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INTRODUCTION

The IIM Sr. BPO Project Manager is responsible for leading complex, high-risk, and high-value Conversion Services and Document Management Solutions that form the foundation of Information Services. This role provides strategic direction, portfolio oversight, and operational leadership, ensuring projects are delivered on time, within budget, and aligned with client and organizational goals.

The Sr. Project Manager serves as a trusted advisor to clients, a mentor to project management staff, and a key partner to Sales, Finance, and Practice Leadership. This role frequently manages multiple concurrent enterprise-level projects across diverse locations, while driving continuous improvement across IIM BPO operations.

Responsibilities

Project & Portfolio Leadership

• Lead and oversee a portfolio of complex, high‑volume, or enterprise‑level BPO projects
• Provide end‑to‑end project accountability from solution design through delivery and closeout
• Develop and approve Statements of Work (SOW), project plans, schedules, and resource models
• Identify, assess, and mitigate project risks; serve as escalation point for critical issues
• Ensure projects meet quality standards, contractual requirements, and client expectations

Financial & Commercial Responsibility

• Own project financial performance, including budgeting, margin management, cost controls, and variance analysis
• Provide accurate project estimates based on scope, volume, and risk
• Partner with Finance on forecasting, revenue tracking, and financial reporting
• Review and validate pricing, assumptions, and resourcing models for new and ongoing engagements

Client Engagement & Advisory

• Act as senior point of contact and escalation for client stakeholders
• Lead executive‑level client communications, including status reviews and governance meetings
• Provide consultative guidance to clients on document capture strategies, process optimization, and technology solutions
• Support Sales and Account Management on complex opportunities, renewals, and RFP responses

People Leadership & Development

• Provide leadership, mentoring, and coaching to Project Managers, Supervisors, and Coordinators
• Support performance management, talent development, and succession planning within the BPO team
• Guide staffing strategies, including internal teams and temporary resources
• Promote a culture of accountability, quality, and continuous improvement

Process Improvement & Practice Development

• Drive standardization and scalability through SOPs, workflows, and best practices
• Identify and implement process improvements, automation opportunities, and quality enhancements
• Champion adoption of new tools, technologies, and methodologies
• Conduct post‑project reviews and integrate lessons learned into future engagements

Operational & Technical Oversight

• Ensure compliance with chain‑of‑custody, security, inventory, and tracking requirements
• Oversee quality assurance activities and output of assigned teams
• Collaborate with Technical Leadership on equipment, software, and solution design
• Travel to short‑term onsite client projects as required, locally and within the U.S.

Authority

• Provide project‑level decision‑making authority within defined scope and thresholds
• Oversee scheduling, prioritization, and allocation of BPO resources
• Influence pricing, solution design, and staffing strategies for new and existing business
• Serve as a representative of the IIM BPO practice in cross‑functional and leadership discussions

QUALIFICATIONS

Education Requirements

• Four-year college degree preferred, or equivalent combination of education and experience
• Satisfactory completion of a business or project management curriculum from an accredited school is highly desirable
• PMP, PGMP or similar project/process management certification preferred

Experience Requirements

• Senior-level position with 7-10 years of relevant experience in BPO, document management or information services
• Demonstrated experience leading large-scale, multi-location, or enterprise projects
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Advanced knowledge of document capture solutions and software (Kofax Capture or equivalent preferred)
• Strong project and program management expertise
• Financial acumen and business judgment
• Executive-level communication and stakeholder management skills
• Proven ability to lead teams through complexity and change
• Exceptional attention to detail and commitment to quality
• Strong customer service and consultative mindset

About us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.