Technical Support Associate Jobs in Minnesota
Technical Support Associate jobs in Minnesota concentrate in the Twin Cities metro, with secondary hiring in Rochester and Duluth, where healthcare systems, financial services firms, and enterprise software companies keep consistent demand for technical support talent. Employers like Best Buy, UnitedHealth Group, and Mayo Clinic have long-running technical support operations across Minnesota and hire at both entry and mid-career levels. The most in-demand specialties include enterprise IT helpdesk, healthcare application support, and SaaS product support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 28+ Technical Support Associate jobs
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers’ problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
- Assist internal and external customers by phone and email, by providing functional support through knowledge sharing and troubleshooting the technical applications of TSI hardware and software for assigned instruments.
- Install and support TSI firmware, software, hardware, and drivers operating within Windows operating systems.
- Read and interpret electrical diagrams and understand low-voltage electrical installation and load calculations.
- Coordinate with appropriate departments to address and resolve customer issues, following each issue through the service cycle to closure.
- Use the Customer Relationship Management system (CRM) to document customer interactions and complaints.
- Determine product needs, recommend replacements for obsolete products, and refer new product sales opportunities to the appropriate salesperson.
- Maintain and enhance product-line knowledge by attending engineering meetings, product development meetings, trainings and seminars.
- Explain TSI policies, processes and requirements to customers as needed.
- Other duties as assigned.
- Two-year technical or associate degree and a minimum of one year of experience in technical support, customer support or related field.
- In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.
- Associate degree in Electrical Engineering Technology or a closely related field.
- Experience in technical sales, applications engineering or field service support experience – HVAC and/or electrical knowledge highly valued.
- Experience using customer relationship management (CRM) systems and related best practices.
- Strong active-listening skills and a customer-service orientation.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High level of integrity and commitment to customer satisfaction.
- Ability to work effectively and collaboratively in a team environment.
- Inquisitive problem-solving approach and strong technical aptitude.
- Proficient with Microsoft Office applications.
- Basic understanding of Android applications and Bluetooth connectivity.
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
- Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
- Pay amount does not guarantee employment for any particular period of time.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.
Job Segment: Technical Support, CRM, Application Engineering, Instrumentation, Semiconductor, Technology, Engineering, Science
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers’ problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
- Assist internal and external customers by phone and email, by providing functional support through knowledge sharing and troubleshooting the technical applications of TSI hardware and software for assigned instruments.
- Install and support TSI firmware, software, hardware, and drivers operating within Windows operating systems.
- Read and interpret electrical diagrams and understand low-voltage electrical installation and load calculations.
- Coordinate with appropriate departments to address and resolve customer issues, following each issue through the service cycle to closure.
- Use the Customer Relationship Management system (CRM) to document customer interactions and complaints.
- Determine product needs, recommend replacements for obsolete products, and refer new product sales opportunities to the appropriate salesperson.
- Maintain and enhance product-line knowledge by attending engineering meetings, product development meetings, trainings and seminars.
- Explain TSI policies, processes and requirements to customers as needed.
- Other duties as assigned.
- Two-year technical or associate degree and a minimum of one year of experience in technical support, customer support or related field.
- In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.
- Associate degree in Electrical Engineering Technology or a closely related field.
- Experience in technical sales, applications engineering or field service support experience – HVAC and/or electrical knowledge highly valued.
- Experience using customer relationship management (CRM) systems and related best practices.
- Strong active-listening skills and a customer-service orientation.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High level of integrity and commitment to customer satisfaction.
- Ability to work effectively and collaboratively in a team environment.
- Inquisitive problem-solving approach and strong technical aptitude.
- Proficient with Microsoft Office applications.
- Basic understanding of Android applications and Bluetooth connectivity.
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
- Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
- Pay amount does not guarantee employment for any particular period of time.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.
Job Segment: Technical Support, CRM, Application Engineering, Instrumentation, Semiconductor, Technology, Engineering, Science
See All 28 Technical Support Associate Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsTechnical Support Associate Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Technical Support Associate Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Minnesota Employers Look For
The qualifications that appear most often in technical support associate jobs across Minnesota.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One or more years of hands-on experience in a helpdesk or technical support role
- Proficiency troubleshooting Windows, macOS, and common enterprise software environments
- Strong written and verbal communication skills for explaining technical issues to non-technical users
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- CompTIA A+ or an equivalent vendor certification preferred by most Minnesota employers
Technical Support Associate Jobs in Minnesota: Frequently Asked Questions
How do you become a technical support associate in Minnesota?
Most technical support associate roles in Minnesota require a two- or four-year degree in information technology, computer science, or a closely related field, though some employers accept equivalent hands-on experience. There is no state-issued license for this role in Minnesota. A CompTIA A+ certification is the most recognized credential among Minnesota employers and is a practical first step for candidates entering the field from a non-technical background.
Which companies hire technical support associates in Minnesota?
Employers hiring technical support associates in Minnesota right now include ZF, TSI, and CPKC, based on current listings on Migrate Mate as of October 2026. Minnesota's large healthcare, financial services, and retail technology headquarters create steady year-round demand rather than seasonal hiring spikes.
Which Minnesota cities have the most technical support associate jobs?
Saint Paul, Minneapolis, and Plymouth have the most technical support associate openings in Minnesota. The Twin Cities metro drives the largest share of openings because of its dense concentration of corporate headquarters, major health systems, and regional financial services operations, while Rochester's volume is anchored by Mayo Clinic and its affiliated technology vendors.
Are there remote technical support associate jobs in Minnesota?
Yes, and more than most fields, because technical support work is largely desk-based and can be performed over remote access tools. About 67% of technical support associate openings tied to Minnesota are remote or hybrid as of October 2026, reflecting how well the role translates to distributed work. Tier-1 helpdesk and SaaS application support positions are the most consistently remote, while hardware-adjacent or on-site IT roles remain largely in-person.
How can I get hired as a technical support associate in Minnesota with little or no experience?
The most realistic entry path is applying directly to associate-level IT helpdesk programs at large Minnesota employers. Best Buy's corporate IT team, UnitedHealth Group's technology services division, and Mayo Clinic's IS department all hire entry-level support staff and provide structured onboarding. Lateral moves from customer service or retail electronics roles are common entry points. Earning a CompTIA A+ certification before applying noticeably strengthens a candidate's position with Minnesota employers who screen for it explicitly.
Where can I find and apply to technical support associate jobs in Minnesota?
You can find and apply to technical support associate jobs in Minnesota on Migrate Mate, which lists current Minnesota openings. Search the roles that match your experience and location, then apply directly to the ones that fit. No signup is needed to see the listings.
See All 28 Technical Support Associate Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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