Cloud Support Engineer Jobs in USA with Visa Sponsorship
Cloud Support Engineers are strong H-1B visa and E-3 visa candidates. The role qualifies as a specialty occupation under USCIS guidelines, employers in this space sponsor regularly, and the technical degree requirement is well-established across consulates and adjudicators. For detailed occupation requirements, see the O*NET profile.
Find Cloud Support Engineer JobsOverview
Showing 5 of 1,408+ Cloud Support Engineer jobs
See all 1,408+ Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Support Engineer roles.
Get Access To All JobsAt Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
See all 1,408+ Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Support Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Cloud Support Engineer
Target cloud-native employers first
Companies running AWS, Azure, or GCP infrastructure at scale sponsor Cloud Support Engineers consistently. Their existing immigration infrastructure means faster processing, fewer RFEs, and attorneys who already know the role.
Match your degree to the job description
Computer Science, Information Systems, and Computer Engineering degrees map cleanly to this role. If your degree is in a tangential field, gather documentation showing how your coursework directly supports the technical duties listed.
Highlight certifications strategically
AWS, Azure, and GCP certifications strengthen your petition by reinforcing the specialty occupation argument. They signal employer investment in your skills and give immigration attorneys concrete technical evidence beyond your degree alone.
Get the job description right before filing
The LCA and I-129 live or die on the job description. Ensure it lists specific technical duties, required cloud platforms, and a degree requirement. Vague descriptions attract RFEs and delay your start date.
Understand your visa options beyond H-1B
Australian citizens can use the E-3 visa, which has no lottery and processes at Australian consulates in weeks. Canadians may qualify under TN. Both paths are faster and more predictable than the H-1B cap.
Ask about premium processing upfront
H-1B premium processing guarantees a decision within 15 business days. For a time-sensitive start date or OPT expiry, confirming the employer will pay premium processing before you accept an offer avoids significant scheduling risk.
Frequently Asked Questions
Does Cloud Support Engineer qualify as a specialty occupation for H-1B?
Yes. USCIS consistently recognizes Cloud Support Engineer as a specialty occupation because the role requires theoretical and practical application of computer science or information technology at a bachelor's degree level or higher. Job descriptions that specify platform expertise, scripting, and infrastructure troubleshooting strengthen the petition and reduce RFE risk.
Which visa types are most common for Cloud Support Engineers?
H-1B visa is the most common path for non-Australian, non-Canadian candidates and requires winning the annual lottery. Australian citizens can apply for the E-3 visa directly at a U.S. consulate, bypassing the lottery entirely. Canadian citizens may qualify under TN visa status. All three require an employer sponsor and a qualifying job offer before filing. You can browse sponsoring employers on Migrate Mate.
What degree do I need to get sponsored as a Cloud Support Engineer?
A bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a closely related technical field is the standard requirement. Degrees in adjacent fields like Mathematics or Electrical Engineering can work if your coursework covered networking, systems, or software. USCIS also accepts three years of relevant work experience as a substitute for one year of formal education, so a two-year degree with six or more years of hands-on cloud experience can still support a petition.
How often do H-1B petitions for Cloud Support Engineers get approved?
Approval rates for this role are high relative to many other job titles because the specialty occupation argument is well-established and employer demand is strong. RFEs are more likely when the job description is vague or the applicant's degree is not in a technical field. Petitions filed with clear duty statements, cloud platform specifics, and a matching degree field have the strongest track record.
Can I switch employers on an H-1B or E-3 as a Cloud Support Engineer?
Yes, but the process differs by visa type. On H-1B, your new employer must file a transfer petition before your start date, and H-1B portability rules allow you to begin working once the petition is received by USCIS. On E-3, you generally need a new LCA and visa stamp before starting with the new employer, which usually means an interview at an Australian consulate. Plan for a two-to-four week gap in E-3 transitions.
What is the prevailing wage requirement for sponsored Cloud Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.