Client Success Manager Jobs in Ohio
Client Success Manager jobs in Ohio are in steady demand, concentrated in SaaS, financial services, healthcare technology, and enterprise software sectors, with openings at every level from entry-level account coordinator to senior client success director. Columbus, Cleveland, and Cincinnati are the primary hiring centers, home to established employers like Nationwide, Huntington Bancshares, and NCR Voyix that maintain consistent client success teams. The most sought-after specialties in Ohio right now are B2B SaaS onboarding, healthcare IT account management, and financial services client retention. Find a role that fits below and apply directly.
Find Client Success Manager JobsOverview
Showing 5 of 15+ Client Success Manager jobs
THIS POSITION IS FULLY REMOTE
Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA
Position Description
The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers.
Key Responsibilities
- Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources
- Project manage client onboarding to successful outcomes, accelerating the time they begin finding value
- Engage with client stakeholders to understand the client's business goals and objectives
- Collaborate with the Business Analyst to determine a solution to client request and project approach
- Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones
- Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites
- Resolve issues and roadblocks by facilitating communication, gathering additional information, and clarifying requirements
- Manage and facilitate project communications to stakeholders and project team members
- Identify and manage project risks, and work with clients to avoid or minimize impact
- Drive early adoption, setting KPIs and success metrics
- Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features
- Mine current customer relationships for up-sale possibilities, expansions and renewals
- Accurately forecast sales projections and the value of deals
- Keep management abreast of developments in major accounts
Qualifications
- Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience
- Experience in a customer facing role, such as customer success, account management, sales or consulting
- Experience in Customer Success in a SaaS business preferred
- SaaS software sales experience preferred
- Ability to communicate effectively in both oral and written form
- Skilled in identifying needs and solutions to problems
- Ability to process information logically
- Skilled in time-management and prioritization to meet close deadlines
- Ability to follow instructions, and proven methods or techniques to client success
- Skilled in active listening, and ability to empathize with clients and their experience to build supportive and trustworthy relationships
- Ability to deliver high-quality presentations
- Skilled in persuading others to change their minds or behavior
- Skilled in bringing others together and negotiating
- Proven ability to work independently and in a team environment
- Ability to learn new technologies quickly
THIS POSITION IS FULLY REMOTE
Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA
Position Description
The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers.
Key Responsibilities
- Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources
- Project manage client onboarding to successful outcomes, accelerating the time they begin finding value
- Engage with client stakeholders to understand the client's business goals and objectives
- Collaborate with the Business Analyst to determine a solution to client request and project approach
- Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones
- Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites
- Resolve issues and roadblocks by facilitating communication, gathering additional information, and clarifying requirements
- Manage and facilitate project communications to stakeholders and project team members
- Identify and manage project risks, and work with clients to avoid or minimize impact
- Drive early adoption, setting KPIs and success metrics
- Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features
- Mine current customer relationships for up-sale possibilities, expansions and renewals
- Accurately forecast sales projections and the value of deals
- Keep management abreast of developments in major accounts
Qualifications
- Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience
- Experience in a customer facing role, such as customer success, account management, sales or consulting
- Experience in Customer Success in a SaaS business preferred
- SaaS software sales experience preferred
- Ability to communicate effectively in both oral and written form
- Skilled in identifying needs and solutions to problems
- Ability to process information logically
- Skilled in time-management and prioritization to meet close deadlines
- Ability to follow instructions, and proven methods or techniques to client success
- Skilled in active listening, and ability to empathize with clients and their experience to build supportive and trustworthy relationships
- Ability to deliver high-quality presentations
- Skilled in persuading others to change their minds or behavior
- Skilled in bringing others together and negotiating
- Proven ability to work independently and in a team environment
- Ability to learn new technologies quickly
See All 15 Client Success Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Client Success Manager JobsClient Success Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Client Success Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in client success manager jobs across Ohio.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of client-facing account management or customer success experience
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interaction
- Ability to manage multiple client accounts and meet renewal or upsell targets
- Familiarity with SaaS product onboarding and customer lifecycle management processes
Client Success Manager Jobs in Ohio: Frequently Asked Questions
How do you become a client success manager in Ohio?
Client success manager roles in Ohio require no state-issued license or exam, so the path centers on education and experience. Most Ohio employers expect a bachelor's degree in business, communications, marketing, or a related field. From there, candidates typically move through customer support, inside sales, or account coordinator roles before stepping into a client success manager position. Earning a Certified Customer Success Manager credential can strengthen your application with mid-market and enterprise employers in Columbus or Cleveland.
Which companies hire client success managers in Ohio?
Employers hiring client success managers in Ohio right now include 84.51°, Quantum Health, and Cengage, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of insurance, fintech, and healthcare IT headquarters means client success roles here skew toward complex, long-cycle B2B accounts rather than high-volume consumer-facing work.
Which Ohio cities have the most client success manager jobs?
Cincinnati, Dublin, and Cleveland have the most client success manager openings in Ohio. Columbus leads because of its dense cluster of SaaS companies, insurance carriers, and financial services headquarters, while Cleveland and Cincinnati generate consistent demand through their healthcare IT, manufacturing software, and regional banking sectors that all require dedicated account management teams.
Are there remote client success manager jobs in Ohio?
Yes, and more than most fields. About 100% of client success manager openings tied to Ohio are remote or hybrid as of September 2026, reflecting how naturally the role adapts to digital communication tools. The most fully remote openings tend to be in SaaS and cloud-based software companies, where client interaction happens almost entirely through video calls, email, and product dashboards rather than on-site visits.
How can I get hired as a client success manager in Ohio with little or no experience?
The most realistic entry path is moving from a customer support or inside sales role into a junior client success or client onboarding specialist position. Large Ohio employers in Columbus and Cincinnati, particularly in insurance technology and healthcare software, regularly hire associate client success coordinators from their own support queues. Building experience with a CRM platform and earning a Certified Customer Success Manager certificate signals readiness to hiring managers even without a traditional client success title on your resume.
Where can I find and apply to client success manager jobs in Ohio?
You can find and apply to client success manager jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and the rest of the state. Find roles that fit your experience level and specialty, then apply directly to the employer through the listing.
See All 15 Client Success Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Client Success Manager Jobs