Customer Service Management Jobs at Husch Blackwell with Visa Sponsorship
Customer Service Management jobs at Husch Blackwell support the firm's legal operations across multiple offices. The firm has a history of sponsoring work visas for qualified candidates in this function, making it a realistic target if you're on an H-1B visa, F-1 OPT, or TN visa status.
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Get Access To All JobsINTRODUCTION
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Knowledge Management & Innovation Attorney position. This position may be filled remotely, or in any of our locations.
ROLE AND RESPONSIBILITIES
The Knowledge Management & Innovation (KMI) Attorney drives business transformation and operational efficiency by developing and implementing innovative solutions that align with the firm’s strategic objectives. This role focuses on optimizing client service delivery, streamlining business processes, and fostering the adoption of technology across the Intellectual Property Practice Service Center (PSC). The KMI Attorney acts as a key liaison between the PSC, the Knowledge Management (KM) team, and firm leadership to identify and address complex business challenges, facilitate cross-functional collaboration, and deliver impactful legal technology solutions. Essential job functions include:
Leadership & Collaboration
- Serve as the primary KM and Innovation liaison to the Intellectual Property PSC.
- Lead and advise the PSC in identifying opportunities for technology-driven improvements and process optimization.
- Act as a subject matter expert, fostering collaboration between KM, IT, and practice teams to evaluate and implement innovative solutions, including AI tools.
Technology & Innovation
- Identify, assess, and pilot new and existing legal technology tools based on PSC needs.
- Prototype and demonstrate technology solutions, including AI and document automation platforms.
- Capture and relay user feedback to enhance KM solutions and drive continuous improvement.
Change Management & Adoption
- Champion technology adoption and positive organizational change, ensuring successful project delivery.
- Support pilots, beta tests, and business development initiatives to promote the firm’s KM program and innovative practices.
- Develop and deliver training, workshops, and support materials to drive user engagement and adoption.
Project Management & Strategic Planning
- Vet, plan, and execute KM and innovation projects, ensuring alignment with firm goals and ROI.
- Document, track, and report on project progress in collaboration with the KM Project Management Team.
- Monitor legal technology trends and participate in relevant firm and industry events.
Document Automation & Prototyping
- Develop and refine document automation prototypes, ensuring integration with databases and user-friendly interfaces.
- Implement customization features and feedback mechanisms for continuous tool improvement.
- Conduct live demonstrations, pilot programs, and share success stories to illustrate value and drive adoption of KM developed tools, AI tools, and other legal technology collaborations.
BASIC QUALIFICATIONS
- J.D. and a 4-year degree in a relevant field required.
- Minimum 5 years’ experience as a practicing attorney or in KM/innovation within professional services.
- Proven experience with legal technology, project management, and business planning.
- Demonstrated ability to work on cross-functional teams and drive organizational change.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and communicate complex concepts to non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a proactive and innovative mindset.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. Please reach out to our HR team to request an accommodation.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
- State of California: $151,000 - $308,000
- State of Colorado: $139,000 - $248,000
- State of Illinois: $136,000 - $265,000
- State of Maryland: $146,000 - $222,000
- State of Massachusetts: $151,000 - $289,000
- State of Minnesota: $151,000 - $250,000
- Jersey City, NJ: $164,000 - $297,000
- State of New York: $141,000 - $304,000
- State of Vermont: $149,000 - $286,000
- State of Washington: $146,000 - $278,000
- Washington, D.C.: $195,000 - $286,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please include a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
INTRODUCTION
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Knowledge Management & Innovation Attorney position. This position may be filled remotely, or in any of our locations.
ROLE AND RESPONSIBILITIES
The Knowledge Management & Innovation (KMI) Attorney drives business transformation and operational efficiency by developing and implementing innovative solutions that align with the firm’s strategic objectives. This role focuses on optimizing client service delivery, streamlining business processes, and fostering the adoption of technology across the Intellectual Property Practice Service Center (PSC). The KMI Attorney acts as a key liaison between the PSC, the Knowledge Management (KM) team, and firm leadership to identify and address complex business challenges, facilitate cross-functional collaboration, and deliver impactful legal technology solutions. Essential job functions include:
Leadership & Collaboration
- Serve as the primary KM and Innovation liaison to the Intellectual Property PSC.
- Lead and advise the PSC in identifying opportunities for technology-driven improvements and process optimization.
- Act as a subject matter expert, fostering collaboration between KM, IT, and practice teams to evaluate and implement innovative solutions, including AI tools.
Technology & Innovation
- Identify, assess, and pilot new and existing legal technology tools based on PSC needs.
- Prototype and demonstrate technology solutions, including AI and document automation platforms.
- Capture and relay user feedback to enhance KM solutions and drive continuous improvement.
Change Management & Adoption
- Champion technology adoption and positive organizational change, ensuring successful project delivery.
- Support pilots, beta tests, and business development initiatives to promote the firm’s KM program and innovative practices.
- Develop and deliver training, workshops, and support materials to drive user engagement and adoption.
