Technical Support Technician Jobs in Indiana
Technical Support Technician jobs in Indiana concentrate heavily in manufacturing technology, healthcare IT, and logistics systems, with strong demand at every level from help desk entry roles to senior field technicians. Indianapolis, Fort Wayne, and South Bend account for the largest share of openings, where employers like Salesforce, Eli Lilly, and Cummins maintain significant technical operations. Network support, hardware troubleshooting, and enterprise software administration are the most in-demand specialties across the state. Find a role that fits below and apply directly.
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The Senior Technical Support Specialist is responsible for leading the IT Operations team in technical processes, managing the standard Windows image and lifecycle, and administrating the Help Desk system. Like a Technical Support Specialist, this role also is a staffing backup for the Help Desk during on-call rotations and high-call volume need. This role blends advanced technical support expertise with systems administration responsibilities and acts as a bridge between frontline support and backend systems. The position ensures consistent, high-quality support and process improvement across the IT Operations group.
Duties/Responsibilities:
Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.
- Serve as the technical lead for IT Operations processes, including documentation, standard work development, and continuous improvement initiatives.
- Develop, implement, and maintain standard operating procedures for desktop support and Help Desk workflows.
- Act as a primary escalation point for complex technical issues from Help Desk and Technical Support staff.
- Collaborate with Systems, Network, and Security teams to ensure seamless service delivery and escalation handling.
- Own the creation, maintenance, and deployment of the standard Windows image across the organization.
- Utilize tools such as SCCM or equivalent for imaging, patching, and software deployment.
- Ensure compliance with security and configuration standards across all endpoints.
- Administer and optimize the Help Desk ticketing system, ensuring accurate tracking, reporting, and resolution of incidents.
- Train and support Help Desk staff in system usage and best practices.
- Analyze Help Desk metrics to identify trends, improve response times, and enhance customer satisfaction.
- Provide advanced support for desktops, laptops, mobile devices (iOS/Android), printers, and peripherals.
- Perform onsite and remote troubleshooting, configuration, and installation of IT assets.
- Support encrypted device deployment and compliance with corporate security policies.
- Participate in on-call rotations and provide backup coverage for Help Desk operations.
- Work closely with Systems Administrators to support enterprise platforms as trusted and assigned.
- Assist in project planning and resource scheduling under the direction of IT leadership.
- Act as a mentor and technical resource for junior staff and Help Desk personnel.
Physical Requirements:
- Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
- The normal work routine has a moderate ergonomic risk for repetitive motion impairment.
- The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
- 4+ years of experience in technical support or systems administration roles.
- Experience with Windows imaging tools (e.g., SCCM, MDT, Autopilot).
- Familiarity with Help Desk platforms (e.g., ServiceNow, Freshservice, Zendesk).
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent communication and documentation skills.
- Valid driver’s license and active liability insurance.
- Satisfactory results from criminal background check.
Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:
Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.
Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.
Education
Required- BS or better in Computer Science or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Senior Technical Support Specialist is responsible for leading the IT Operations team in technical processes, managing the standard Windows image and lifecycle, and administrating the Help Desk system. Like a Technical Support Specialist, this role also is a staffing backup for the Help Desk during on-call rotations and high-call volume need. This role blends advanced technical support expertise with systems administration responsibilities and acts as a bridge between frontline support and backend systems. The position ensures consistent, high-quality support and process improvement across the IT Operations group.
Duties/Responsibilities:
Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.
- Serve as the technical lead for IT Operations processes, including documentation, standard work development, and continuous improvement initiatives.
- Develop, implement, and maintain standard operating procedures for desktop support and Help Desk workflows.
- Act as a primary escalation point for complex technical issues from Help Desk and Technical Support staff.
- Collaborate with Systems, Network, and Security teams to ensure seamless service delivery and escalation handling.
- Own the creation, maintenance, and deployment of the standard Windows image across the organization.
- Utilize tools such as SCCM or equivalent for imaging, patching, and software deployment.
- Ensure compliance with security and configuration standards across all endpoints.
- Administer and optimize the Help Desk ticketing system, ensuring accurate tracking, reporting, and resolution of incidents.
