Customer Engineer Jobs at Adobe with Visa Sponsorship
Customer Engineer jobs at Adobe sit at the intersection of technical depth and customer outcomes, helping enterprise clients implement and scale Adobe's Experience Cloud products. Adobe has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa categories from initial hire through long-term status.
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Group Manager, Customer Engineering (Technical Assistance)
Location
San Jose
The Opportunity
Join Adobe as a Group Manager, Customer Engineering (Technical Support) and lead a dedicated team of Support Managers in delivering flawless customer service! This is an outstanding chance to promote operational excellence, cultivate a collaborative and inclusive environment, and represent our Customer Engineering organization on a global scale. We seek a leader with a proven record of inspiring teams, managing complex customer support functions, and excelling in executive communication.
Key Responsibilities
People Leadership & Team Management
- Directly manage Senior Managers and Managers, ensuring accountability for team performance and development
- Foster a positive, inclusive culture that motivates teams to exceed expectations
- Set and monitor quarterly goals; provide continuous mentoring and feedback
- Attract, hire, and retain top talent to build leadership strength within the organization
- Promote Adobe values and leadership principles across the team
Operational Excellence & Performance Management
- Coordinate performance outcomes, including Customer Satisfaction (CSAT), Agent Satisfaction (ASAT), and Average Resolution Days (ARD)
- Evaluate metrics to identify trends and opportunities; initiate corrective actions and improvement strategies
- Plan team structure, prioritization, and headcount to meet business needs
Customer Advocacy & Blocking Issue Management
- Maintain awareness of key blocking issues and at-risk accounts
- Partner with customers during critical blocking issues, demonstrating negotiation skills and executive presence
- Collaborate cross-functionally to resolve issues and protect customer trust
Cross-Functional & Global Partnership
- Represent the Americas Customer Engineering group in international forums
- Partner with global leaders to ensure process consistency and alignment
- Work with Sales, Services, Engineering, and Product Management to improve customer experience
Continuous Improvement & Strategic Initiatives
- Drive operational and process improvements based on feedback and case trends
- Encourage critical thinking and industry guidelines to improve support quality and efficiency
- Lead special initiatives like product launches and operational transformations
Requirements
Experience & Education
- Bachelor’s degree or equivalent experience in the industry required
- 12–15 years in a fast-paced, enterprise-level software or SaaS environment
- 6–8+ years of people management experience, including managing managers
Skills & Proficiencies
- Outstanding communication skills; ability to explain complex technical concepts
- Strong analytical and critical-thinking skills; data-driven approach to decision-making
- Familiarity with SaaS platforms; Adobe Experience Platform and/or AEM experience preferred
- Proven ability to influence and negotiate effectively with customers and internal partners
What Success Looks Like
- A highly engaged leadership team delivering strong quarterly results
- Achievement of CSAT, ASAT, and ARD targets
- Accurate representation of the Americas organization in global forums
- Strong cross-region and cross-functional partnerships with minimal process fragmentation
- Improved customer retention and reduced blocking issue risk through proactive leadership
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $129,500 - $256,450 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $177,100 - $256,450.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Title
Group Manager, Customer Engineering (Technical Assistance)
Location
San Jose
The Opportunity
Join Adobe as a Group Manager, Customer Engineering (Technical Support) and lead a dedicated team of Support Managers in delivering flawless customer service! This is an outstanding chance to promote operational excellence, cultivate a collaborative and inclusive environment, and represent our Customer Engineering organization on a global scale. We seek a leader with a proven record of inspiring teams, managing complex customer support functions, and excelling in executive communication.
