Customer Support Jobs at Husch Blackwell with Visa Sponsorship
Husch Blackwell hires Customer Support professionals to keep its legal operations running smoothly across offices nationwide. The firm has a track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international applicants pursuing client-facing and administrative support roles in a law firm environment.
See All Customer Support at Husch Blackwell JobsOverview
Showing 5 of 43+ Customer Support Jobs at Husch Blackwell jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 43+ Customer Support Jobs at Husch Blackwell
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Husch Blackwell.
Get Access To All JobsINTRODUCTION
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Application Support Engineer position. This position may be filled remotely, or in any of our locations.
ROLE AND RESPONSIBILITIES
The Application Support Engineer will be primarily responsible for the day-to-day technical support of the firm's financial and administrative systems, which includes troubleshooting and issue resolution for internal clients, such as attorneys, paralegals, legal assistants, accounting, HR, recruiting, as well as external clients. Essential functions include:
- Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues.
- Becomes subject matter expert on legal, financial, and administrative databases.
- Schedules and performs systems operations, upgrades, maintenance and modifications.
- Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found.
- Opens tickets and works with vendor support as needed to resolve issues.
- Works with team members to determine automation solutions to repeated issues.
- Maintains a working knowledge of all applications, in-house enhancements, and updates documentation.
- Has a clear understanding of the integrations and dependencies between systems.
- Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users.
- Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications.
- Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications.
- Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.
BASIC QUALIFICATIONS
* Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience.
* Proficiency in MS SQL Server.
* Experience with Elite 3E or Intapp products required.
* Experience working with databases and data warehouses.
* Experience with Azure preferred.
* Working knowledge of accounting and finance preferred.
* Familiarity with law firm operations and legal processes preferred.
* Strong analytical and problem-solving skills.
* Excellent communication, organizational, and interpersonal abilities.
* Ability to define and communicate desired outcomes clearly.
* Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment.
* Effective collaboration with individuals at all organizational levels.
* Ability to work independently with minimal supervision.
* High level of discretion when handling confidential information.
* Customer service orientation with a commitment to high standards.
* Creative, adaptable, and innovative team player.
PREFERRED QUALIFICATIONS
Desired Application Experience
- Elite 3E, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub
- Intapp Time, Open, Integration Builder, Terms, Walls, Billstream
- Big Hand Iridium
- UKG (Ultimate Software/Kronos), UKG People Analytics
- Dell Boomi
- Emburse Chrome River
- Coupa
- Litera CE Manager, PS Ship
- Laurel
- LawPay
- PowerBI, Report Builder
- PowerAutomate
- Sage FAS
- Aderant viGlobal viDesktop, viRecruit, viWorkAllocation, viEval
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability please contact HR.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
- State of California: $86,000 - $175,000
- State of Colorado: $79,000 - $141,000
- State of Illinois: $78,000 - $151,000
- State of Massachusetts: $86,000 - $164,000
- State of Maryland: $83,000 - $126,000
- State of Minnesota: $86,000 - $142,000
- Jersey City, NJ: $93,000 - $169,000
- State of New York: $80,000 - $173,000
- State of Vermont: $85,000 - $163,000
- State of Washington: $83,000 - $158,000
- Washington, D.C.: $111,000 - $163,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please include a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
INTRODUCTION
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Application Support Engineer position. This position may be filled remotely, or in any of our locations.
ROLE AND RESPONSIBILITIES
The Application Support Engineer will be primarily responsible for the day-to-day technical support of the firm's financial and administrative systems, which includes troubleshooting and issue resolution for internal clients, such as attorneys, paralegals, legal assistants, accounting, HR, recruiting, as well as external clients. Essential functions include:
- Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues.
- Becomes subject matter expert on legal, financial, and administrative databases.
- Schedules and performs systems operations, upgrades, maintenance and modifications.
- Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found.
- Opens tickets and works with vendor support as needed to resolve issues.
- Works with team members to determine automation solutions to repeated issues.
- Maintains a working knowledge of all applications, in-house enhancements, and updates documentation.
- Has a clear understanding of the integrations and dependencies between systems.
- Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users.
- Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications.
- Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications.
- Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.
BASIC QUALIFICATIONS
* Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience.
* Proficiency in MS SQL Server.
* Experience with Elite 3E or Intapp products required.
* Experience working with databases and data warehouses.
* Experience with Azure preferred.
* Working knowledge of accounting and finance preferred.
* Familiarity with law firm operations and legal processes preferred.
* Strong analytical and problem-solving skills.
* Excellent communication, organizational, and interpersonal abilities.
* Ability to define and communicate desired outcomes clearly.
* Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment.
* Effective collaboration with individuals at all organizational levels.
* Ability to work independently with minimal supervision.
* High level of discretion when handling confidential information.
* Customer service orientation with a commitment to high standards.
* Creative, adaptable, and innovative team player.