- Train and support Help Desk staff in system usage and best practices.
- Analyze Help Desk metrics to identify trends, improve response times, and enhance customer satisfaction.
- Provide advanced support for desktops, laptops, mobile devices (iOS/Android), printers, and peripherals.
- Perform onsite and remote troubleshooting, configuration, and installation of IT assets.
- Support encrypted device deployment and compliance with corporate security policies.
- Participate in on-call rotations and provide backup coverage for Help Desk operations.
- Work closely with Systems Administrators to support enterprise platforms as trusted and assigned.
- Assist in project planning and resource scheduling under the direction of IT leadership.
- Act as a mentor and technical resource for junior staff and Help Desk personnel.
Physical Requirements:
- Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
- The normal work routine has a moderate ergonomic risk for repetitive motion impairment.
- The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
- 4+ years of experience in technical support or systems administration roles.
- Experience with Windows imaging tools (e.g., SCCM, MDT, Autopilot).
- Familiarity with Help Desk platforms (e.g., ServiceNow, Freshservice, Zendesk).
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent communication and documentation skills.
- Valid driver’s license and active liability insurance.
- Satisfactory results from criminal background check.
Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:
Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.
Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.
Education
Required- BS or better in Computer Science or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 19 Technical Support Technician Jobs in Indiana
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Find JobsTechnical Support Technician Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Technical Support Technician Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Indiana Employers Look For
The qualifications that appear most often in technical support technician jobs across Indiana.
- Associate degree or higher in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-recognized technical credential
- Hands-on experience diagnosing and resolving hardware, software, and network issues
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or similar platforms
- Strong written and verbal communication skills for end-user support interactions
- Familiarity with Windows and cloud-based environments including Microsoft 365 or Azure
Technical Support Technician Jobs in Indiana: Frequently Asked Questions
How do you become a technical support technician in Indiana?
Most Indiana employers require at minimum an associate degree in information technology or a closely related field, though many accept equivalent hands-on experience. Indiana does not issue a state license specific to technical support technicians, so the hiring path centers on industry certifications like CompTIA A+ and Network+, which signal baseline competence to employers across Indianapolis, Fort Wayne, and beyond. Completing a two-year program at Ivy Tech Community College or Vincennes University is a common local entry point.
Which companies hire technical support technicians in Indiana?
Companies currently hiring technical support technicians in Indiana include Cummins, Austin Tri-Hawk Automotive, and VIVA, per current listings on Migrate Mate as of September 2026. Indiana's strong manufacturing, healthcare, and logistics sectors mean demand is steady across both corporate headquarters and regional service centers throughout the state.
Which Indiana cities have the most technical support technician jobs?
Austin, Seymour, and Lafayette lead Indiana for technical support technician openings. Indianapolis dominates because of its concentration of healthcare systems, financial services, and technology employers, while Fort Wayne and South Bend draw openings from regional manufacturers, insurance carriers, and university-affiliated medical centers that each maintain in-house IT support teams.
Are there remote technical support technician jobs in Indiana?
Yes, and more than many technical roles, since a meaningful share of support work involves software, cloud systems, and remote desktop tools that do not require physical presence. About 40% of technical support technician openings tied to Indiana are remote or hybrid as of September 2026, reflecting broad employer comfort with distributed support teams. Tier-one help desk and software-focused application support roles are the most consistently remote.
How can I get hired as a technical support technician in Indiana with little or no experience?
The most realistic entry path is completing Ivy Tech Community College's Information Technology program, which feeds directly into help desk and junior support roles at Indiana employers. Large healthcare systems such as Indiana University Health and Ascension St. Vincent regularly hire entry-level IT support associates, as does the state government through DWD technology services. Earning a CompTIA A+ before applying gives candidates a concrete credential, and lateral moves from customer service or retail electronics roles are widely accepted as relevant background by Indiana hiring managers.
Where can I find and apply to technical support technician jobs in Indiana?
You can find and apply to technical support technician jobs in Indiana on Migrate Mate, which lists current Indiana openings updated regularly. Search the listings, find roles that match your experience and location, and apply directly to the employers posting them.
See All 19 Technical Support Technician Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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