Technical Support Manager Jobs in San Antonio, TX
Technical Support Manager jobs in San Antonio, Texas are available now at employers like Viant Medical, ICS, and USAA and other local employers, from entry level to senior. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles19
Top employerViant Medical
Work type67% On-site
Top credentialBachelor's
Companies hiring18
Showing 5 of 19+ Technical Support Manager jobs
Technical Services - NH Customer Support Analyst NE
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Added 2w ago
NantHealth
Technical Services - NH Customer Support Analyst NE
San Antonio, Texas
Added 2w ago
Technical Support Engineer
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Added 2mo ago
Siemens
Technical Support Engineer
San Antonio, Texas
Added 2mo ago
IT Compliance & Risk Manager
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Added 4d ago
Deltra Systems, LLC
IT Compliance & Risk Manager
San Antonio, Texas
Added 4d ago
A
IT Helpdesk Support Specialist
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A
Added 1w ago
Alamo Trust Inc
IT Helpdesk Support Specialist
San Antonio, Texas
Added 1w ago
IT Director-Policy Modernization Technology
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Added 1w ago
USAA
IT Director-Policy Modernization Technology
San Antonio, Texas
Added 1w ago
Added 2w ago
Technical Services - NH Customer Support Analyst NE
NantHealth·San Antonio, Texas
Job functions:
$18 - $20/hr
Remote (US)
Associate's
201-500 employees
Job Description
Req #125
Virtual•
San Antonio, TX, USA
Job Description
Posted Wednesday, June 10, 2026, 11:00 PM
Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.
We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!
AirStrip is hiring a Tier 1 Technical Support Specialist (TSS I) to join our 24/7/365 client support team. In this role, you're the first point of contact for our customers and vendor partners, delivering support via phone and email. You handle technical issue identification and troubleshooting, timely ticket management, and ensure collaboration with internal teams to ensure resolution of client issues. You're dedicated to providing world-class service, meeting performance goals, and have the flexibility to work various shifts, including weekends, holidays, and on-call rotations.
This position offers the opportunity to work remotely in the US and is scheduled for the evening shift: 3:00pm - 11:30pm central time.
Responsibilities include, but are not limited to:
- Act as first point of contact for AirStrip customers and vendors partners, providing 24/7/365 support to through:
- Inbound & outbound calls and email communications
- Administering First-Contact-Resolution
- Issue identification and applicable completion of Technical Support Center technical troubleshooting
- Prompt ticket creation, ticket management, and appropriate escalation, when needed
- Documenting all tickets accurately and concisely
- Completing open tickets by working cross functionally with Installation Engineering & other internal teams
- Successfully completes customer technical support duties in alignment with department and company quality standards for AirStrip’s affiliates and growing customer base.
- Resolves, responds, and documents reported issues by:
- Managing customer issues through ticket creation & management
- Verifying server alert notifications
- Professionally replying to email communications
- Scheduling appropriate follow up times with customers
- Creating & resolve 15-20+ tickets per day
- Records accurate issue types, detailed issue description, and steps completed
- Performs accurate and timely troubleshooting procedures within Tier 1 scope
- Proactively contacts customers providing ticket updates or next steps
- Participates in team meetings, ongoing trainings, manager 1:1’s and applies feedback for improved job performance and development
- Effectively utilizes internal resources, making recommendations for process improvements
- Meets position performance goals, department KPI’s & adheres to SLA’s
- Dedicated to providing world class service delivery
- Must have flexibility and be able to work various shifts outside of assigned shift such as:
- Morning, midday, evening, overnight, weekends, holidays, and be willing to participate in an on-call coverage rotation
Education & Experience Requirements:
- Associate Degree from a two-year college or technical school (Bachelors degree in a related field, preferred), or equivalent combination of education and work experience
- Preferred Certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
- 1-2 years of previous experience in customer technical support or call center experience, preferably in healthcare IT industry or a hospital environment.
Required Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills
- Must be able to manage high inbound emails & tickets daily
- Proven history of self-motivation and ability to work independently
- Team Player, works well collaboratively and learns quickly
- Detail oriented, ability to exhaust all resources when troubleshooting issues
- Working knowledge in AirStrip programs and software including:
- Windows Server environments, databases, computer networking, mobile device applications – iOS & Android
- Salesforce, Microsoft Office, Teams, Ring Central, Visio and remote desktop
- Customer focused approach
- Critical Thinking & Problem-Solving skills
- Ownership & follow thru on multiple issue types
- Effective time management skills.
The hourly range for applicable remote US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. As this is a non-exempt position, employees are eligible for overtime pay in accordance with federal, state and local law.
- $18.00 - 20.00 per hour, plus bonus potential
We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.
Additional notable US-employee benefits include:
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- And more!
AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Details
Job Family
Customer Support and Services - Customer Support
Job Function
Professional
Pay Type
Hourly
Job Start Date
Tuesday, August 4, 2026
NantHealth
Technical Services - NH Customer Support Analyst NE
San Antonio, Texas
Added 2w ago201-500 employees
Job functions:
$18 - $20/hr
Remote (US)
Associate's
Job Description
Req #125
Virtual•
San Antonio, TX, USA
Job Description
Posted Wednesday, June 10, 2026, 11:00 PM
Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.
We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!
AirStrip is hiring a Tier 1 Technical Support Specialist (TSS I) to join our 24/7/365 client support team. In this role, you're the first point of contact for our customers and vendor partners, delivering support via phone and email. You handle technical issue identification and troubleshooting, timely ticket management, and ensure collaboration with internal teams to ensure resolution of client issues. You're dedicated to providing world-class service, meeting performance goals, and have the flexibility to work various shifts, including weekends, holidays, and on-call rotations.
This position offers the opportunity to work remotely in the US and is scheduled for the evening shift: 3:00pm - 11:30pm central time.
Responsibilities include, but are not limited to:
- Act as first point of contact for AirStrip customers and vendors partners, providing 24/7/365 support to through:
- Inbound & outbound calls and email communications
- Administering First-Contact-Resolution
- Issue identification and applicable completion of Technical Support Center technical troubleshooting
- Prompt ticket creation, ticket management, and appropriate escalation, when needed
- Documenting all tickets accurately and concisely
- Completing open tickets by working cross functionally with Installation Engineering & other internal teams
- Successfully completes customer technical support duties in alignment with department and company quality standards for AirStrip’s affiliates and growing customer base.
- Resolves, responds, and documents reported issues by:
- Managing customer issues through ticket creation & management
- Verifying server alert notifications
- Professionally replying to email communications
- Scheduling appropriate follow up times with customers
- Creating & resolve 15-20+ tickets per day
- Records accurate issue types, detailed issue description, and steps completed
- Performs accurate and timely troubleshooting procedures within Tier 1 scope
- Proactively contacts customers providing ticket updates or next steps
- Participates in team meetings, ongoing trainings, manager 1:1’s and applies feedback for improved job performance and development
- Effectively utilizes internal resources, making recommendations for process improvements
- Meets position performance goals, department KPI’s & adheres to SLA’s
- Dedicated to providing world class service delivery
- Must have flexibility and be able to work various shifts outside of assigned shift such as:
- Morning, midday, evening, overnight, weekends, holidays, and be willing to participate in an on-call coverage rotation
Education & Experience Requirements:
- Associate Degree from a two-year college or technical school (Bachelors degree in a related field, preferred), or equivalent combination of education and work experience
- Preferred Certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
- 1-2 years of previous experience in customer technical support or call center experience, preferably in healthcare IT industry or a hospital environment.
Required Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills
- Must be able to manage high inbound emails & tickets daily
- Proven history of self-motivation and ability to work independently
- Team Player, works well collaboratively and learns quickly
- Detail oriented, ability to exhaust all resources when troubleshooting issues
- Working knowledge in AirStrip programs and software including:
- Windows Server environments, databases, computer networking, mobile device applications – iOS & Android
- Salesforce, Microsoft Office, Teams, Ring Central, Visio and remote desktop
- Customer focused approach
- Critical Thinking & Problem-Solving skills
- Ownership & follow thru on multiple issue types
- Effective time management skills.
The hourly range for applicable remote US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. As this is a non-exempt position, employees are eligible for overtime pay in accordance with federal, state and local law.
- $18.00 - 20.00 per hour, plus bonus potential
We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.
Additional notable US-employee benefits include:
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- And more!
AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Details
Job Family
Customer Support and Services - Customer Support
Job Function
Professional
Pay Type
Hourly
Job Start Date
Tuesday, August 4, 2026
See All 19 Technical Support Manager Jobs in San Antonio
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Find JobsTechnical Support Manager Job Market in San Antonio
Who's Hiring
- Viant Medical2
- ICS1
- USAA1
- Core4ce1C
- Siemens1
Top Industries Hiring
- Education2
- Medical Devices2
- Technology & Software2
- Banking & Financial Services2
- Healthcare & Medical Services2
Technical Support Manager Jobs in San Antonio: Frequently Asked Questions
How many technical support manager jobs are there in San Antonio?
There are 19+ technical support manager openings in San Antonio, Texas on Migrate Mate as of June 2026. New positions post regularly as San Antonio employers hire.
Which companies hire technical support managers in San Antonio?
Companies currently hiring technical support managers in San Antonio include Viant Medical, ICS, and USAA, per current listings on Migrate Mate as of June 2026.
Are there remote technical support manager jobs in San Antonio?
Yes. About 33% of technical support manager openings tied to San Antonio are remote or hybrid as of June 2026. The rest are on-site roles based in and around San Antonio.
Which industries hire the most technical support managers in San Antonio?
Most technical support manager openings in San Antonio sit in Education, Medical Devices, and Technology & Software, per current listings on Migrate Mate as of June 2026.
See All 19 Technical Support Manager Jobs in San Antonio
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