Customer Service Representative Jobs in Mississippi
Customer Service Representative jobs in Mississippi are concentrated in retail banking, insurance, healthcare administration, and telecommunications, with demand at every level from front-line call center agents to senior account managers. The largest hiring markets are Jackson, Gulfport, and Hattiesburg, where employers like Regions Bank, Sanderson Farms, and Entergy Mississippi maintain substantial customer-facing operations. High-volume contact center and technical support roles are among the most consistently posted specialties in the state. Find a role that fits below and apply directly.
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Showing 5 of 151+ Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 151+ Customer Service Representative Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Mississippi
Where Mississippi roles are concentrated, by current openings.
Customer Service Representative Job Market in Mississippi
A snapshot from current Mississippi openings, updated as new roles post.
Who's Hiring
- Circle K48
- State Farm27
- Tower Loan9
- U-Haul8
- Community Choice Financial Family of Brands7
Top Industries Hiring
- Insurance20
- Retail14
- Banking & Financial Services11
- Automotive4
- Transportation & Logistics3
What Mississippi Employers Look For
The qualifications that appear most often in customer service representative jobs across Mississippi.
- High school diploma or GED recognized by the Mississippi Department of Education required
- One or more years of customer-facing or call center experience strongly preferred
- Proficiency in CRM platforms such as Salesforce or Zendesk is frequently listed
- Strong written and verbal communication skills demonstrated in previous service roles
- Ability to handle inbound call queues and meet defined resolution-time targets
- Familiarity with billing, account management, or claims processing in relevant industries
Customer Service Representative Jobs in Mississippi: Frequently Asked Questions
How do you become a customer service representative in Mississippi?
Most customer service representative positions in Mississippi require at minimum a high school diploma or GED issued or recognized in Mississippi, with no state-issued license mandated for the general role. Employers in banking and insurance typically prefer candidates who complete relevant product training in-house. Gaining experience through retail, hospitality, or clerical work in Mississippi is the most common entry path, and voluntary certifications in customer service fundamentals can strengthen an application.
Which companies hire customer service representatives in Mississippi?
Mississippi customer service representative roles are posted by Circle K, State Farm, and Tower Loan and others right now, based on current listings on Migrate Mate as of July 2026. Mississippi's banking, utility, and healthcare sectors are among the most active segments for ongoing customer service hiring in the state.
Which Mississippi cities have the most customer service representative jobs?
Gulfport, Southaven, and Pearl are the Mississippi cities with the most customer service representative openings. Jackson leads as the state capital and largest metro, anchored by major insurance carriers, state agencies, and regional bank headquarters, while Gulfport and Hattiesburg draw volume from gaming and hospitality operators on the Coast and from healthcare and university-affiliated employers in the Pine Belt, respectively.
Are there remote customer service representative jobs in Mississippi?
Yes, and they are more common than in many fields, since customer service representative work is well-suited to phone and digital channels that do not require a physical presence. About 14% of customer service representative openings tied to Mississippi are remote or hybrid as of July 2026, reflecting the role's adaptability to distributed work. Phone-based support, chat, and email resolution roles are the most frequently offered in fully remote formats.
How can I get hired as a customer service representative in Mississippi with little or no experience?
The most realistic entry path is applying directly to seasonal or part-time call center openings posted by large Mississippi contact center operators and retailers, who regularly hire with no prior experience and train on the job. Employers such as regional banks and insurance companies in Jackson often run structured onboarding cohorts for new associates. Moving laterally from cashier, receptionist, or data-entry roles is also a recognized route, and completing a customer service fundamentals course through a Mississippi community college can give a first-time applicant a clear advantage.
Where can I find and apply to customer service representative jobs in Mississippi?
You can find and apply to customer service representative jobs in Mississippi on Migrate Mate, which lists current Mississippi openings across industries and experience levels. Find the roles that fit your background and apply directly.
See All 151+ Customer Service Representative Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
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