Advocate Jobs in USA with Visa Sponsorship
Advocate roles in the U.S. require a law degree or equivalent credentials, making them a strong fit for H-1B visa specialty occupation sponsorship. Many positions sit within nonprofits, legal aid organizations, and law firms that have established LCA filing histories and are accustomed to sponsoring international candidates.
Find Advocate JobsOverview
Showing 5 of 520+ Advocate jobs
See all 520+ Advocate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Advocate roles.
Get Access To All JobsAbout us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Testing Accommodation Advocate
REPORTS TO: Supervisor, Testing Accommodations
DEPARTMENT: Candidate Services
LOCATION: 6211 Greenleigh Avenue, Suite 400 Middle River, MD 21220
(Position is fully remote after training)
JOB OVERVIEW
The role of a Testing Accommodation Advocate is to deliver exceptional customer service while ensuring candidates with approved ADA (Americans with Disabilities Act) accommodations exams are arranged respectively while managing candidate complaints, refunds, reimbursements, displacements and appeals are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for testing accommodations, critical defects and escalations, Testing Accommodation and Candidate Care Specialist are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.
Responsibilities
Customer Service:
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
- End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
- Research/respond to escalations, complaints and referrals from candidates representing Executive team.
- Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance.
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
- Maintain punctuality and attendance within company guidelines.
Complaint Management:
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues in a timely manner.
Continuous Improvement:
- Identify and report issues causing complaints to improve processes and procedures.
- Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
Process and Tools:
- Capture all candidate contact accurately and concisely within the data capture systems and ensure data is maintained.
- Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers.
Subject Matter Expert (SME) and Change Champion:
- Know and support ADA, TA departmental procedures and keep up-to-date as they change.
- Be a role model of effectively promoting and adopting change.
- Perform other duties as assigned.
QUALIFICATION REQUIREMENTS
- High School Diploma or GED.
- A minimum of 2-year of experience handling customer escalations.
- Experience in case management (clinical or non-clinical) is a plus.
- Fundamental understanding of ADA, Escalations and Complaint management environments.
- Salesforce experience preferred.
- Advanced customer service skills working in a contact center environment.
- Ability to manage sensitive candidate concerns in an empathetic and professional manner.
- An excellent performance record that demonstrates accountability and reliability.
- Excellent verbal, written and interpersonal skills.
- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills.
- Ability to work on a variety of tasks simultaneously.
- Excellent organizational skills.
- Ability to adjust to changes in workload.
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).
PHYSICAL JOB REQUIREMENTS
- N/A
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
About us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Testing Accommodation Advocate
REPORTS TO: Supervisor, Testing Accommodations
DEPARTMENT: Candidate Services
LOCATION: 6211 Greenleigh Avenue, Suite 400 Middle River, MD 21220
(Position is fully remote after training)
JOB OVERVIEW
The role of a Testing Accommodation Advocate is to deliver exceptional customer service while ensuring candidates with approved ADA (Americans with Disabilities Act) accommodations exams are arranged respectively while managing candidate complaints, refunds, reimbursements, displacements and appeals are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for testing accommodations, critical defects and escalations, Testing Accommodation and Candidate Care Specialist are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.
Responsibilities
Customer Service:
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
- End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
- Research/respond to escalations, complaints and referrals from candidates representing Executive team.
- Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance.
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
- Maintain punctuality and attendance within company guidelines.
Complaint Management:
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues in a timely manner.
Continuous Improvement:
- Identify and report issues causing complaints to improve processes and procedures.
- Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
Process and Tools:
- Capture all candidate contact accurately and concisely within the data capture systems and ensure data is maintained.
- Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers.
Subject Matter Expert (SME) and Change Champion:
- Know and support ADA, TA departmental procedures and keep up-to-date as they change.
- Be a role model of effectively promoting and adopting change.
- Perform other duties as assigned.
QUALIFICATION REQUIREMENTS
- High School Diploma or GED.
