Technical Support Manager Jobs in El Paso, TX

SUMMARY:

DataXport seeks customer-focused Technical Support Specialists to resolve hardware and software issues through clear technical instructions and excellent communication skills on our 3rd shift.

We offer:

• Work from Home positions available
• Paid Training
• Salary: $18.00 +$2.00 differential for 3rd shift
• Monthly Performance Bonus
• Fix Schedule
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Full-time positions
• Excellent working environment

Main Job Tasks and Responsibilities

• Answering incoming help requests via calls and chats.
• Build rapport with end users
• Provide resolution to a variety of technical queries and issues promptly
• Apply diagnostics tools to aid in troubleshooting
• Create and maintain project-specific workflow documentation
• Maintain updated knowledge of support processes and systems
• Ensure that all hardware and software are configured and maintained to company standards
• Responsible for ensuring all interactions meet the targets for resolution, escalation, documentation & completion

Education and Knowledge

• Associate’s degree in computer science or experience.equivalent
• 1+ years of experience supporting PC hardware and software.
• 1+ years of experience diagnosing and troubleshooting desktop and peripheral issues.
• Effective use of available technical/web references and research materials.
• Good data entry/keyboard skills: Minimum score 30 WPM, minimum accuracy 92%.

Key Competencies

• Excellent fluency in English with clear pronunciation.
• Excellent spelling and grammar.
• Listening skills.
• Reading skills: comprehension, retention.
• Problem analysis.
• Problem-solving.
• Customer service oriented.
• Organizational skills.
• Attention to detail.
• Able to follow instructions.
• Able to meet work schedules.

Physical Requirements/Working Conditions:

Predominantly a sedentary light office position with a high frequency of keyboarding/computer work required (100% of the workday).

All offers of employment with DataXport are contingent upon the successful completion of pre-employment verification, assessment, and a criminal background check. The examination, job skills assessment, and criminal background check must be completed before the first day of employment. DX reserves the right to determine the suitability of an applicant for a position based on an evaluation of all available information, including but not limited to past work performance, applications, resumes, references, background checks, and tests after preliminary training.

DataXport.Net, LLC is an equal-opportunity employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Compensation Package:

• Bonus opportunities

Experience:

• Technical Support: 2 years (Required)

Work Location: Hybrid remote in El Paso, TX 79935