Customer Experience Specialist Jobs in Oregon
Customer Experience Specialist jobs in Oregon are consistently active, with strong demand concentrated in e-commerce, technology, financial services, and healthcare sectors at levels from entry-level support roles to senior CX program managers. Portland, Beaverton, and Eugene are the primary hiring hubs, anchored by employers such as Nike, Daimler Trucks North America, and PacificSource Health Plans. The most in-demand specialties include customer journey mapping, voice-of-customer analytics, and omnichannel support operations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Customer Experience Specialist jobs
Position Overview
The Customer Experience Specialist I provides assistance to members regarding the Company’s products and services by following established procedures or referring calls to the appropriate staff. This position is the first of four tiers in the Customer Experience Department.
The Customer Experience Specialist I position performs individual tasks in accordance with specific instructions, rules and procedures and exercises judgment within the constraints of accepted principles and practices.
What you can expect from Pioneer:
Individually and as a company, our employees take pride in working hard for the people whom we have the honor and privilege to serve. We are proud to play a role in helping make each of our communities a better place to live and work.
We love what we do and will provide you with support, every step of your career. Pioneer offers an insurance package which provides employer-paid health coverage for the family and a generous retirement program. Taking care of you is important to us!
Since our founding over 75 years ago, Pioneer Connect has been overcoming barriers and thinking creatively to bring our customers the best possible services at an affordable price.
If this is of interest to you, read on for the full job description!
Essential Duties and Responsibilities
Customer Service-90%
- Learns and becomes familiar with Company products, services, and systems. Responsible for staying up to date on information and product updates.
- Under direction, provides members with assistance with their product and service questions by following established procedures.
- Under direction, assists members with general billing questions and accurately processes payments, including cash and point-of-sale.
- Under direction, resolves product or service problems by clarifying the member’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. Escalates the problem to the Customer Experience Manager or other representatives as needed.
- Responsible for establishing and maintaining positive relationships using a warm tone with members through various methods, including email, chat, phone and in-person.
- Under direction, initiates follow-up calls and member inquiries to ensure expectations have been met.
- Answers incoming telephone calls and directs calls to the appropriate party.
- Under direction, initiates, and closes service orders to provide members with services in a timely manner. Ensures information is accurate and complete. May work closely with personnel from other departments to accomplish completion of work orders.
- Responsible for accurately using various systems and programs to perform customer service duties, such as, billing software, online chat and other company wide programs.
Administration- 10%
- Corresponds with members regarding account changes.
- Performs company mail functions as needed.
Other Duties and Responsibilities
- Knows, understands, and stays up to date with the Company’s products and services in order to assist customers with questions on how to use, and encourages adoption, of products and services.
- Actively participates in the performance management process which includes goal setting and identifying opportunities to learn, develop and/or improve skills.
- Proactively follows through on meeting performance objectives and expectations.
Required Knowledge, Skills and Abilities
- Requires a high school diploma or GED.
- Requires computer and data entry skills.
- Must have the ability to maintain good working relations with other departments and outside agencies.
- Must have the ability to learn time management and organizational skills and the ability to multi-task with frequent interruptions.
- Possess communication, teamwork, problem-solving, and interpersonal skills.
- Must demonstrate initiative and attention to detail and possess the ability to analyze facts and make recommendations.
- Requires the ability to work overtime on occasion.
Preferred Qualifications
- 2+ years of previous customer service experience.
- Knowledge of MS Office 365.
- Call center and/or office work experience
- Experience operation multi-line phone system
- Ability to multitask
- Attention to detail
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to operate a phone and keyboard; reach with hands and arms; and talk and hear. The employee is required to stand, walk, and bend.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Lifting
- Carrying
- Pulling
- Pushing
- Reaching
- Keying/typing
Lifting and frequency required by the job:
- Less than 1 lb. – more than 70%
- Between 1 & 5 lbs. – less than 15%
- Between 5 & 25 lbs. - less than 15%
- Between 25 & 60 lbs. - less than 15%
- More than 60 lbs. - less than 15%
Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job is typically performed indoors under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
Attendance
Regular and reliable attendance is required.