PREFERRED QUALIFICATIONS
Desired Application Experience
- Elite 3E, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub
- Intapp Time, Open, Integration Builder, Terms, Walls, Billstream
- Big Hand Iridium
- UKG (Ultimate Software/Kronos), UKG People Analytics
- Dell Boomi
- Emburse Chrome River
- Coupa
- Litera CE Manager, PS Ship
- Laurel
- LawPay
- PowerBI, Report Builder
- PowerAutomate
- Sage FAS
- Aderant viGlobal viDesktop, viRecruit, viWorkAllocation, viEval
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability please contact HR.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
- State of California: $86,000 - $175,000
- State of Colorado: $79,000 - $141,000
- State of Illinois: $78,000 - $151,000
- State of Massachusetts: $86,000 - $164,000
- State of Maryland: $83,000 - $126,000
- State of Minnesota: $86,000 - $142,000
- Jersey City, NJ: $93,000 - $169,000
- State of New York: $80,000 - $173,000
- State of Vermont: $85,000 - $163,000
- State of Washington: $83,000 - $158,000
- Washington, D.C.: $111,000 - $163,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please include a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
See all 43+ Customer Support at Husch Blackwell jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Husch Blackwell roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Husch Blackwell Jobs
Frame Your Experience Around Legal Client Service
Law firms evaluate Customer Support candidates on their ability to handle sensitive client communications and confidentiality requirements. Tailor your resume to highlight any experience with legal intake, billing inquiries, or regulated industry client interactions before you apply.
Confirm Your OPT Start Date Aligns With Hiring Cycles
Husch Blackwell's Customer Support roles open throughout the year, but onboarding timelines matter for F-1 OPT holders. Verify your OPT authorization start date with your DSO before accepting an offer so your work authorization is active on day one.
Target Office Locations With Active Support Openings
Husch Blackwell operates across more than 20 offices. Customer Support hiring is not uniform firm-wide, so filtering openings by specific office location helps you focus on the markets where the firm is actively building out its support teams.
Browse Verified Sponsoring Employers on Migrate Mate
Identifying firms that have actually sponsored Customer Support roles in the legal sector takes research. Use Migrate Mate to filter law firm employers by visa type and role function so you're targeting companies with a documented history, not just a stated policy.
Ask About H-1B Filing Timelines During the Offer Stage
H-1B cap-subject filings open in April for an October 1 start date. If you receive an offer before April, clarify with Husch Blackwell's HR team whether they file under cap-subject or cap-exempt status and how they handle the gap between offer and work authorization.
Prepare Your TN Documentation Before Your First Interview
Canadian and Mexican nationals can pursue TN status for certain professional roles, but Customer Support positions must meet the qualifying occupation criteria defined by USCIS. Confirm the specific job duties align with a recognized TN category and have your credential documentation ready before the process starts.
Customer Support at Husch Blackwell jobs are hiring across the US. Find yours.
Find Customer Support at Husch Blackwell JobsFrequently Asked Questions
Does Husch Blackwell sponsor H-1B visas for Customer Supports?
Yes, Husch Blackwell has sponsored H-1B visas for roles within its operations, including support functions. Customer Support candidates should confirm sponsorship availability for the specific role during the interview process, as sponsorship decisions can depend on the position level, office location, and the candidate's current immigration status.
How do I apply for Customer Support jobs at Husch Blackwell?
Applications go through Husch Blackwell's careers portal on its official website. Search by job category or office location to find active Customer Support openings. You can also use Migrate Mate to browse verified Customer Support positions at Husch Blackwell and filter specifically for roles where visa sponsorship has been confirmed, which saves significant research time.
Which visa types are commonly used for Customer Support roles at Husch Blackwell?
Husch Blackwell has worked with several visa categories for its workforce, including H-1B, F-1 OPT, F-1 CPT, TN, and J-1. For Customer Support roles specifically, F-1 OPT is a common entry point for recent graduates, while H-1B sponsorship becomes the typical long-term path. TN is an option for Canadian and Mexican nationals in qualifying occupations.
What qualifications does Husch Blackwell expect for Customer Support roles?
Husch Blackwell generally looks for candidates with strong written and verbal communication skills, experience handling client or stakeholder inquiries in a professional environment, and familiarity with case management or ticketing systems. Prior exposure to a legal, compliance, or regulated industry setting is a meaningful differentiator, as law firm support roles require a high degree of discretion and accuracy.
How do I manage the timeline between a job offer and starting work with visa sponsorship?
Timeline management depends heavily on your current status. F-1 OPT holders can begin work once their EAD is active, with no waiting period tied to USCIS petitions. H-1B cap-subject cases require filing in April with an October 1 start, so offers made earlier in the year involve a waiting period. Discuss the gap explicitly with Husch Blackwell's HR team during negotiations to align expectations.
See which Customer Support at Husch Blackwell employers are hiring and sponsoring visas right now.
Search Customer Support at Husch Blackwell Jobs