Key Responsibilities
People Leadership & Team Management
- Directly manage Senior Managers and Managers, ensuring accountability for team performance and development
- Foster a positive, inclusive culture that motivates teams to exceed expectations
- Set and monitor quarterly goals; provide continuous mentoring and feedback
- Attract, hire, and retain top talent to build leadership strength within the organization
- Promote Adobe values and leadership principles across the team
Operational Excellence & Performance Management
- Coordinate performance outcomes, including Customer Satisfaction (CSAT), Agent Satisfaction (ASAT), and Average Resolution Days (ARD)
- Evaluate metrics to identify trends and opportunities; initiate corrective actions and improvement strategies
- Plan team structure, prioritization, and headcount to meet business needs
Customer Advocacy & Blocking Issue Management
- Maintain awareness of key blocking issues and at-risk accounts
- Partner with customers during critical blocking issues, demonstrating negotiation skills and executive presence
- Collaborate cross-functionally to resolve issues and protect customer trust
Cross-Functional & Global Partnership
- Represent the Americas Customer Engineering group in international forums
- Partner with global leaders to ensure process consistency and alignment
- Work with Sales, Services, Engineering, and Product Management to improve customer experience
Continuous Improvement & Strategic Initiatives
- Drive operational and process improvements based on feedback and case trends
- Encourage critical thinking and industry guidelines to improve support quality and efficiency
- Lead special initiatives like product launches and operational transformations
Requirements
Experience & Education
- Bachelor’s degree or equivalent experience in the industry required
- 12–15 years in a fast-paced, enterprise-level software or SaaS environment
- 6–8+ years of people management experience, including managing managers
Skills & Proficiencies
- Outstanding communication skills; ability to explain complex technical concepts
- Strong analytical and critical-thinking skills; data-driven approach to decision-making
- Familiarity with SaaS platforms; Adobe Experience Platform and/or AEM experience preferred
- Proven ability to influence and negotiate effectively with customers and internal partners
What Success Looks Like
- A highly engaged leadership team delivering strong quarterly results
- Achievement of CSAT, ASAT, and ARD targets
- Accurate representation of the Americas organization in global forums
- Strong cross-region and cross-functional partnerships with minimal process fragmentation
- Improved customer retention and reduced blocking issue risk through proactive leadership
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $129,500 - $256,450 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $177,100 - $256,450.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Tips for Finding Customer Engineer Jobs at Adobe
Align your background with Adobe's technical stack
Adobe Customer Engineer roles typically require hands-on experience with digital experience platforms, APIs, or martech ecosystems. Before applying, position your resume around Adobe Experience Cloud products or comparable enterprise SaaS implementations to signal immediate readiness.
Target open roles tied to enterprise verticals
Adobe's Customer Engineer hiring often clusters around financial services, retail, and media verticals. Filtering job listings by these segments helps you identify postings where your industry experience strengthens your application beyond technical qualifications alone.
Clarify your visa category before the offer stage
Adobe sponsors multiple visa types for this role, so confirming which category applies to your situation early prevents delays. If you're on F-1 OPT, verify your STEM extension eligibility and E-Verify enrollment status before your offer letter is drafted.
Build a portfolio demonstrating pre-sales technical depth
Adobe Customer Engineer interviews typically include technical discovery exercises or solution demonstrations. Documenting past proof-of-concept work, integration projects, or client-facing technical presentations gives interviewers concrete evidence your skills translate directly to the role.
Understand how LCA wage levels affect your offer
DOL Labor Condition Application requirements tie your offer to prevailing wage levels for your work location. If Adobe's offer falls at a lower wage level than expected, you can negotiate using DOL's wage data as a reference point before the LCA is filed.
Use Migrate Mate to track Adobe's active openings
Adobe posts Customer Engineer roles across multiple business units, and openings can close quickly. Use Migrate Mate to filter Adobe's current listings by visa type, so you're applying to roles where sponsorship is already confirmed rather than assumed.
Frequently Asked Questions
Does Adobe sponsor H-1B visas for Customer Engineers?
Yes, Adobe sponsors H-1B visas for Customer Engineer roles. Because H-1B is subject to the annual lottery, timing matters. Adobe typically participates in the H-1B registration window each March, so if you're targeting this path, your application process needs to align with that cycle. Premium processing is available for faster USCIS adjudication once a petition is filed.
Which visa types does Adobe commonly sponsor for Customer Engineer roles?
Adobe sponsors a range of visa categories for Customer Engineers, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, F-1 OPT and CPT for eligible students, J-1 visa, and EB-2 or EB-3 for permanent residence. The right category depends on your nationality, education, and where you are in your career timeline.
What qualifications does Adobe expect for Customer Engineer roles?
Adobe Customer Engineer positions generally require a bachelor's degree in computer science, engineering, or a related technical field, alongside hands-on experience with enterprise software implementations or digital marketing platforms. Familiarity with Adobe Experience Cloud products, APIs, or cloud infrastructure strengthens your candidacy. Client-facing experience in a pre-sales or solutions engineering capacity is frequently expected at mid-to-senior levels.
How do I apply for Customer Engineer jobs at Adobe?
You can find and apply for Customer Engineer roles at Adobe through Migrate Mate, which filters listings by visa sponsorship type so you can confirm Adobe is sponsoring your specific category before you apply. Once you identify a role, tailor your application to highlight enterprise technical experience and any Adobe product familiarity, then prepare for a multi-stage interview process that typically includes technical assessments and solution demonstrations.
How do I plan my timeline if I need H-1B sponsorship for an Adobe Customer Engineer role?
The H-1B lottery registration opens each March for an October 1 start date, so you need an accepted offer before your employer can register you. If you're on F-1 OPT, you can begin work before October 1 under the cap-gap provision while your petition is pending. Starting your Adobe job search at least six months before your current work authorization expires gives you enough runway to navigate the lottery and USCIS processing.