- A minimum of 2-year of experience handling customer escalations.
- Experience in case management (clinical or non-clinical) is a plus.
- Fundamental understanding of ADA, Escalations and Complaint management environments.
- Salesforce experience preferred.
- Advanced customer service skills working in a contact center environment.
- Ability to manage sensitive candidate concerns in an empathetic and professional manner.
- An excellent performance record that demonstrates accountability and reliability.
- Excellent verbal, written and interpersonal skills.
- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills.
- Ability to work on a variety of tasks simultaneously.
- Excellent organizational skills.
- Ability to adjust to changes in workload.
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).
PHYSICAL JOB REQUIREMENTS
- N/A
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
See all 520+ Advocate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Advocate roles.
Get Access To All JobsTips for Finding Advocate Jobs
Verify your degree meets specialty occupation
Advocate roles typically require a J.D. or a foreign law degree evaluated as equivalent. Get a credential evaluation from a NACES-member service before applying, USCIS scrutinizes foreign law degrees heavily during H-1B adjudication.
Target nonprofits and legal aid organizations
Many legal aid societies and nonprofit advocacy groups are cap-exempt H-1B employers, meaning they can file year-round without entering the annual lottery. This dramatically shortens your path from offer to authorization.
Search LCA-verified employer histories on Migrate Mate
Use Migrate Mate to find advocate employers with verified LCA filing histories, filtered by city and role type. This surfaces organizations that have already navigated the DOL certification process for similar positions.
Check prevailing wage before salary negotiations
Run the OFLC Wage Search for your specific metro area and job zone before you get an offer. Your employer's LCA must certify a wage at or above the prevailing level, so knowing the floor prevents surprises during filing.
Clarify bar admission requirements early
Some advocate roles require active bar admission, which H-1B status alone doesn't confer. Confirm whether the position requires a U.S. bar license or permits practice under supervision, and address this directly in your application materials.
Request employer confirmation of PERM intent upfront
If long-term U.S. residency is your goal, ask during the offer stage whether the organization has sponsored EB-2 or EB-3 green cards for prior employees. The PERM labor certification process is long, and not all nonprofits initiate it.
Frequently Asked Questions
What visa types are available for advocate jobs in the U.S.?
The H-1B is the most common path for advocate roles, which qualify as specialty occupations requiring at least a bachelor's degree in law or a directly related field. J-1 visa exchange visitor status is an option for certain trainee or research-focused advocacy roles through a designated sponsor organization. TN visa status does not cover advocacy or legal roles under the USMCA profession list.
Do advocate roles at nonprofits avoid the H-1B lottery?
Yes, in many cases. Nonprofit organizations affiliated with universities, government research institutions, or nonprofit research organizations may qualify as cap-exempt H-1B employers. Legal aid societies and many public interest advocacy groups fall into this category, allowing them to file petitions with USCIS at any time of year rather than waiting for the annual cap period.
Does a foreign law degree qualify for H-1B sponsorship as an advocate?
A foreign law degree can qualify, but it must be evaluated as equivalent to a U.S. bachelor's or higher in law by a credentialed evaluation service. USCIS may issue a Request for Evidence if the equivalency isn't clearly documented. Some employers also require passage of a U.S. state bar exam, which is a separate requirement from visa eligibility and varies by role.
Where can I find advocate jobs with visa sponsorship?
Migrate Mate lists advocate employers with verified sponsorship histories, searchable by location and role type, so you can focus your applications on organizations that have already filed LCAs for similar positions.
Can an employer sponsor a green card for an advocate role?
Yes. Advocate roles typically qualify under the EB-2 category for workers with advanced degrees, or EB-3 for skilled workers. The employer generally must complete PERM labor certification through DOL before filing the immigrant petition with USCIS. Nonprofit employers sometimes qualify for EB-1C or National Interest Waiver pathways if the advocacy work meets broader public benefit standards.
What is the prevailing wage requirement for sponsored Advocate jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.