Service Delivery Manager Jobs in Kentucky
Service Delivery Manager jobs in Kentucky are consistently active, with strong demand across healthcare IT, logistics, and managed services as the state's economy continues to grow. Louisville, Lexington, and Covington are the primary hiring hubs, home to established employers such as Humana, Ashland Inc., and Lexmark International that regularly seek service delivery talent. The most in-demand specialties are IT service management, client account operations, and supply chain service delivery. See the openings below and apply to the ones that match your experience.
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Location: Frankfort Regional Medical Ctr KY - 299 Kings Daughters Drive Frankfort , KY 40601
ID: 1012004
Job Board: EV
IND_2
ReqID: 1012004
Category: Travel
Position Type: Travel
HWS Exclusives: Yes
See All 46 Service Delivery Manager Jobs in Kentucky
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Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Service Delivery Manager Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
- American Traveler8

- Baptist Health System KY & IN7

- AECOM5

- BAE Systems USA2

- Tire Discounters2

Top Industries Hiring
- Healthcare & Medical Services16
- Consulting & Professional Services5
- Technology & Software3
- Retail2
- Food & Beverage1
What Kentucky Employers Look For
The qualifications that appear most often in service delivery manager jobs across Kentucky.
- Bachelor's degree in business, information technology, or a related field required
- Three or more years of experience managing IT or operations service delivery teams
- ITIL Foundation certification or higher strongly preferred by Kentucky employers
- Demonstrated experience with SLA management, ticketing systems, and escalation protocols
- Strong client-facing communication skills and stakeholder reporting experience
- Proficiency with project management tools such as ServiceNow, Jira, or equivalent platforms
Service Delivery Manager Jobs in Kentucky: Frequently Asked Questions
How do you become a service delivery manager in Kentucky?
Most service delivery managers in Kentucky start with a bachelor's degree in business administration, information technology, or operations management, then build several years of experience in service coordination or IT support roles. Kentucky does not require a state-issued license for this position. Earning an ITIL certification is the most common credential Kentucky employers look for, and candidates who pair it with hands-on experience managing SLAs or vendor relationships tend to move into management roles more quickly.
How much do service delivery managers make in Kentucky?
Service delivery managers in Kentucky earn a median of about $140,360 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $85,770 for the lowest 10% to over $217,000 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Kentucky?
Employers hiring service delivery managers in Kentucky right now include American Traveler, Baptist Health System KY & IN, and AECOM, based on current listings on Migrate Mate as of July 2026. Kentucky's concentration of healthcare, insurance, and logistics companies means demand tends to be steady across multiple industries throughout the year.
Which Kentucky cities have the most service delivery manager jobs?
Louisville, Lexington, and Mayfield have the most service delivery manager openings in Kentucky. Louisville dominates the distribution as home to major healthcare and insurance headquarters, while Lexington draws demand from the university medical system and regional tech firms, and Covington benefits from its proximity to the greater Cincinnati metro and its cross-border corporate campuses.
Are there remote service delivery manager jobs in Kentucky?
Yes, and they are fairly common given the desk-based, client-coordination nature of the role. About 36% of service delivery manager openings tied to Kentucky are remote or hybrid as of July 2026, reflecting strong employer flexibility in this function. The parts of the role most suited to remote work are client reporting, SLA monitoring, and escalation management, while onboarding and team leadership often require at least periodic on-site presence.
How can I get hired as a service delivery manager in Kentucky with little or no experience?
The most realistic entry path is to start in a service desk, IT support coordinator, or operations associate role at a Kentucky employer such as a regional healthcare system or managed services provider, then build toward management. Humana and Lexmark both offer structured rotational and associate programs that develop operations talent internally. Earning an ITIL Foundation certification early signals readiness for service management responsibilities and gives candidates a measurable edge when applying for team lead or junior service delivery roles.
Where can I find and apply to service delivery manager jobs in Kentucky?
You can find and apply to service delivery manager jobs in Kentucky on Migrate Mate, which lists current openings tied to Kentucky employers. Search the listings to find roles that match your experience level and location preference, then apply directly to the ones that fit.
See All 46 Service Delivery Manager Jobs in Kentucky
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