Technical Support Manager Jobs in San Antonio, TX
Technical Support Manager jobs in San Antonio, Texas are available now at employers like Viant Medical, ICS, and USAA and other local employers, from entry level to senior. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 19+ Technical Support Manager jobs




AirStrip is hiring a Tier 1 Technical Support Specialist (TSS I) to join our 24/7/365 client support team. In this role, you're the first point of contact for our customers and vendor partners, delivering support via phone and email. You handle technical issue identification and troubleshooting, timely ticket management, and ensure collaboration with internal teams to ensure resolution of client issues. You're dedicated to providing world-class service, meeting performance goals, and have the flexibility to work various shifts, including weekends, holidays, and on-call rotations.
This position offers the opportunity to work remotely in the US and is scheduled for the evening shift: 3:00pm - 11:30pm central time.
Responsibilities include, but are not limited to:
- Act as first point of contact for AirStrip customers and vendors partners, providing 24/7/365 support to through:
- Inbound & outbound calls and email communications
- Administering First-Contact-Resolution
- Issue identification and applicable completion of Technical Support Center technical troubleshooting
- Prompt ticket creation, ticket management, and appropriate escalation, when needed
- Documenting all tickets accurately and concisely
- Completing open tickets by working cross functionally with Installation Engineering & other internal teams
- Successfully completes customer technical support duties in alignment with department and company quality standards for AirStrip’s affiliates and growing customer base.
- Resolves, responds, and documents reported issues by:
- Managing customer issues through ticket creation & management
- Verifying server alert notifications
- Professionally replying to email communications
- Scheduling appropriate follow up times with customers
- Creating & resolve 15-20+ tickets per day
- Records accurate issue types, detailed issue description, and steps completed
- Performs accurate and timely troubleshooting procedures within Tier 1 scope
- Proactively contacts customers providing ticket updates or next steps
- Participates in team meetings, ongoing trainings, manager 1:1’s and applies feedback for improved job performance and development
- Effectively utilizes internal resources, making recommendations for process improvements
- Meets position performance goals, department KPI’s & adheres to SLA’s
- Dedicated to providing world class service delivery
- Must have flexibility and be able to work various shifts outside of assigned shift such as:
- Morning, midday, evening, overnight, weekends, holidays, and be willing to participate in an on-call coverage rotation
- Associate Degree from a two-year college or technical school (Bachelors degree in a related field, preferred), or equivalent combination of education and work experience
- Preferred Certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
- 1-2 years of previous experience in customer technical support or call center experience, preferably in healthcare IT industry or a hospital environment.
- Excellent verbal and written communication skills
- Must be able to manage high inbound emails & tickets daily
- Proven history of self-motivation and ability to work independently
- Team Player, works well collaboratively and learns quickly
- Detail oriented, ability to exhaust all resources when troubleshooting issues
- Working knowledge in AirStrip programs and software including:
- Windows Server environments, databases, computer networking, mobile device applications – iOS & Android
- Salesforce, Microsoft Office, Teams, Ring Central, Visio and remote desktop
- Customer focused approach
- Critical Thinking & Problem-Solving skills
- Ownership & follow thru on multiple issue types
- Effective time management skills.
- $18.00 - 20.00 per hour, plus bonus potential
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- And more!
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See All 19 Technical Support Manager Jobs in San Antonio
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Find JobsTechnical Support Manager Job Market in San Antonio
Who's Hiring
- Viant Medical2

- ICS1

- USAA1

- Core4ce1C
- Siemens1

Top Industries Hiring
- Education2
- Medical Devices2
- Technology & Software2
- Banking & Financial Services2
- Healthcare & Medical Services2
Technical Support Manager Jobs in San Antonio: Frequently Asked Questions
How many technical support manager jobs are there in San Antonio?
There are 19+ technical support manager openings in San Antonio, Texas on Migrate Mate as of June 2026. New positions post regularly as San Antonio employers hire.
Which companies hire technical support managers in San Antonio?
Companies currently hiring technical support managers in San Antonio include Viant Medical, ICS, and USAA, per current listings on Migrate Mate as of June 2026.
Are there remote technical support manager jobs in San Antonio?
Yes. About 33% of technical support manager openings tied to San Antonio are remote or hybrid as of June 2026. The rest are on-site roles based in and around San Antonio.
Which industries hire the most technical support managers in San Antonio?
Most technical support manager openings in San Antonio sit in Education, Medical Devices, and Technology & Software, per current listings on Migrate Mate as of June 2026.
See All 19 Technical Support Manager Jobs in San Antonio
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