putting complex ideas into clear frameworks. Insists on proof in data, peeling back layers to understand root causes, and uses data to drive innovation and decisions.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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