Communications Specialist Jobs in North Carolina
Communications Specialist jobs in North Carolina are consistently in demand, with openings concentrated in corporate communications, public affairs, and nonprofit advocacy at every level from coordinator through senior director. The heaviest hiring is in the Research Triangle, Charlotte, and Greensboro, where employers like Duke University, Bank of America, and Wake Forest Baptist Health regularly bring on communications talent. The most sought-after specialties in North Carolina are digital content strategy, media relations, and internal communications for large institutions. Find a role that fits below and apply directly.
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Showing 5 of 26+ Communications Specialist jobs
Job purpose
Furnitureland South, the World’s Largest Furniture Store, is seeking a skilled and proactive Client Communications Specialist to join our Customer Services team. In this role, you will be responsible for managing all client communications related to the status of open cases. You will leverage advanced AI tools to streamline and enhance communication processes, ensuring timely and effective updates to our valued customers. Your role will be critical in maintaining high levels of customer satisfaction through clear, professional, and empathetic communication.
Essential Functions and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Communication Management:
- Serve as the primary point of contact for clients regarding the status of their open cases.
- Provide timely and accurate updates on case progress, resolutions, and any changes in status.
- Collaborate with internal departments necessary to gather appropriate information in order to provide accurate updates to clients on case status.
- Address client inquiries and concerns with professionalism and empathy.
AI Utilization:
- Utilize AI tools and technologies to automate and enhance communication processes.
- Monitor and analyze AI-generated communications to ensure accuracy and relevance.
- Collaborate with IT and AI specialists to optimize the use of AI in client interactions.
Case Status Tracking:
- Regularly review and update case statuses in the customer service management system.
- Ensure that all client interactions and updates are documented accurately and comprehensively in our systems.
- Follow up on pending cases and escalate issues as necessary to ensure timely resolution.
Communication Excellence:
- Draft clear, concise, and customer-friendly messages regarding case updates and resolutions.
- Adapt communication style to suit different client needs and preferences.
- Maintain a high level of professionalism and courtesy in all client interactions.
Feedback and Improvement:
- Collect and analyze client feedback to identify areas for improvement in communication processes.
- Suggest and implement improvements to enhance client communication and satisfaction.
- Participate in ongoing training and development to stay current with communication best practices and AI advancements.
Working conditions
This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
Required Education and Experience
High School Diploma or equivalent.
Preferred Education and Experience
Education: Associate’s or Bachelor’s degree in Business Administration, Communication, or a related field preferred.
Experience: Minimum of 2 years of experience in a customer service or administrative role, preferably in a retail or furniture industry.
Job purpose
Furnitureland South, the World’s Largest Furniture Store, is seeking a skilled and proactive Client Communications Specialist to join our Customer Services team. In this role, you will be responsible for managing all client communications related to the status of open cases. You will leverage advanced AI tools to streamline and enhance communication processes, ensuring timely and effective updates to our valued customers. Your role will be critical in maintaining high levels of customer satisfaction through clear, professional, and empathetic communication.
Essential Functions and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Communication Management:
- Serve as the primary point of contact for clients regarding the status of their open cases.
- Provide timely and accurate updates on case progress, resolutions, and any changes in status.
- Collaborate with internal departments necessary to gather appropriate information in order to provide accurate updates to clients on case status.
- Address client inquiries and concerns with professionalism and empathy.
AI Utilization:
- Utilize AI tools and technologies to automate and enhance communication processes.
- Monitor and analyze AI-generated communications to ensure accuracy and relevance.
- Collaborate with IT and AI specialists to optimize the use of AI in client interactions.
Case Status Tracking:
- Regularly review and update case statuses in the customer service management system.
- Ensure that all client interactions and updates are documented accurately and comprehensively in our systems.
- Follow up on pending cases and escalate issues as necessary to ensure timely resolution.
Communication Excellence:
- Draft clear, concise, and customer-friendly messages regarding case updates and resolutions.
- Adapt communication style to suit different client needs and preferences.
- Maintain a high level of professionalism and courtesy in all client interactions.
Feedback and Improvement:
- Collect and analyze client feedback to identify areas for improvement in communication processes.
- Suggest and implement improvements to enhance client communication and satisfaction.
- Participate in ongoing training and development to stay current with communication best practices and AI advancements.
Working conditions
This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
Required Education and Experience
High School Diploma or equivalent.
Preferred Education and Experience
Education: Associate’s or Bachelor’s degree in Business Administration, Communication, or a related field preferred.
Experience: Minimum of 2 years of experience in a customer service or administrative role, preferably in a retail or furniture industry.
See All 26 Communications Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCommunications Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Communications Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in communications specialist jobs across North Carolina.
- Bachelor's degree in communications, public relations, journalism, or a related field
- Demonstrated experience developing and executing strategic communication plans
- Proficiency with content management systems, email platforms, and social media tools
- Strong writing, editing, and proofreading skills for multiple formats and audiences
- Experience coordinating with media contacts and drafting press materials
- Familiarity with AP Style and ability to adapt messaging across channels and stakeholders
Communications Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a communications specialist in North Carolina?
Communications specialist roles in North Carolina do not require a state-issued license or board registration. Most employers expect a bachelor's degree in communications, public relations, journalism, or marketing. North Carolina's large university systems, major healthcare networks, and corporate headquarters in the Research Triangle and Charlotte tend to prefer candidates who can show a portfolio of writing samples, campaign results, or media placements alongside their degree.
Which companies hire communications specialists in North Carolina?
Employers hiring communications specialists in North Carolina right now include Honeywell, Cone Health, and DPR Construction, based on current listings on Migrate Mate as of November 2026. North Carolina's mix of major university systems, Fortune 500 headquarters, and large nonprofit health systems means demand is distributed across sectors rather than concentrated in a single industry.
Which North Carolina cities have the most communications specialist jobs?
Charlotte, Durham, and Greensboro have the most communications specialist openings in North Carolina. The Research Triangle draws the largest share of postings because of its dense concentration of universities, pharmaceutical companies, and state government agencies, while Charlotte's financial services sector and Greensboro's headquarters-heavy corporate base sustain steady demand outside the Triangle.
Are there remote communications specialist jobs in North Carolina?
Yes, and more than most fields. About 89% of communications specialist openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how much of the role centers on writing, digital publishing, and virtual stakeholder engagement. Content strategy, internal communications, and social media management tend to be the most remote-eligible functions within the discipline.
How can I get hired as a communications specialist in North Carolina with little or no experience?
The most realistic entry path is applying for coordinator or communications assistant roles at North Carolina's large public universities, hospital systems, or state agencies, which regularly onboard early-career candidates. Internships posted through UNC-Chapel Hill, NC State, and Duke often convert to full-time roles. A polished portfolio with writing samples, even from campus publications or volunteer work, gives candidates a measurable edge over a bare resume in this market.
Where can I find and apply to communications specialist jobs in North Carolina?
You can find and apply to communications specialist jobs in North Carolina on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location and apply directly from the listing.
See All 26 Communications Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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