Assistant General Manager Jobs in Massachusetts

INTRODUCTION

A Werner Enterprises Final Mile Delivery Assistant Manager (or Dedicated Logistics Assistant Manager) helps oversee last-mile logistics, white-glove services, and cross-dock operations. The role bridges the gap between drivers, clients, and the corporate office to ensure efficient, safe, and on-time deliveries.

CORE RESPONSIBILITIES

- Team Leadership: Assist in supervising, training, and evaluating drivers, helpers, and dispatch staff.
- Operational Management: Oversee outbound load scheduling, routing, cross-dock activities, and manifest execution.
- Customer Service: Act as the primary liaison between e-commerce clients, traditional brick-and-mortar stores, and the end consumer. Address and resolve delivery or scheduling issues.
- Safety & Compliance: Enforce federal, state, and corporate safety regulations. Audit driver logs and ensure vehicle compliance.
- Performance Tracking: Monitor Key Performance Indicators (KPIs) like on-time delivery percentages, revenue per truck, and idle reduction.

QUALIFICATIONS & REQUIREMENTS

- Education: A Bachelor's degree in Business Administration, Logistics, or Supply Chain is preferred, though relevant work experience is often considered.
- Experience: Typically requires 2–3 years of transportation, dispatch, or fleet management experience. Supervisory experience is highly desired.
- Skills: Strong proficiency in logistics software, spreadsheets (e.g., Excel), and dispatch portals. Excellent problem-solving, communication, and organizational skills.

The expected starting pay range for this position is $65,925.60 - $87,900.80 annualized salary. Offers determined based on experience, skills, and qualifications.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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