Technical Support Manager Jobs in Richardson, TX
Technical Support Manager jobs in Richardson, Texas are available now at employers like Celestica, Lennox International, and OSI Systems and other local employers, from entry level to senior. Find a role that fits below and apply directly.
Find JobsOverview
Open roles13
Top employerCelestica
Work type78% On-site
Top credentialBachelor's
Companies hiring8
Showing 5 of 13+ Technical Support Manager jobs
Technical Support Consultant - HVAC industry
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Added 3w ago
Lennox International
Technical Support Consultant - HVAC industry
Richardson, Texas
Added 3w ago
Engineering Technical Support 1
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Added 1mo ago
Celestica
Engineering Technical Support 1
Richardson, Texas
Added 1mo ago
Technical Support Engineer
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Added 2mo ago
Collabera
Technical Support Engineer
Richardson, Texas
Added 2mo ago
A
IT Infrastructure Team Lead
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A
Added 4d ago
ANDREW, an Amphenol Company
IT Infrastructure Team Lead
Richardson, Texas
Added 4d ago
Operations Support Consultant 1
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Added 1w ago
Celestica
Operations Support Consultant 1
Richardson, Texas
Added 1w ago
Added 3w ago
Technical Support Consultant - HVAC industry
Lennox International·Richardson, Texas
Job functions:
$51k - $77k/hr
Bachelor's
Full Time
5,001-10,000 employees
Job Description
ADP (Advanced Distributor Products) is a Lennox International company and the #1 Producer of Residential Evaporator Coils in the USA. We are committed to providing quality solutions and true partnership to help our customers find matches that make their jobs and lives easier. ADP has been manufacturing products at our factory in Grenada, MS since 1992. Our innovative culture is fully supported by a research and development laboratory, which includes areas for testing, assembling, and designing future products.
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Key Responsibilities:
Customer & Stakeholder Support (Phone-Based)
- Handle high-volume inbound, outbound, and callback support calls in a professional and timely manner.
- Diagnose customer issues via phone and provide clear, step-by-step technical solutions.
- Build strong working relationships with customers, contractors, distributors, and internal stakeholders.
- Ensure a high level of customer satisfaction through responsive, accurate, and solution-focused support.
Technical Troubleshooting & Product Support
- Provide expert-level HVAC troubleshooting support, including refrigeration circuits, electrical controls, system components, and installations.
- Guide customers through diagnosis and repair procedures remotely using schematics, documentation, and system knowledge.
- Escalate complex or recurring technical issues to engineering or product teams as needed.
- Serve as a subject matter expert (SME) for HVAC systems and product applications.
Training & Knowledge Sharing
- Support internal teams, contractors, and customers through structured technical guidance and informal training.
- Assist in developing training content including guides, FAQs, troubleshooting documents, and knowledge base articles.
- Participate in workshops, webinars, or virtual training sessions as needed.
- Contribute to improving technical competency across the customer and support ecosystem.
Documentation & Case Management
- Accurately document all customer interactions, troubleshooting steps, and resolutions in the call tracking system.
- Maintain detailed case notes to ensure continuity of support and historical reference.
- Track recurring issues and trends to help identify product or process improvement opportunities.
Process Improvement & Collaboration
- Collaborate with engineering, quality, and product teams to provide feedback on field performance and recurring issues.
- Identify opportunities to improve support workflows, response times, and technical documentation.
- Participate in continuous improvement initiatives to enhance the overall support experience.
Additional Responsibilities
- Support special projects or cross-functional initiatives as assigned.
- Adapt to evolving product lines, tools, and support processes.
- Perform other duties as required to support departmental goals.
#LI-JG1
Qualifications:
Required
- Bachelor’s degree in Mechanical Engineering, HVAC Technology, or related field, or equivalent hands-on experience.
- Strong HVAC technical background with experience in troubleshooting refrigeration systems, electrical controls, and mechanical components.
- Prior experience in technical support, field service, or installation role.
- Excellent verbal communication skills with the ability to explain technical concepts clearly over the phone.
- Strong problem-solving skills and ability to work independently in a fast-paced support environment.
- Proficiency with CRM or call-tracking systems and technical documentation tools.
Preferred Qualifications
- EPA Certification and/or NATE Certification.
- Experience in a structured technical call center or support desk environment.
- Background in HVAC/R training, onboarding, or content development.
- Familiarity with digital knowledge bases or e-learning platforms.
- Experience supporting OEM HVAC products or manufacturing environments.