Background
Must be able to successfully pass criminal history check, MVR, and drug testing
Safety
This position requires the ability to support a safe work environment by performing duties in accordance with acceptable, safe work procedures. This includes but is not limited to: reporting all incidents and accidents to your supervisor immediately but no later than within 24 hours; maintaining the work area in a safe and healthful condition; reporting, and whenever possible correcting, unsafe working conditions; operating vehicles while in the course of employment in a safe and lawful manner; and providing assistance to reduce or eliminate workplace hazards.
Pioneer Connect is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Work Location: In person
Position Overview
The Customer Experience Specialist I provides assistance to members regarding the Company’s products and services by following established procedures or referring calls to the appropriate staff. This position is the first of four tiers in the Customer Experience Department.
The Customer Experience Specialist I position performs individual tasks in accordance with specific instructions, rules and procedures and exercises judgment within the constraints of accepted principles and practices.
What you can expect from Pioneer:
Individually and as a company, our employees take pride in working hard for the people whom we have the honor and privilege to serve. We are proud to play a role in helping make each of our communities a better place to live and work.
We love what we do and will provide you with support, every step of your career. Pioneer offers an insurance package which provides employer-paid health coverage for the family and a generous retirement program. Taking care of you is important to us!
Since our founding over 75 years ago, Pioneer Connect has been overcoming barriers and thinking creatively to bring our customers the best possible services at an affordable price.
If this is of interest to you, read on for the full job description!
Essential Duties and Responsibilities
Customer Service-90%
- Learns and becomes familiar with Company products, services, and systems. Responsible for staying up to date on information and product updates.
- Under direction, provides members with assistance with their product and service questions by following established procedures.
- Under direction, assists members with general billing questions and accurately processes payments, including cash and point-of-sale.
- Under direction, resolves product or service problems by clarifying the member’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. Escalates the problem to the Customer Experience Manager or other representatives as needed.
- Responsible for establishing and maintaining positive relationships using a warm tone with members through various methods, including email, chat, phone and in-person.
- Under direction, initiates follow-up calls and member inquiries to ensure expectations have been met.
- Answers incoming telephone calls and directs calls to the appropriate party.
- Under direction, initiates, and closes service orders to provide members with services in a timely manner. Ensures information is accurate and complete. May work closely with personnel from other departments to accomplish completion of work orders.
- Responsible for accurately using various systems and programs to perform customer service duties, such as, billing software, online chat and other company wide programs.
Administration- 10%
- Corresponds with members regarding account changes.
- Performs company mail functions as needed.
Other Duties and Responsibilities
- Knows, understands, and stays up to date with the Company’s products and services in order to assist customers with questions on how to use, and encourages adoption, of products and services.
- Actively participates in the performance management process which includes goal setting and identifying opportunities to learn, develop and/or improve skills.
- Proactively follows through on meeting performance objectives and expectations.
Required Knowledge, Skills and Abilities
- Requires a high school diploma or GED.
- Requires computer and data entry skills.
- Must have the ability to maintain good working relations with other departments and outside agencies.
- Must have the ability to learn time management and organizational skills and the ability to multi-task with frequent interruptions.
- Possess communication, teamwork, problem-solving, and interpersonal skills.
- Must demonstrate initiative and attention to detail and possess the ability to analyze facts and make recommendations.
- Requires the ability to work overtime on occasion.
Preferred Qualifications
- 2+ years of previous customer service experience.
- Knowledge of MS Office 365.
