Cloud Support Engineer Jobs in USA with Visa Sponsorship
Cloud Support Engineers are strong H-1B and E-3 candidates. The role qualifies as a specialty occupation under USCIS guidelines, employers in this space sponsor regularly, and the technical degree requirement is well-established across consulates and adjudicators. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE). The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance:
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response:
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration:
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development:
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
BASIC QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $124,800.00 - $187,200.00. F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
INTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE). The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance:
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response:
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration:
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development:
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
BASIC QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $124,800.00 - $187,200.00. F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
How to Get Visa Sponsorship as a Cloud Support Engineer
Target cloud-native employers first
Companies running AWS, Azure, or GCP infrastructure at scale sponsor Cloud Support Engineers consistently. Their existing immigration infrastructure means faster processing, fewer RFEs, and attorneys who already know the role.
Match your degree to the job description
Computer Science, Information Systems, and Computer Engineering degrees map cleanly to this role. If your degree is in a tangential field, gather documentation showing how your coursework directly supports the technical duties listed.
Highlight certifications strategically
AWS, Azure, and GCP certifications strengthen your petition by reinforcing the specialty occupation argument. They signal employer investment in your skills and give immigration attorneys concrete technical evidence beyond your degree alone.
Get the job description right before filing
The LCA and I-129 live or die on the job description. Ensure it lists specific technical duties, required cloud platforms, and a degree requirement. Vague descriptions attract RFEs and delay your start date.
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Get Access To All JobsFrequently Asked Questions
Does Cloud Support Engineer qualify as a specialty occupation for H-1B?
Yes. USCIS consistently recognizes Cloud Support Engineer as a specialty occupation because the role requires theoretical and practical application of computer science or information technology at a bachelor's degree level or higher. Job descriptions that specify platform expertise, scripting, and infrastructure troubleshooting strengthen the petition and reduce RFE risk.
Which visa types are most common for Cloud Support Engineers?
H-1B is the most common path for non-Australian, non-Canadian candidates and requires winning the annual lottery. Australian citizens can apply for the E-3 visa directly at a U.S. consulate, bypassing the lottery entirely. Canadian citizens may qualify under TN status. All three require an employer sponsor and a qualifying job offer before filing. You can browse sponsoring employers on Migrate Mate.
What degree do I need to get sponsored as a Cloud Support Engineer?
A bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a closely related technical field is the standard requirement. Degrees in adjacent fields like Mathematics or Electrical Engineering can work if your coursework covered networking, systems, or software. USCIS also accepts three years of relevant work experience as a substitute for one year of formal education, so a two-year degree with six or more years of hands-on cloud experience can still support a petition.
How often do H-1B petitions for Cloud Support Engineers get approved?
Approval rates for this role are high relative to many other job titles because the specialty occupation argument is well-established and employer demand is strong. RFEs are more likely when the job description is vague or the applicant's degree is not in a technical field. Petitions filed with clear duty statements, cloud platform specifics, and a matching degree field have the strongest track record.
Can I switch employers on an H-1B or E-3 as a Cloud Support Engineer?
Yes, but the process differs by visa type. On H-1B, your new employer must file a transfer petition before your start date, and H-1B portability rules allow you to begin working once the petition is received by USCIS. On E-3, you generally need a new LCA and visa stamp before starting with the new employer, which usually means an interview at an Australian consulate. Plan for a two-to-four week gap in E-3 transitions.
What is the prevailing wage requirement for sponsored Cloud Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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