Lennox International
Technical Support Consultant - HVAC industry
Richardson, Texas
Added 3w ago5,001-10,000 employees
Job functions:
$51k - $77k/hr
Bachelor's
Full Time
Job Description
ADP (Advanced Distributor Products) is a Lennox International company and the #1 Producer of Residential Evaporator Coils in the USA. We are committed to providing quality solutions and true partnership to help our customers find matches that make their jobs and lives easier. ADP has been manufacturing products at our factory in Grenada, MS since 1992. Our innovative culture is fully supported by a research and development laboratory, which includes areas for testing, assembling, and designing future products.
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Key Responsibilities:
Customer & Stakeholder Support (Phone-Based)
- Handle high-volume inbound, outbound, and callback support calls in a professional and timely manner.
- Diagnose customer issues via phone and provide clear, step-by-step technical solutions.
- Build strong working relationships with customers, contractors, distributors, and internal stakeholders.
- Ensure a high level of customer satisfaction through responsive, accurate, and solution-focused support.
Technical Troubleshooting & Product Support
- Provide expert-level HVAC troubleshooting support, including refrigeration circuits, electrical controls, system components, and installations.
- Guide customers through diagnosis and repair procedures remotely using schematics, documentation, and system knowledge.
- Escalate complex or recurring technical issues to engineering or product teams as needed.
- Serve as a subject matter expert (SME) for HVAC systems and product applications.
Training & Knowledge Sharing
- Support internal teams, contractors, and customers through structured technical guidance and informal training.
- Assist in developing training content including guides, FAQs, troubleshooting documents, and knowledge base articles.
- Participate in workshops, webinars, or virtual training sessions as needed.
- Contribute to improving technical competency across the customer and support ecosystem.
Documentation & Case Management
- Accurately document all customer interactions, troubleshooting steps, and resolutions in the call tracking system.
- Maintain detailed case notes to ensure continuity of support and historical reference.
- Track recurring issues and trends to help identify product or process improvement opportunities.
Process Improvement & Collaboration
- Collaborate with engineering, quality, and product teams to provide feedback on field performance and recurring issues.
- Identify opportunities to improve support workflows, response times, and technical documentation.
- Participate in continuous improvement initiatives to enhance the overall support experience.
Additional Responsibilities
- Support special projects or cross-functional initiatives as assigned.
- Adapt to evolving product lines, tools, and support processes.
- Perform other duties as required to support departmental goals.
#LI-JG1
Qualifications:
Required
- Bachelor’s degree in Mechanical Engineering, HVAC Technology, or related field, or equivalent hands-on experience.
- Strong HVAC technical background with experience in troubleshooting refrigeration systems, electrical controls, and mechanical components.
- Prior experience in technical support, field service, or installation role.
- Excellent verbal communication skills with the ability to explain technical concepts clearly over the phone.
- Strong problem-solving skills and ability to work independently in a fast-paced support environment.
- Proficiency with CRM or call-tracking systems and technical documentation tools.
Preferred Qualifications
- EPA Certification and/or NATE Certification.
- Experience in a structured technical call center or support desk environment.
- Background in HVAC/R training, onboarding, or content development.
- Familiarity with digital knowledge bases or e-learning platforms.
- Experience supporting OEM HVAC products or manufacturing environments.
See All 13 Technical Support Manager Jobs in Richardson
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Find JobsTechnical Support Manager Job Market in Richardson
Who's Hiring
- Celestica3
- Lennox International3
- OSI Systems2
- Lennox1
- Collabera1
Top Industries Hiring
- Electronics & Hardware5
- Manufacturing4
- Technology & Software3
- Consumer Goods2
- Retail1
Technical Support Manager Jobs in Richardson: Frequently Asked Questions
How many technical support manager jobs are there in Richardson?
There are 13+ technical support manager openings in Richardson, Texas on Migrate Mate as of June 2026. New positions post regularly as Richardson employers hire.
Which companies hire technical support managers in Richardson?
Companies currently hiring technical support managers in Richardson include Celestica, Lennox International, and OSI Systems, per current listings on Migrate Mate as of June 2026.
Are there remote technical support manager jobs in Richardson?
Yes. About 22% of technical support manager openings tied to Richardson are remote or hybrid as of June 2026. The rest are on-site roles based in and around Richardson.
Which industries hire the most technical support managers in Richardson?
The sectors hiring the most technical support managers in Richardson are Electronics & Hardware, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of June 2026.
See All 13 Technical Support Manager Jobs in Richardson
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