Client Service Specialist Jobs in Utah
Client service specialist jobs in Utah concentrate in financial services, healthcare administration, and technology, where Salt Lake City, Provo, and Ogden anchor most of the hiring activity. Employers such as Goldman Sachs, Intermountain Health, and Vivint maintain significant Utah operations and post client service specialist roles at the entry, mid, and senior levels. The most in-demand specialties include account management support, benefits administration, and SaaS customer success. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Client Service Specialist jobs
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of ICE software products satisfies client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met.
Work Hours: 9:00 to 6:00 pm
Responsibilities
- Maintains and fosters the relationship between the clients and ICE by ensuring client satisfaction, maintaining client communication and problem resolution
- Effectively manages and responds promptly to a high volume of incoming support tickets
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with software applications and recommends corrective action
- Directs requests, concerns, and unresolved issues to the designated internal resource for resolution when appropriate
- Develops product expertise with desire to share knowledge with internal teams and customers by contributing to training resources and best practices
- Manages all aspects of customer support tickets, diagnosing issues and seeing problems through to resolution while providing enterprise level support to our customers via phone, web, and email and other support channels as required
- Documents customer information and recurring technical issues to support product quality programs and product development
- Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Performs other related duties as assigned
Knowledge and Experience
- High school diploma or GED
- Requires 1-3+ years of product and/or application support, customer-facing experience in a call center, or other relevant work experience
Preferred Knowledge and Experience
- Related technical certification
- Hands-on experience working with help desk systems such as Salesforce and relevant computer applications
- Knowledge of ICE’s products, services, and capabilities
- Mortgage industry and CRM Administration experience
- Experience in troubleshooting and triaging software applications
- UAT or other application testing experience
- Experience working in a client-facing role
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Strong analytical and problem-solving skills
- Excellent oral and written communication skills
- Strong documentation skills
#LI-SF1
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of ICE software products satisfies client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met.
Work Hours: 9:00 to 6:00 pm
Responsibilities
- Maintains and fosters the relationship between the clients and ICE by ensuring client satisfaction, maintaining client communication and problem resolution
- Effectively manages and responds promptly to a high volume of incoming support tickets
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with software applications and recommends corrective action
- Directs requests, concerns, and unresolved issues to the designated internal resource for resolution when appropriate
- Develops product expertise with desire to share knowledge with internal teams and customers by contributing to training resources and best practices
- Manages all aspects of customer support tickets, diagnosing issues and seeing problems through to resolution while providing enterprise level support to our customers via phone, web, and email and other support channels as required
- Documents customer information and recurring technical issues to support product quality programs and product development
- Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Performs other related duties as assigned
Knowledge and Experience
- High school diploma or GED
- Requires 1-3+ years of product and/or application support, customer-facing experience in a call center, or other relevant work experience
Preferred Knowledge and Experience
- Related technical certification
- Hands-on experience working with help desk systems such as Salesforce and relevant computer applications
- Knowledge of ICE’s products, services, and capabilities
- Mortgage industry and CRM Administration experience
- Experience in troubleshooting and triaging software applications
- UAT or other application testing experience
- Experience working in a client-facing role
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Strong analytical and problem-solving skills
- Excellent oral and written communication skills
- Strong documentation skills
#LI-SF1
See All 12 Client Service Specialist Jobs in Utah
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Find JobsClient Service Specialist Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Client Service Specialist Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
What Utah Employers Look For
The qualifications that appear most often in client service specialist jobs across Utah.
- High school diploma or associate degree with one to three years of customer-facing experience
- Demonstrated proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing correspondence and calls
- Ability to manage multiple client accounts or cases simultaneously in a fast-paced environment
- Experience resolving escalated client issues with a focus on retention and satisfaction
- Familiarity with Utah-based financial, healthcare, or technology industry workflows and compliance standards
Client Service Specialist Jobs in Utah: Frequently Asked Questions
How do you become a client service specialist in Utah?
Most client service specialist roles in Utah require at least a high school diploma, though an associate or bachelor's degree strengthens your candidacy, particularly in financial services and healthcare. Utah does not impose a state-issued license specific to this title, but roles in financial services may require FINRA Series registrations, and healthcare-adjacent positions often expect familiarity with HIPAA protocols. Building experience through administrative, call center, or inside sales roles at Utah-based employers is the most common entry path.
Which companies hire client service specialists in Utah?
Companies currently hiring client service specialists in Utah include NIMBL, Talbots, and BambooHR, per current listings on Migrate Mate as of September 2026. Utah's concentration of fintech, health-tech, and enterprise software firms means demand is spread across both established corporate headquarters and fast-growing regional offices.
Which Utah cities have the most client service specialist jobs?
Salt Lake City, Draper, and Lehi post the most client service specialist openings in Utah. Salt Lake City drives the bulk of demand as the state's financial and healthcare hub, while Provo and Orem benefit from the Silicon Slopes technology corridor, and Ogden draws openings from logistics and healthcare organizations with large regional workforces in northern Utah.
Are there remote client service specialist jobs in Utah?
Yes, and more than most fields. About 50% of client service specialist openings tied to Utah are remote or hybrid as of September 2026, reflecting how much of the work centers on phone, email, and CRM-based communication. Account management support and SaaS customer success roles are the most consistently remote, while benefits administration and healthcare-adjacent positions more often require on-site or hybrid schedules.
How can I get hired as a client service specialist in Utah with little or no experience?
The most realistic entry path is applying for customer support associate or client coordinator roles at Utah's large financial services and technology employers, where structured onboarding programs exist for candidates without direct experience. Intermountain Health, Goldman Sachs' Salt Lake City operations, and Silicon Slopes software firms routinely hire entry-level service staff and train internally. Moving laterally from retail banking, administrative assistant, or inside sales positions is equally common. Earning a Salesforce Administrator credential or a basic FINRA Series 6 registration makes a candidate meaningfully more competitive at the application stage.
Where can I find and apply to client service specialist jobs in Utah?
You can find and apply to client service specialist jobs in Utah on Migrate Mate, which lists current Utah openings. Search the roles available, find the ones that match your background and preferences, and apply directly to the ones that fit.
See All 12 Client Service Specialist Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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