Technical Support Technician Jobs in Connecticut
Technical Support Technician jobs in Connecticut are concentrated in Hartford, Stamford, and New Haven, where financial services firms, healthcare systems, and defense contractors drive steady demand for IT support across help desk, hardware troubleshooting, and enterprise software environments. Large employers with lasting Connecticut footprints, including United Technologies (RTX), Cigna, and Yale New Haven Health, consistently hire technicians at entry, mid, and senior levels. The most in-demand specialties are end-user support, networking, and cloud-based systems administration. See the openings below and apply to the ones that match your experience.
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Showing 5 of 9+ Technical Support Technician jobs
Save the Children
For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Role
As the Associate, Technical Support Tech you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will provide technical assistance resolving hardware and software issues by answering questions or troubleshooting issues. You will document interactions with end users and recommend improvements. You will be responsible for evaluating operational efficiency of different IT systems. You will rely on knowledge and professional discretion to achieve goals operating mostly unsupervised utilizing problem solving skills to achieve resolutions.
Location
On site - Washington, DC
What You’ll Be Doing (Essential Duties)
- not inclusive of all role responsibilities. May be subject to change
Technical Support (85%)
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, and mobile devices to include but not limited to
- Maintain daily performance of computer systems
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Install computer peripherals and software for users
- Assist user with audio visual and conference room technology
- Assist in the resolution of technical problems with Local Area Networks (LAN), wide Area Networks (WAN) and other systems
- Assist the network engineering team as needed to identify and resolve issues related to the LAN, WAN, WWAN, and Telecommunications Infrastructures
- Assist in the evaluation of new technologies and provide procurement support as needed
- Assist in special events as needed
Training (5%)
- Provide one-on-one or small group training sessions to staff on PC related issues and/or Agency standard Software
Documentation (10%)
- Create and maintain knowledge base articles
- Directions and tips for using products and services
- Answers to FAQs
- Content that can provide in-depth solutions
Required qualifications for the role
- Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience
- Demonstrated working knowledge in PC hardware
- Experience with networking environments (LAN, WAN, Wireless Networks)
- Demonstrated working knowledge of Active Directory, Intune, Cayosoft
- Demonstrated experience with anti-Malware software, web conference platforms, service management platforms, remote support software, remote telephony software
- Working knowledge and experience with audio/visual and videoconferencing systems
- Professional proficiency in MS Office suite including Microsoft Office 365, Windows Operating Systems
- Professional proficiency in spoken and written English
Preferred qualifications for the role
- Demonstrated knowledge or experience with mobile devise platforms (iOS)
- Demonstrated knowledge or experience with telephone systems
- Ability to work in a high-paced, high stressed environment
- Ability to work across multiple levels of the organization both face-to-face and remotely
Compensation
Save the Children is offering the following salary ranges for this position, dependent on candidate location:
- Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target hourly pay for this position is $29.22 - $32.66
- Geo 2 - Locations around the US National Labor Cost Average: Target hourly pay for this position is $25.95 - $29.00
- Geo 3 - Locations significantly below the US National Labor Cost Average: Target hourly pay for this position is $23.91 - $26.72
The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fimage.savethechildren.org%2Fscus-salary-scales-nov-2025pdf-ch11481782.pdf%2Fccv6h13w88vj5a1803mkq46546t04g14.pdf&data=05%7C02%7Caroberts%40savechildren.org%7Cfb0f291d9fc54f6e071008de70a5b840%7Cd1934b2d792c47cca2f5fc634183cd2d%7C0%7C0%7C639072054241619220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9JmVXHhEV3jX3DrsP6Tz7ZiZN2oGCYgnDoKoudmwwHM%3D&reserved=0)).
About Us
We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:
- Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
- Health: Competitive health care, dental and vision coverage for you and your family
- Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
- Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
- Retirement: A retirement savings plan with employer contributions (after one year)
- Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
- Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
- Learning & Growth: Access to internal and external learning & development opportunities and mentorships
Click here (https://www.savethechildren.org/us/about-us/careers) to learn more about how Save the Children US will invest in you.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org (mailto:applicantsupport@savechildren.org).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Save the Children
For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Role
As the Associate, Technical Support Tech you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will provide technical assistance resolving hardware and software issues by answering questions or troubleshooting issues. You will document interactions with end users and recommend improvements. You will be responsible for evaluating operational efficiency of different IT systems. You will rely on knowledge and professional discretion to achieve goals operating mostly unsupervised utilizing problem solving skills to achieve resolutions.
