Account Supervisor Jobs

The Role:

Unlock Health is seeking an experienced and dynamic Associate Account Supervisor with a proven track record in health care communications/marketing. As an Associate Account Supervisor, you will play a pivotal role in leading strategic communications engagements by fostering client relationships, crafting effective omnichannel campaigns, and helping clients protect and promote the reputation of their organization through internal and external communications. This role will also support the growth of our healthcare portfolio.

What You'll Do:

Account Management:

• Lead day-to-day management of client account. Coordinate between client stakeholders and align internal teams across the agency, ensuring deadlines for project scopes and deliverables are met and any potential barriers are proactively identified and addressed.
• Demonstrate ongoing accountability by creating and managing project management materials, including status tracking documentation.
• Support vendor management related to database development, consumer research, and call center services.
• Help identify opportunities to expand scope of work with existing clients as part of business development.
• Serve as the primary point of contact for key client stakeholders, and coordinate with the internal team to ensure effective support and successful delivery of client engagements.
• Contribute to meetings and update clients on all activities.

Communications Development:

• Create comprehensive communication plans leveraging owned, earned, shared and paid media.
• Elevate and protect our clients' reputation by building tactical strategies that effectively position their value in the market.
• Build narratives and engagement plans that increase trust, credibility and grow support among key audiences.
• Develop strategic, targeted messaging, and materials to execute on approved strategies that enhance client reputation externally and align their organization internally.
• Contribute to creative concepting and asset development.
• Write message platforms, initial drafts of all communications, creative briefs and prepare deliverables for final review with account lead.

Team Collaboration:

• Participate in cross-functional teams of strategic communication leaders, managed care leaders, finance teams, revenue cycle teams and analysts to execute integrated strategies.
• Provide strategic guidance and ensure seamless execution of initiatives, ensuring they align with the client's objectives.
• Learn from more experienced team members to grow your skills.

Market Insights:

• Stay updated on industry trends, regulatory changes, and developments within the healthcare industry and managed care space.
• Translate insights into actionable recommendations for clients to stay ahead of the curve.
• Learn how to pivot campaigns based on negotiation progress and help clients scenario plan.

Ideal Qualifications:

• Equivalent of three to five years of experience in healthcare strategy, preferably with a focus on strategic communications (and a desire to learn about managed care).
• Exceptional writing skills.
• Experience developing and executing integrated communications strategies, including media relations, brand awareness, and digital advertising.
• Intermediate Excel skills.
• Experience working in a Consulting Firm.
• Proven success in managing and growing client relationships in the healthcare sector, providing valuable strategic counsel and thoughtful materials creation.
• Understanding or a desire to learn managed care models, healthcare reimbursement, and regulatory landscape.
• Critical thinker and business savvy - desire to understand everything about the business of healthcare, the relationships between payors and providers, and the value that hospitals bring to communities.
• Strong strategic thinking and problem-solving skills, with the ability to develop innovative solutions tailored to client objectives.
• Excellent communication and presentation skills.
• Proficiency in analyzing data and metrics to drive informed decision-making.
• Ability to work quickly to adapt to changing client needs and provide recommendations often without comprehensive details.
• A self-starter mentality.

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

About us:

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.