Project Management & Strategic Planning
- Vet, plan, and execute KM and innovation projects, ensuring alignment with firm goals and ROI.
- Document, track, and report on project progress in collaboration with the KM Project Management Team.
- Monitor legal technology trends and participate in relevant firm and industry events.
Document Automation & Prototyping
- Develop and refine document automation prototypes, ensuring integration with databases and user-friendly interfaces.
- Implement customization features and feedback mechanisms for continuous tool improvement.
- Conduct live demonstrations, pilot programs, and share success stories to illustrate value and drive adoption of KM developed tools, AI tools, and other legal technology collaborations.
BASIC QUALIFICATIONS
- J.D. and a 4-year degree in a relevant field required.
- Minimum 5 years’ experience as a practicing attorney or in KM/innovation within professional services.
- Proven experience with legal technology, project management, and business planning.
- Demonstrated ability to work on cross-functional teams and drive organizational change.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and communicate complex concepts to non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a proactive and innovative mindset.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. Please reach out to our HR team to request an accommodation.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
- State of California: $151,000 - $308,000
- State of Colorado: $139,000 - $248,000
- State of Illinois: $136,000 - $265,000
- State of Maryland: $146,000 - $222,000
- State of Massachusetts: $151,000 - $289,000
- State of Minnesota: $151,000 - $250,000
- Jersey City, NJ: $164,000 - $297,000
- State of New York: $141,000 - $304,000
- State of Vermont: $149,000 - $286,000
- State of Washington: $146,000 - $278,000
- Washington, D.C.: $195,000 - $286,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please include a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
See all Customer Service Management Jobs at Husch Blackwell
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Husch Blackwell.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Husch Blackwell
Frame your credentials for legal operations
Law firms evaluate Customer Service Management candidates differently than corporate employers. Highlight experience managing client-facing workflows, intake processes, or case support functions. Husch Blackwell's operational scale means familiarity with multi-office coordination will strengthen your application significantly.
Confirm sponsorship willingness before applying
Husch Blackwell sponsors select visa categories for this role, but not every open position is approved for sponsorship. Ask your recruiter directly which requisitions are sponsorship-eligible before investing time in the interview process.
Time your OPT application window carefully
If you're on F-1 OPT, USCIS requires your employment start date to align with your authorized work period. Apply to Husch Blackwell's Customer Service Management roles at least 90 days before your OPT expiration to allow time for onboarding and potential Cap-Gap coverage.
Understand TN eligibility for this function
TN status applies to specific USMCA-listed occupations. Management roles at law firms can qualify under categories like Management Consultant, but the job duties must align precisely with DOL's occupational definitions. Confirm your job description reflects qualifying language before your offer letter is finalized.
Find open roles using Migrate Mate
Husch Blackwell posts Customer Service Management openings across multiple locations. Use Migrate Mate to filter active positions by visa sponsorship type so you're only targeting roles where your status is already supported by the firm.
Get your H-1B petition timing right
H-1B cap-subject petitions can only be filed once per fiscal year, with USCIS registration opening in March. If Husch Blackwell extends an offer, confirm whether you're already cap-exempt from a previous petition before assuming you need to enter the lottery again.
Frequently Asked Questions
Does Husch Blackwell sponsor H-1B visas for Customer Service Managements?
Yes, Husch Blackwell has sponsored H-1B visas for roles in this function. Sponsorship availability varies by position and office, so you should confirm with your recruiter whether the specific role you're targeting is approved for H-1B sponsorship before progressing through interviews. Having a clear conversation early saves significant time for both parties.
How do I apply for Customer Service Management jobs at Husch Blackwell?
Applications go through Husch Blackwell's careers portal on their website. You can also find their active Customer Service Management openings filtered by visa sponsorship type on Migrate Mate, which lets you identify sponsorship-eligible roles before applying. Tailor your resume to legal services operations, emphasizing client service workflows and cross-functional team coordination relevant to a law firm environment.
Which visa types are commonly used for Customer Service Management roles at Husch Blackwell?
Husch Blackwell has sponsored H-1B, F-1 OPT, F-1 CPT, TN, and J-1 visas for candidates in this function. H-1B and F-1 OPT are the most common pathways for full-time hires. TN is an option for Canadian and Mexican nationals whose role duties map to a USMCA-listed occupation. J-1 is typically used for internship or training program placements.
What qualifications does Husch Blackwell expect for Customer Service Management roles?
Candidates typically need a bachelor's degree in business, communications, or a related field, along with demonstrated experience managing service operations or client-facing teams. Law firm experience is a strong differentiator. Husch Blackwell's multi-office structure means experience coordinating across locations or time zones is particularly relevant for management-level candidates.
How long does the sponsorship and hiring process take at Husch Blackwell?
From offer acceptance to USCIS filing, H-1B sponsorship at a firm like Husch Blackwell typically takes four to eight weeks for petition preparation, with standard USCIS processing adding another three to six months. Premium processing can reduce the USCIS review window to 15 business days. If you're on F-1 OPT, your employment can begin sooner since no petition filing is required upfront.