Technical Solutions Architect Jobs at LangChain with Visa Sponsorship
Technical Solutions Architect jobs at LangChain sit at the intersection of AI infrastructure and enterprise client success, requiring deep hands-on experience with LLM frameworks and production deployments. LangChain has a track record of sponsoring work visas for engineering-adjacent roles, making it a realistic target for H-1B visa and E-3 visa holders.
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Get Access To All JobsAbout us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, LangChain, LangGraph, LangSmith, and Fleet are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
About the role
We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms.
Key Responsibilities
- Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
- Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
- Partner with Deployed Engineering to support critical enterprise customers.
- Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
- Lead post-mortems for critical incidents and feed learnings back into product and documentation.
- Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
- Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
- Mentor and coach other support engineers.
How to be successful in this role
- 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python. Bonus if you have TypeScript experience.
- Hands-on knowledge of Kubernetes and Docker.
- Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
- Experience supporting enterprise customers and collaborating with engineering on complex escalations.
- A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
- High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Location: Remote
Compensation
- Annual salary range: $130,000 - $195,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
About us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, LangChain, LangGraph, LangSmith, and Fleet are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
About the role
We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms.
Key Responsibilities
- Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
- Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
- Partner with Deployed Engineering to support critical enterprise customers.
- Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
- Lead post-mortems for critical incidents and feed learnings back into product and documentation.
- Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
- Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
- Mentor and coach other support engineers.
How to be successful in this role
- 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python. Bonus if you have TypeScript experience.
- Hands-on knowledge of Kubernetes and Docker.
- Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
- Experience supporting enterprise customers and collaborating with engineering on complex escalations.
- A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
- High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Location: Remote
Compensation
- Annual salary range: $130,000 - $195,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
See all Technical Solutions Architect Jobs at LangChain
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Solutions Architect Jobs at LangChain.
Get Access To All JobsTips for Finding Technical Solutions Architect Jobs at LangChain
Frame Your LLM Experience in Production Terms
LangChain prioritizes architects who've deployed LLM-powered applications at scale, not just built demos. Document specific production systems you've owned, the orchestration frameworks you used, and the business outcomes delivered. This differentiates you from candidates with only theoretical AI exposure.
Target Roles Aligned with Your Visa Timeline
If your OPT or H-1B status has fewer than six months remaining, flag this early with LangChain's recruiting team. Companies sponsoring Technical Solutions Architects typically need lead time to file an LCA with DOL and prepare the H-1B petition before your current status expires.
Use Migrate Mate to Surface Verified Sponsorship Openings
Browsing general job boards won't tell you which Technical Solutions Architect postings at LangChain actively support visa sponsorship. Use Migrate Mate to filter specifically for LangChain roles verified for H-1B and E-3 sponsorship, saving time and avoiding dead-end applications.
Prepare a Portfolio of Enterprise Client Architectures
LangChain's solutions architect interviews typically involve whiteboarding real-world integrations with tools like LangSmith, vector databases, and RAG pipelines. Bring documented examples of enterprise architectures you've designed, including tradeoffs you navigated and how you communicated them to non-technical stakeholders.
Confirm E-3 Eligibility Before Accepting an Offer
Australian citizens applying for an E-3 visa need a certified LCA from the employer before their consular appointment. Confirm that LangChain's HR team is familiar with the E-3 LCA process through DOL, since it differs from the H-1B timeline and doesn't require a lottery registration.
Request Written Sponsorship Confirmation Before Resigning
Before leaving a current role, get written confirmation from LangChain that the offer includes visa sponsorship and that they'll begin the filing process on your start date. Verbal assurances aren't enough when your status depends on employer action within the 60-day grace period.
Frequently Asked Questions
Does LangChain sponsor H-1B visas for Technical Solutions Architects?
Yes, LangChain has sponsored H-1B visas for Technical Solutions Architects. The role typically qualifies as a specialty occupation under USCIS criteria, given the requirement for a bachelor's degree or higher in computer science, engineering, or a closely related field. Because H-1B sponsorship depends on the lottery, it's worth confirming the filing timeline with LangChain's recruiting team before accepting an offer.
How do I apply for Technical Solutions Architect jobs at LangChain?
You can find and apply for Technical Solutions Architect roles at LangChain through their careers page or through Migrate Mate, which lists LangChain openings verified for visa sponsorship. When applying, tailor your materials to show hands-on experience with LangChain's core products, including LangSmith and LangGraph, as well as enterprise deployment experience with LLM-based systems.
Which visa types does LangChain sponsor for Technical Solutions Architects?
LangChain sponsors both H-1B and E-3 visas for Technical Solutions Architects. The H-1B is available to all eligible nationalities but requires annual lottery selection by USCIS. The E-3 is available exclusively to Australian citizens, has a separate annual allocation that has historically gone unfilled, and can be filed directly with a DOL-certified LCA without lottery participation.
What qualifications does LangChain expect for Technical Solutions Architect candidates?
LangChain expects Technical Solutions Architects to have a background in software engineering or a closely related technical discipline, with direct experience building or deploying LLM-based applications in production environments. Familiarity with LangChain's own tooling, vector store integrations, and RAG pipeline design is a strong advantage. Enterprise client-facing experience and the ability to architect solutions across complex technical stacks are typically required.
How do I time my application if I need sponsorship before my current status expires?
Start your application process at least three to four months before your current visa status expires. LangChain needs time to file a Labor Condition Application with DOL and prepare the petition before USCIS can process it. For H-1B transfers, you can begin working for LangChain once USCIS receives the petition, but plan around filing windows to avoid any gap in work authorization.