Account Operations Manager Jobs in New Mexico

Key Responsibilities

Deal Intake & Coordination

• Receive and manage original deal files from the General Manager after deal approval

• Coordinate with General Manager and Finance Manager to initiate deal processing

• Ensure all documentation is complete and accurate from the outset

Financial Oversight & Closing Preparation

• Partner with Finance Manager to prepare deals for closing

• Compile and submit all contractor bids (“hard bids”)

• Prepare Cost Worksheets and Commission Sheets prior to closing

• Verify all financials align with approved deal structure and profitability targets

Contractor & Project Management

• Serve as the primary point of contact for all contractors

• Obtain and evaluate bids; coordinate project scope and timelines

• Schedule all construction and manage timelines to meet closing deadlines

• Conduct regular (weekly or more frequent) check-ins with contractors

• Ensure all work is completed as agreed and on schedule

Customer & Vendor Communication

• Communicate directly with customers to provide updates and obtain approvals

• Facilitate Cost Worksheet approval via email or fax

• Coordinate with lenders and vendors to ensure timely completion of all requirements

Quality Control & Compliance

• Order and manage required site checks and inspections

• Verify completion of work through photos and required documentation

• Monitor vendor billing and report discrepancies immediately

• Review all customer information for accuracy prior to closing

• Process and scan original customer files to corporate in compliance with company standards

Closing Coordination

• Prepare all closing documents

• Schedule closings with customers and title companies

• Ensure all conditions are met prior to closing

• Authorize or coordinate key release to customer upon completion

Systems & Reporting

• Maintain accurate inventory and records using internal systems (e.g., ProSys)

• Enter Purchase Orders and build homes/projects in system upon order confirmation

• Maintain daily deal tracking and update statuses consistently

• Use deal tracker in daily communication with General Managers

Administrative & Operational Support

• Submit finalized Cost Worksheets to General Manager (and Regional VP as required)

• Serve as backup for time management functions in UKG

• Assist with employee status change forms and administrative processes as needed

Key Skills & Competencies

• Strong organizational and project management skills

• Excellent communication and coordination abilities

• High attention to detail and accuracy

• Ability to manage multiple projects and deadlines simultaneously

• Problem-solving and decision-making skills

• Financial and operational acumen

Success Metrics

• Deals closed on time and within budget

• Accuracy of cost and commission documentation

• Contractor performance and timeline adherence

• Customer satisfaction and communication effectiveness

• Compliance with internal processes and documentation standards

Education

Preferred

• Bachelors or better in Business Admin or related field

Skills

Preferred

• Positive Attitude
• Microsoft Excel
• Listening Skills
• Attention to Detail
• Bookkeeping
• Accounts Payable
• Accounting

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Functional Expert: Considered a thought leader on a subject
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
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