- Call center and/or office work experience
- Experience operation multi-line phone system
- Ability to multitask
- Attention to detail
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to operate a phone and keyboard; reach with hands and arms; and talk and hear. The employee is required to stand, walk, and bend.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Lifting
- Carrying
- Pulling
- Pushing
- Reaching
- Keying/typing
Lifting and frequency required by the job:
- Less than 1 lb. – more than 70%
- Between 1 & 5 lbs. – less than 15%
- Between 5 & 25 lbs. - less than 15%
- Between 25 & 60 lbs. - less than 15%
- More than 60 lbs. - less than 15%
Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job is typically performed indoors under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
Attendance
Regular and reliable attendance is required.
Background
Must be able to successfully pass criminal history check, MVR, and drug testing
Safety
This position requires the ability to support a safe work environment by performing duties in accordance with acceptable, safe work procedures. This includes but is not limited to: reporting all incidents and accidents to your supervisor immediately but no later than within 24 hours; maintaining the work area in a safe and healthful condition; reporting, and whenever possible correcting, unsafe working conditions; operating vehicles while in the course of employment in a safe and lawful manner; and providing assistance to reduce or eliminate workplace hazards.
Pioneer Connect is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Work Location: In person
See All 6 Customer Experience Specialist Jobs in Oregon
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Find JobsCustomer Experience Specialist Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
What Oregon Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Oregon.
- Two or more years of customer-facing experience in a service or support environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Demonstrated ability to analyze customer feedback and translate insights into process improvements
- Strong written and verbal communication skills for multichannel customer interactions
- Experience collaborating cross-functionally with product, marketing, or operations teams
- Familiarity with Oregon consumer protection standards and data privacy best practices
Customer Experience Specialist Jobs in Oregon: Frequently Asked Questions
How do you become a customer experience specialist in Oregon?
Most customer experience specialist roles in Oregon require a bachelor's degree in business, communications, marketing, or a related field, though some employers accept an associate degree paired with substantial customer-facing experience. Oregon does not require a state-issued license for this role. Employers in Portland's tech and e-commerce sectors often prioritize candidates who can demonstrate CRM proficiency, data analysis skills, and a portfolio of measurable service improvements alongside their formal education.
Which companies hire customer experience specialists in Oregon?
Employers hiring customer experience specialists in Oregon right now include Tesla, Prologis, and Capital Pawn, based on current listings on Migrate Mate as of August 2026. Oregon's concentration of technology firms, health insurance carriers, and consumer goods companies headquartered in the Portland metro means demand for CX talent remains broad across industries.
Which Oregon cities have the most customer experience specialist jobs?
Portland, Bend, and Eugene have the most customer experience specialist openings in Oregon. Portland dominates due to its dense cluster of technology companies, financial services firms, and regional headquarters, while Beaverton and Hillsboro benefit from Nike's global campus and a growing semiconductor and software corridor that generates steady CX demand.
Are there remote customer experience specialist jobs in Oregon?
Yes, and more than most fields, since customer experience work is largely desk-based, digital, and easily performed off-site. About 25% of customer experience specialist openings tied to Oregon are remote or hybrid as of August 2026, reflecting how broadly companies have adopted distributed service teams. Roles focused on digital channel management, voice-of-customer analysis, and CRM administration are the most consistently offered on a fully remote basis.
How can I get hired as a customer experience specialist in Oregon with little or no experience?
The most realistic entry path is moving from a frontline customer service or support representative role, which Oregon employers in retail, healthcare, and financial services hire for in volume. Companies such as PacificSource Health Plans and Oregon-based credit unions regularly bring on customer service associates who advance into CX specialist positions after demonstrating analytical and process-improvement contributions. Completing a Google Career Certificate in project management or data analytics, or earning a Salesforce administrator credential, gives candidates a concrete edge when applying without a full CX background.
Where can I find and apply to customer experience specialist jobs in Oregon?
You can find and apply to customer experience specialist jobs in Oregon on Migrate Mate, which lists current Oregon openings. Search the available roles, identify the ones that match your background and target industry, and apply directly to each position that fits.
See All 6 Customer Experience Specialist Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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