At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Field Service Manager

Job Advert

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: onsite in Bennettsville, SC

Responsibilities:

• Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution)
• Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• On-call for 24-hour emergency support service requests, other engineers to support some weekends.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments. Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Qualifications

• Associate’s degree and 2+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 4+ years of related experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude, including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and troubleshoot electrical systems; ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment; ability to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools. Exposure to DCS programming and troubleshooting is beneficial.
• Basic understanding of the paper-making process and process control preferred.
• Travel up to 15% for training and assisting other sites as needed.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

ABBCareers

RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.