Account Supervisor Jobs in Illinois

COMPANY OVERVIEW:

Diversified Building Services, LLC (DBS) is a family-owned, Connecticut-based, state-certified small/minority woman-owned business enterprise with over three decades of experience providing high-quality janitorial and sanitation services. Specializing in food processing plants, fitness centers, and technical cleaning, DBS proudly supports a dedicated team of more than 1,500 employees. Our exceptional client retention is driven by consistent service delivery, immediate response to issues, and a strong commitment to safety, effective communication, and client satisfaction. Join our team and help us uphold the highest standards of service quality, safety, and excellence across all industries we serve!

JOB SUMMARY:

We are seeking a proactive and detail-oriented Account Manager to join our team in Illinois. This position will oversee the cleaning operations of the fitness facilities in charge. The ideal candidate will work closely with the Regional Operations Manager and the Director of Fitness Operations to coordinate service operations, build and maintain strong client and internal relationships, oversee training programs, conduct inspections, and ensure that the highest standards of service and safety are consistently upheld across the facilities. You will be responsible for managing day-to-day operations, effectively implementing management decisions within your area of responsibility, and focusing on key operational priorities. As this facility operates 24/7, this role demands flexibility, adaptability, and the ability to work effectively in a fast-paced, dynamic environment. The successful candidate must effectively manage changing priorities and maintain seamless operations at all times.

KEY RESPONSIBILITIES:

Operational

• Manage work schedules, inventory of cleaning supplies, timesheets, utilities, sick days, and hiring processes to ensure seamless operations, coordinate with clients for compliance with safety standards, and oversee accurate timekeeping for payroll.
• Perform routine inspections of work areas to ensure cleanliness standards are met or exceeded, document findings, and implement corrective actions as needed.
• Conduct on-site inspections to verify compliance with customer needs and address any concerns promptly.
• Enforce and update company policies to maintain a clean, safe, and compliant work environment.
• Maintain detailed records of cleaning schedules, procedures, and safety protocols.
• Regularly update and improve standard operating procedures (SOPs) and work instructions.
• Identify and address the root causes of operational issues, applying root cause analysis techniques, and ensuring preventive measures are in place to avoid recurrence.
• Prepare and submit comprehensive performance reports to upper management, detailing achievements, challenges, and plans for improvement.
• Perform other projects and related duties as assigned by management to contribute to the overall success and efficiency of the operation.

Training & Development

• Train employees in effective cleaning techniques, proper use of equipment, and adherence to routines.
• Hold regular training updates to keep staff informed about new methods and routines.
• Conduct safety training for all employees, including new hire orientation and ongoing safety training, to ensure a safe and compliant workplace
• Set clear performance goals for employees and provide constructive feedback and coaching to help them meet these goals.
• Oversee the recruitment process, from attracting candidates to onboarding new hires and ensure they are properly integrated into the team and provide necessary training.
• Facilitate continuous learning and development opportunities to enhance employee skills and operational efficiency.

Workplace, Environment, Client Relationships

• Monitor inventory levels of supplies and equipment, coordinating with suppliers or customers to place orders as needed.
• Maintain accurate records of service activities and drive continuous improvement in operational efficiency.
• Respond to urgent service needs and provide hands-on support where required.
• Build and maintain strong client and internal relationships to ensure operational success and high service quality.
• Address and resolve operational issues promptly and efficiently, ensuring smooth transitions when starting services in new facilities.
• Facilitate effective communication between supervisors, staff, and the Director of Fitness Operations, ensuring that everyone is aligned with the company's objectives and client expectations.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off

Application Question(s):

• This position requires driving. A Motor Vehicle Record (MVR) check will be completed after a conditional offer. Do you believe your driving record would allow you to be insured to drive for work?

Language:

• English (Preferred)
• Spanish (Preferred)

License/Certification:

• U.S Driver's License (Required)

Ability to Commute:

• Northbrook, IL 60062 (Required)

Work Location: In person