Location
On site - Washington, DC
What You’ll Be Doing (Essential Duties)
- not inclusive of all role responsibilities. May be subject to change
Technical Support (85%)
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, and mobile devices to include but not limited to
- Maintain daily performance of computer systems
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Install computer peripherals and software for users
- Assist user with audio visual and conference room technology
- Assist in the resolution of technical problems with Local Area Networks (LAN), wide Area Networks (WAN) and other systems
- Assist the network engineering team as needed to identify and resolve issues related to the LAN, WAN, WWAN, and Telecommunications Infrastructures
- Assist in the evaluation of new technologies and provide procurement support as needed
- Assist in special events as needed
Training (5%)
- Provide one-on-one or small group training sessions to staff on PC related issues and/or Agency standard Software
Documentation (10%)
- Create and maintain knowledge base articles
- Directions and tips for using products and services
- Answers to FAQs
- Content that can provide in-depth solutions
Required qualifications for the role
- Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience
- Demonstrated working knowledge in PC hardware
- Experience with networking environments (LAN, WAN, Wireless Networks)
- Demonstrated working knowledge of Active Directory, Intune, Cayosoft
- Demonstrated experience with anti-Malware software, web conference platforms, service management platforms, remote support software, remote telephony software
- Working knowledge and experience with audio/visual and videoconferencing systems
- Professional proficiency in MS Office suite including Microsoft Office 365, Windows Operating Systems
- Professional proficiency in spoken and written English
Preferred qualifications for the role
- Demonstrated knowledge or experience with mobile devise platforms (iOS)
- Demonstrated knowledge or experience with telephone systems
- Ability to work in a high-paced, high stressed environment
- Ability to work across multiple levels of the organization both face-to-face and remotely
Compensation
Save the Children is offering the following salary ranges for this position, dependent on candidate location:
- Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target hourly pay for this position is $29.22 - $32.66
- Geo 2 - Locations around the US National Labor Cost Average: Target hourly pay for this position is $25.95 - $29.00
- Geo 3 - Locations significantly below the US National Labor Cost Average: Target hourly pay for this position is $23.91 - $26.72
The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fimage.savethechildren.org%2Fscus-salary-scales-nov-2025pdf-ch11481782.pdf%2Fccv6h13w88vj5a1803mkq46546t04g14.pdf&data=05%7C02%7Caroberts%40savechildren.org%7Cfb0f291d9fc54f6e071008de70a5b840%7Cd1934b2d792c47cca2f5fc634183cd2d%7C0%7C0%7C639072054241619220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9JmVXHhEV3jX3DrsP6Tz7ZiZN2oGCYgnDoKoudmwwHM%3D&reserved=0)).
About Us
We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:
- Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
- Health: Competitive health care, dental and vision coverage for you and your family
- Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
- Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
- Retirement: A retirement savings plan with employer contributions (after one year)
- Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
- Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
- Learning & Growth: Access to internal and external learning & development opportunities and mentorships
Click here (https://www.savethechildren.org/us/about-us/careers) to learn more about how Save the Children US will invest in you.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org (mailto:applicantsupport@savechildren.org).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 9 Technical Support Technician Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Technical Support Technician Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
- Construction & Real Estate
What Connecticut Employers Look For
The qualifications that appear most often in technical support technician jobs across Connecticut.
- CompTIA A+ certification or equivalent vendor credential required by most Connecticut employers
- One or more years of hands-on IT helpdesk or desktop support experience
- Proficiency in Windows OS environments and Active Directory administration
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Associate degree or higher in information technology, computer science, or a related field
Technical Support Technician Jobs in Connecticut: Frequently Asked Questions
How do you become a technical support technician in Connecticut?
Most Connecticut employers require at least an associate degree in information technology or a related field, paired with a vendor-neutral certification such as CompTIA A+. Connecticut does not issue a state license specific to technical support technicians, so credentials and demonstrated experience carry the most weight. Community colleges across the state, including Manchester Community College and Norwalk Community College, offer IT support programs that align directly with employer expectations in the Hartford and Stamford markets.
Which companies hire technical support technicians in Connecticut?
Employers hiring technical support technicians in Connecticut right now include COCC, Wabtec, and Cianbro, based on current listings on Migrate Mate as of September 2026. Connecticut's concentration of insurance carriers, defense contractors, and large hospital networks means demand is spread across multiple industries rather than concentrated in one sector.
Which Connecticut cities have the most technical support technician jobs?
Shelton, Connecticut, and Fairfield account for the largest share of technical support technician openings in Connecticut. Hartford leads because of its dense cluster of insurance and financial services headquarters, while Stamford's proximity to New York draws multinational corporations that staff sizeable IT support teams, and New Haven's openings are largely anchored by Yale University and Yale New Haven Health.
Are there remote technical support technician jobs in Connecticut?
Yes, and more than many technical roles. About 33% of technical support technician openings tied to Connecticut are remote or hybrid as of September 2026, reflecting how much of the work involves resolving issues over phone, chat, or remote desktop tools. Roles focused on cloud systems, software troubleshooting, and tier-one helpdesk tend to be the most remote-eligible, while positions requiring hands-on hardware repair or on-site network maintenance remain largely in person.
How can I get hired as a technical support technician in Connecticut with little or no experience?
The most realistic entry path is obtaining a CompTIA A+ certification and applying to IT support associate or junior helpdesk roles at Connecticut's large healthcare systems and insurance carriers, which regularly bring on candidates with certifications but limited work history. Hartford HealthCare and Cigna both run IT onboarding programs that develop new hires from the ground up. Lateral moves from customer service, retail electronics, or office administration roles are common, and a home lab portfolio or volunteer IT work with a Connecticut nonprofit can meaningfully strengthen an entry-level application.
Where can I find and apply to technical support technician jobs in Connecticut?
You can find and apply to technical support technician jobs in Connecticut on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 9 Technical Support Technician Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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