Assistant General Manager Jobs in Hawaii

JOB DESCRIPTION

M & J Wilkow, Ltd. has been in the commercial real estate business for 87 years. Its property management portfolio currently consists of office and retail properties covering approximately 14 million square feet. A core conviction of the Company’s Principals is the belief that each employee is responsible for making an important contribution to the success of the Company, as well as the performance of the properties in the Company’s portfolio. This expectation is not limited by the specific parameters of the job description. It is our expectation that each employee will offer his/her help wherever and whenever reasonably necessary to ensure the success of the Company’s endeavors. This summary is not intended to be all-inclusive; it is simply meant to be used as a guide and may be revised from time to time at the sole discretion of the Company.

General Position Summary:

An Assistant General Manager is needed to play a key role in the management of Town Center of Mililani in Mililani, HI. The position will assist the General Manager with the oversight of property operations, contractors and tenants. The Assistant Property Manager will report to the General Manager and will carry out his or her responsibilities in a manner that is consistent with ownership’s vision for the shopping center.

Essential Functions/Major Responsibilities:

Assist the General Manager in the following areas:

· Provide proactive tenant relations, tenant communications, and assistance in tenant negotiations (where applicable).

· Prepare monthly reports, annual budget, forecasts and additional financial reporting on a timely basis.

· Accountability for income and expense control in relation to approved annual budget.

· Awareness of goals and objectives of the property with reports and recommendations made to senior management on a regular basis.

· Operation of the management office, maintenance of necessary files, records and documents.

· Assist the third-party Risk Advisor with M&J and property related insurance issues, including the Tenant and Vendor Certificate procedures and the placement of the property policies.

· Administration of tenant leases, including providing all services, collecting all monies due, monitoring

rentals, escalations, billable items, etc.

· Assist with the coordination and oversight of tenant improvement projects and property capital projects

· Code and process property invoices in appropriate software

· Negotiation and selection of contractors, vendors and services necessary to the operation of the property as well as monitoring contractor performance to ensure that all standards are being met.

· Development, preparation and distribution of tenant manuals, emergency procedures, and other necessary formalized tenant communications.

· Conduct regular property inspections, identifying and correcting deficiencies in the areas of cleaning, building maintenance, landscaping and other.

· Implement security procedures necessary for the protection and well-being of building tenants and property Ensure that provisions are made for after-hours response to emergency conditions including security, fire, mechanical damage, and tenant situations.

· Interact with Leasing Agents in marketing and presenting space, ensuring that pertinent information is readily available, space is clean, in good repair and accessible.

· Participate in the proactive renewal of existing tenants.

· Prepare Lease Abstracts for all new tenants and make changes to existing as required. Administer Tenant leases and assist with tenant billing

· Provide a high-quality level of customer service to all customers – tenants, shopping center guests and investors.

· Collect, compile, and enter monthly sales figures from Tenants

· Obtain and track Vendor and Tenant insurance certificates, OFAC Forms and W9 forms (for new vendors), including contacting agents and preparing letters to vendors.

· Assist General Manager with the oversight of property contracted services including the development and drafting of property service agreements and property bidding process, where appropriate

· Assist in the management of center personnel

-Helps oversee special events and marketing programming, including evening and weekend events as needed

· Other related duties and assignments as required by the General Manager and Corporate Staff

Specific Job Skills:

· Strong knowledge of property management and tenant/landlord practices, laws, rules and regulations. Good command of commercial management and leasing practices.

· Possess strong verbal, written and interpersonal communication skills, as well as good computer skills. Experience with property management software (Yardi, MRI, Avid, etc.) helpful.

· Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful

· Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions

· Collaborating - Working cooperatively with others to help a team or work group achieve its goals

· Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others

· Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

· Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive

· Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

· Attention to detail and accuracy in data entry

Education and/or Experience:

· Bachelor’s Degree in business, real estate development or related field preferred with sufficient experience to provide strong leadership in property management practices and techniques.

· A minimum of 2 years equivalent level experience in retail real estate property management. A Hawaii real estate is required.

· Strong financial background

· Proficient in Microsoft Excel, Word, and Outlook

· Yardi, MRI and AVID software knowledge/experience a major PLUS

· Knowledge and understanding of construction and tenant improvement process including bidding, budgeting and implementation and the ability to analyze bids helpful.

· Excellent verbal and written communication skills

· Detail-oriented with strong organizational skills and ability to multi-task

· Ability to read blueprints and schematics

· Working knowledge of various building systems including electrical/mechanical, fire/life safety, HVAC, roofing, and parking lot preferred.

Job Conditions:

Position experiences interruptions, need for frequent shifting priorities, and deadlines. The position may occasionally require attendance at evening or weekend property events and/or marketing programs. Regular attendance is a prerequisite in accordance with a regular schedule established for the position by management.

The Company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description is not an employment contract, implied or otherwise. The employment relationship is “At‐Will.” The company is an equal opportunity employer and the aforementioned job requirements are subject to change to reasonably accommodate qualified individuals.

I understand and acknowledge that this Job Description is not a contract of employment or legal document. I understand and acknowledge that this Job Description does not alter my employment status or guarantee employment for any definite period of time. I have received the Job Description and I understand that it is my responsibility to read and perform the expectations contained in this Job Description and any future changes made to them.

Pay: $52,500.00 - $63,300.00 per year

License/Certification:

• hawaii real estate license (Required)

Location:

• Mililani Town, HI 96789 (Required)

Work Location: In person