Experience Manager Jobs in Kentucky

About This Role

Xometry is looking for a driven, curious and customer obsessed Staff Product Manager to join its Buyer Experience group. In this role, you will manage the enterprise market segment - large enterprises that use Xometry to get their custom parts manufactured. Enterprise buyers bring a unique set of problems to solve: very large orders, procurement systems, complex purchase orders, contract terms, security and compliance reviews, and multiple stakeholders on a single account. Your job is to design self-service and human-assisted experiences inside that complexity, so an enterprise buyer gets the same frictionless quoting and ordering experience as anyone else, without giving up the controls and process their organization requires.

You will define a 6-12 month forward-looking strategy for the enterprise segment, secure cross-functional buy-in across engineering, design, data science, category management, marketing, sales, legal/compliance and customer success, and hold accountability for outcomes that make quoting and ordering with Xometry frictionless for large accounts.

You will be given a metric and a problem space, not a fully scoped backlog. Comfort defining your own roadmap from ambiguous signals is a requirement, not a bonus.

This role requires a hybrid schedule (3 days a week) at our Waltham, MA or North Bethesda, MD office location.

How You'll Contribute

• Enterprise Ecosystem Growth: Own the enterprise quote-to-order funnel end to end, from procurement intake and account onboarding through repeat ordering. Run structured experiments on RFQ intake flows and multi-stakeholder approval steps, using the results to drive measurable lifts in enterprise activation, conversion, and account expansion, all while keeping the experience self-service or human assisted depending on the need.
• User Research and Insights: Get very close to our enterprise customers and deeply understand the needs of all user personas - the engineer who needs the part, the procurement lead who has to source the part and the compliance reviewer who has to sign off, and their needs do not always line up. Gather feedback directly through interviews, surveys, and usage data, and then build creative solutions to solve their problems.
• Problem Discovery: Proactively identify and define new problem spaces across the enterprise buyer lifecycle that will solve complex pain points for customers and drive the growth of our enterprise business.
• Product Strategy and Roadmap: Define and own the product strategy and the roadmap, with clear outcomes and milestones you present to technical and non-technical audiences.
• Data-Driven Decisions and Accountability: Set desired outcomes and define KPIs for each initiative you run. Monitor results closely and adjust priorities in real time, synthesizing findings into clear narratives for technical and non-technical audiences alike.
• Cross-Functional Collaboration and Enablement: Secure alignment across engineering, design, data science, category management and marketing, and drive adoption of new capabilities through rollout strategy, in-app education, and customer communication.
• Build and Ship with AI Agents: Operate spec-first. Translate your experimentation roadmap into structured, machine-executable specs that AI agents (Claude, Cursor) can build against, and work hand-in-hand with marketing, design, engineering and product analytics to prototype, validate, and ship statistically sound changes fast.

What You'll Bring to Xometry

You would be a good fit with:

• 10+ years of experience in product management, including direct ownership of an enterprise B2B or two-sided marketplace product.
• Experience working with large enterprise customers and a track record of not just building features, but crafting solutions that fit into complex organizational structures and workflows.
• AI-native, with hands-on fluency in tools like Claude and Cursor, and a track record of using them to compress the path from idea to validated, shipped product change.
• Strong strategic and analytical skills, with a systems-thinking approach to managing complexity and trade-offs across multiple product areas.
• Comfort making decisions under ambiguity, based on limited information, translating a loosely defined problem into a testable hypothesis and a plan.
• Strong communication and influence skills, with the ability to align senior leadership and cross-functional partners without direct authority.
• Proven ability to drive change within a fast-paced, scaling organization.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

Signals we look for

• You can walk through a specific enterprise feature or workflow you redesigned: the friction you removed, and the before and after numbers, not just the shipped feature.
• You have designed a product experience on a marketplace or B2B platform that supported large enterprise buyers with multiple personas whose needs did not always line up.
• You have shipped an ML or AI powered feature into a complex flow with multiple organizational hierarchies.
• You have worked on manufacturing, supply chain, or logistics products, or you can show how you learn unfamiliar operational domains fast.

Pace:

This is a startup pace inside a public company. You will be given a metric and an open problem, not a scoped project plan, and you will be expected to quickly move from hypothesis to shipped test. If you do your best work with a clear brief and a stable backlog, this is not the right role.