Customer Engineer Jobs in Wisconsin
Customer Engineer jobs in Wisconsin concentrate in enterprise technology, industrial automation, and manufacturing systems support, with demand at every level from field technician to senior solutions engineer. Milwaukee, Madison, and Green Bay are the primary hiring metros, anchored by employers like Rockwell Automation, Fiserv, and Johnson Controls, which maintain significant Wisconsin operations and consistently recruit customer engineers. Cloud infrastructure, industrial IoT, and enterprise software integration are the specialties drawing the most consistent interest from Wisconsin hiring teams. See the openings below and apply to the ones that match your experience.
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Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.
Location: Onsite - William S. Middleton Memorial Veterans Hospital (Madison, WI)
Shift: Monday - Friday, 8:00am - 4:30pm CST
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
- Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
- The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
- Utilize debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
- Stand and move throughout the work area for prolonged periods.
- Active listening: Understand customer needs and concerns fully before responding.
- Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.
- Empathy: Show understanding and patience with frustrated or non-technical customers.
- Relationship building: Develop trust and rapport with customers and colleagues.
- Professional demeanor: Represent the company with courtesy and confidence in all interactions.
- Proactive attitude: Anticipate customer needs before they escalate into issues.
- Continuous improvement: Seek feedback to improve both personal performance and customer experience.
- Ownership: Take responsibility for resolving issues from start to finish.
- A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.
- Overtime is not authorized for any work to include this surge capacity.
- For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
- 2+ years of experience in IT Technical Support, Help Desk or System Administration.
- Candidates must be able to meet the physical requirements of the role as listed in the job description.
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge on a number of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- US Citizen or Lawful Permanent Resident (Green Card)
- Willing and able to get a Public Trust Suitability clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
- Yearly Flu Vaccination
- Tuberculosis testing with a negative result
- Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
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Commitment Equal Opportunity Employment & VEVRAA
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See All 9 Customer Engineer Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Engineer Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Manufacturing
- Distribution & Wholesale
What Wisconsin Employers Look For
The qualifications that appear most often in customer engineer jobs across Wisconsin.
- Bachelor's degree in electrical engineering, computer science, or a related technical field
- Hands-on experience installing, configuring, or troubleshooting enterprise hardware or software systems
- Strong customer-facing communication skills for onboarding, training, and escalation support
- Proficiency with CRM platforms, ticketing systems, and remote diagnostic tools
- Ability to travel to customer sites across Wisconsin and surrounding Midwest regions
- Experience with industrial automation, networking, or cloud-based solutions preferred
Customer Engineer Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer engineer in Wisconsin?
Most Wisconsin employers expect a bachelor's degree in electrical engineering, computer science, mechanical engineering, or a closely related technical discipline. Customer engineering does not require a state-issued license in Wisconsin, so hiring is credential-driven rather than board-regulated. Candidates who supplement their degree with vendor certifications from companies like Cisco, Microsoft, or Rockwell gain a measurable edge. Building hands-on lab experience through internships at Wisconsin manufacturing or tech firms accelerates entry into the role.
Which companies hire customer engineers in Wisconsin?
Employers hiring customer engineers in Wisconsin right now include PPG, WEG, and Coesia, based on current listings on Migrate Mate as of November 2026. Wisconsin's concentration of industrial automation, financial technology, and HVAC and controls manufacturers means customer engineer roles appear across both legacy manufacturers and high-growth software companies headquartered in the state.
Which Wisconsin cities have the most customer engineer jobs?
Green Bay, Wausau, and Madison account for the largest share of customer engineer openings in Wisconsin. Milwaukee leads because of its dense cluster of enterprise technology, manufacturing automation, and financial services employers, while Madison benefits from a strong university-connected tech sector and state government IT operations, and Green Bay draws openings from industrial and packaging industry accounts in the Fox Valley corridor.
Are there remote customer engineer jobs in Wisconsin?
Yes, but they are less common than in purely desk-based tech roles because customer engineers frequently support hardware installations and on-site troubleshooting. About 25% of customer engineer openings tied to Wisconsin are remote or hybrid as of November 2026, reflecting a meaningful but selective slice of the market. The parts of the role most likely to go remote are software configuration, training delivery, and tier-two support that does not require a physical site visit.
How can I get hired as a customer engineer in Wisconsin with little or no experience?
The most realistic entry path is a field service technician or technical support associate role at a Wisconsin manufacturer or managed services provider, then moving laterally once you have documented customer interaction experience. Rockwell Automation and Johnson Controls run new-graduate rotational and associate programs from their Milwaukee-area operations that place candidates directly into customer-facing technical tracks. Earning a vendor certification in networking or a dominant platform like Salesforce or SAP while still in school signals readiness and often bypasses the experience gap at mid-size Wisconsin technology firms.
Where can I find and apply to customer engineer jobs in Wisconsin?
You can find and apply to customer engineer jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings across Milwaukee, Madison, Green Bay, and surrounding areas. Search the listings, find the roles that fit your background and target industry, and apply directly to the ones that match.
See All 9 Customer Engineer Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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