Shift Manager - Data Center Operations

• Perform resume screening and interviews for new data center operators; development/growth of operator staff; hands-on training or development program for staff to learn mainframe operator tasks and printer/inserter/counter tasks; administration and review of staff performance evaluations
• Setup shift to ensure that coverage is in place for: 3 day 12.5hr work shifts with turnover time for hand-off from one shift to the next; rotating Sunday coverage; and holiday coverage
• Work with Data Center Manager to re-balance staff between shifts as necessary to ensure minimum required coverage; review overtime usage; planning peak period coverage for periodic check printing, quarterly statement printing, annual tax form printing;
• Create (or update) standard operating procedures for documentation data center processes
• Prioritize Data Center shift work according to business needs

• The FISA-OPA Data Center is staffed 24x7. Participate in the electrical, fire prevention/suppression, water detection systems upgrade plans. Document procedures for data response to data center environmental alerts;
• Perform periodic data center walkabout for environmental review & routine inspection of data center IT equipment

• Serve as point of contact for visitors to the data center
• Manage processes to ensure that only authorized staff enter the data center for their shift

• Coordinate delivery and / or courier tapes to disaster recovery site tests for their shift
• Manage data center operator processes to pull tapes for GRM; interface with application infrastructure teams on the development of tape pull list reports;

• Serve as a point of contact for auto-mailer (inserter), printer, pre/post print equipment, GRM vendors for their shift
• Work with (above) vendors to develop quotes for standard work (moves, minor hardware, etc.); ensure that local technicians are available for service calls and are qualified (capable) to perform work; instruct vendors to store replacement parts onsite in secure lockers (based on useful life and break history)

• Ensure that processes are followed to actively monitor mainframe online and batch operations; monitor and respond to WTO commands; monitor certain JES queues; vary failed drives offline; start / stop started tasks (per schedule and on request); reprioritize job class assignments for priority workloads;
• Coordinate and execute mainframe LPAR IPLs

• Ensure that supplies (envelopes, inserts, check stock, pre-printed forms, roll paper, box paper, etc) are available in the data center stock room in advance of scheduled print jobs; liaison with facilities to ensure that supplies are moved from warehouse to print room floor
• Work with Data Center Operations Manager on the ongoing design and implementation of contingency sites for print and inserter operations; coordinate tests of contingency sites
• Work with the application team staff during the development of new print forms; ensure that new / updated print forms are run through representative tests and meet FISA-OPA data center print standards (e.g., printed form dimensions, quality, restart capabilities, etc)
• Execute projects to upgrade and / or reconfigure printer, cutter & un-winder equipment; coordinate periodic servicing, calibration and maintenance of the printer, cutter & un-winders; ensure that equipment is configured to provide redundancy for all critical print jobs
• Under the direction of the Data Center Director: develop and monitor processes to log check print operations per audit requirements; perform root cause analysis on print equipment failures/errors (e.g., jams, bad cuts, etc.); create and update procedures for use of high-speed printers to accept jobs from Info print and mainframe print queues

• Ensure that new / updated mail items are run through representative tests and meet FISA-OPA mailing standards (e.g., dimensions and use of AIMS for quality control, alignment with envelope windows, etc); test AIMS software upgrades
• Execute tasks for projects to upgrade and / or reconfigure inserter equipment; coordinate periodic servicing, calibration and maintenance of the inserters; ensure that equipment is configured to provide redundancy for all critical print jobs

• For work performed on the shift: escalate failure of infrastructure teams to abide by data center workspace policies; enforce procedures that ensure the print room and a clean / clutter free workspace; ensure that items to are discarded as appropriate for shredding; test print jobs are clearly labeled and / or discarded

• The individual will be expected to author and update procedures for quality control of check stock prior to printing; initial checks released to printer for alignment and first check imaged; end of the check run; storage of checks for handling in the morning; voided checks
• The individual will be expected to author and update procedures for: use AIMS for reconciliation of expected print forms to inserted print forms; handling of print forms damaged during on auto-mailer; intake and counting of externally printed checks

• Coordinate distribution operations with the FISA-OPA Mailroom; OPA Check Distribution Units; FISA-OPA Quality Assurance teams; FISA-OPA Facilities (for transportation of large print jobs);
• Provide couriers instructions for delivery assignments to external sites

• Knowledge of TSO.
• Familiarity with Tape Auto Library (IBM Preferred).
• Familiarity with large laser and Micr Ricoh/OCE printers and Tecnau equipment.
• Experience with UNIX Systems a plus.
• 10+ years managing large scale Data Center Operations
• Knowledge of Neopost check inserter a plus.
• Excellent communication (oral and written), interpersonal, and organizational skills.
• Ability to work with limited supervision, and to manage multiple deadlines in a fast-paced, dynamic environment.
• Excellent troubleshooting, analytical and problem-solving skills.
• We are looking for a self-motivated individual who will work well with other groups in an enterprise wide, large-scale matrix environment.