Care Manager Jobs in Virginia
Care Manager jobs in Virginia are in strong demand, concentrated in health systems, managed care organizations, and community health networks, with openings at every level from entry-level case coordinator through senior care manager and director of care management. The largest hiring activity clusters around Northern Virginia, Richmond, and Virginia Beach, where employers such as Inova Health System, VCU Health, and Sentara Healthcare maintain consistent care management teams. The most sought-after specialties in Virginia are behavioral health care management, complex case management for Medicaid populations, and transitional care coordination. Find a role that fits below and apply directly.
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Showing 4 of 91+ Care Manager jobs
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
See All 91 Care Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Care Manager JobsCare Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Care Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Sunrise Senior Living24
- Bon Secours10
- Sentara4
- Gentiva3
- CHESAPEAKE REGIONAL HEALTHCARE3
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Investment & Asset Management
What Virginia Employers Look For
The qualifications that appear most often in care manager jobs across Virginia.
- Active Virginia RN license or Licensed Clinical Social Worker (LCSW) credential recognized in Virginia
- Bachelor's or master's degree in nursing, social work, or a related healthcare field
- Experience in case management, care coordination, or a clinical setting
- Certified Case Manager (CCM) credential preferred or required by many Virginia employers
- Familiarity with Medicaid managed care, utilization review, or population health platforms
- Strong documentation skills and experience with electronic health record systems
Care Manager Jobs in Virginia: Frequently Asked Questions
How do you become a care manager in Virginia?
Most care manager roles in Virginia require either an active Virginia RN license issued by the Virginia Board of Nursing or a Licensed Clinical Social Worker credential issued by the Virginia Board of Social Work. A bachelor's or master's degree in nursing or social work is the standard educational foundation. Many Virginia employers also expect or sponsor the Certified Case Manager credential through the Commission for Case Manager Certification once you have qualifying clinical experience.
Which companies hire care managers in Virginia?
Employers hiring care managers in Virginia right now include Sunrise Senior Living, Bon Secours, and Sentara, based on current listings on Migrate Mate as of August 2026. Virginia's large integrated health systems and Medicaid managed care plans are consistently among the most active sources of care manager openings across the state.
Which Virginia cities have the most care manager jobs?
Richmond, Arlington, and Reston have the most care manager openings in Virginia right now. Northern Virginia's concentration of large health systems and federal contractor networks drives volume there, while Richmond's density of health plan headquarters and academic medical centers, and Virginia Beach's growing coastal health corridor, account for the strong activity in those markets.
Are there remote care manager jobs in Virginia?
Yes, but they are less common than in purely desk-based roles, since care management often involves direct member contact, care coordination calls, and periodic on-site visits. About 54% of care manager openings tied to Virginia are remote or hybrid as of August 2026, with remote work most often available for utilization review and telephonic case management positions rather than field-based or clinic-embedded roles.
How can I get hired as a care manager in Virginia with little or no experience?
The most realistic entry path is to start in a care coordinator, patient navigator, or discharge planning role at a Virginia health system such as Inova, Sentara, or VCU Health, then move into care management once you have qualifying clinical hours. Large Virginia Medicaid managed care plans also hire entry-level case management associates with limited experience and provide structured training. Earning your CCM eligibility or completing a Virginia Board of Nursing-approved RN licensure program strengthens your candidacy significantly before applying.
Where can I find and apply to care manager jobs in Virginia?
You can find and apply to care manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across health systems, managed care organizations, and community health employers. Find roles that fit your experience and credentials below and apply directly.
See All 91 Care Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Care Manager Jobs