Experience Manager Jobs in Wisconsin
Experience manager jobs in Wisconsin concentrate in hospitality, retail, healthcare systems, and consumer goods, with demand running from entry-level coordinator roles up to senior director positions. Milwaukee, Madison, and Green Bay are the largest hiring markets, anchored by employers like Kohl's, Advocate Aurora Health, and American Family Insurance that consistently recruit for experience-focused roles. Customer experience, employee experience, and patient experience are the three specialties drawing the most attention from Wisconsin hiring teams. Find a role that fits below and apply directly.
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About Bella Via
Bella Via Dance Studio has been developing dancers and building character in the North Shore community since 2011. We believe in growing children from the inside out, and our programs (Academy, Company, Ensemble, Troupe, and Darby’s Dancers) are built on a foundation of excellence, respect, inclusion, and teamwork. We're a close-knit, family-oriented studio where the people behind the scenes are just as important as the ones on stage, and we're looking for an Office Manager who wants to help lead that behind-the-scenes team.
The Role
The Client Experience Manager is the hub of Bella Via: the person who connects families, leadership, and our Hospitality team so that every parent feels genuinely cared for and every studio leader can focus on the bigger picture instead of chasing down reminders. You'll own the parent experience from first inquiry through enrollment and beyond, lead and coach our front-desk Hospitality staff, and keep the daily operations of the studio running smoothly.
This is a hybrid role with consistent in-studio leadership presence, including 1 to 2 scheduled on-site overlaps each week with the Hospitality team, plus attendance at studio events and high-performance weeks. As Bella Via continues to grow, there's real potential for this role to grow with it for the right person.
Role Outcomes & Ownership
- Parent Experience & Pipeline: Own parent communication across email, phone, and text, ensuring every interaction reflects 5-star warmth. Manage the full inquiry-to-enrollment pipeline so zero prospective families slip through the cracks.
- Team Leadership & Coaching: Hire, train, and coach the front-desk Hospitality team. Run shadow shifts, quarterly refreshers, and weekly service audits to build a high-performing team.
- Operational & Facility Excellence: Maintain overall studio efficiency, technology (WiFi, front-desk hardware, sound systems, security), facilities, vendor relationships, budgeting and purchasing, and data hygiene within our Teck Stack.
- Event & Rhythm Execution: Own backward-planning and execution for all studio events (using 4-week timelines) and maintain smooth daily, weekly, and monthly studio operating rhythms.
Key Performance Indicators (KPIs)
- Response Time SLA: Less than 24-hour turnaround on all parent inquiries.
- Pipeline Conversion: 90% trial-to-enrollment conversion rate.
- Retention Metrics: Maintain and update the weekly retention dashboard (tracking churn and re-enrollment trends).
- Service Audits: 100% completion rate on weekly 5-star Hospitality team audits.
What We're Looking For
- Experience in office management, operations, or customer-facing leadership, ideally in a service, hospitality, education, or youth activity setting
- A genuine hospitality mindset: someone who sees every parent interaction as a chance to build trust and loyalty
- Strong organizational skills and comfort owning deadlines, SLAs, and metrics without needing to be micromanaged
- Experience training, coaching, or managing a small team, or clear readiness to grow into that responsibility
- Comfort with CRM and project management tools (we use Studio Director and Asana); quick to learn new systems
- Sound judgment around budgets, vendor relationships, and day-to-day decision-making within defined guardrails
- A collaborative, solutions-oriented approach and alignment with our studio values of excellence, respect, inclusion, and teamwork
- Dance or performing arts industry experience is a plus, but not required. What matters most is operational skill and a heart for families and kids.
Why Bella Via
You'll join a studio that takes its culture as seriously as its choreography, where your work directly shapes the experience of hundreds of families each season. As Bella Via's leadership team evolves, we're looking for someone who can grow alongside it and take on greater ownership over time.
How to Apply
Please send the following to bellaviacompany@gmail.com with the subject line "Studio Operations Manager Application":
- Your resume
- A brief cover letter telling us a little about your experience and why Bella Via's mission speaks to you
- A short video (1 to 2 minutes) introducing yourself and sharing what excites you about this role
We know the video is an extra step, and we appreciate you taking it. It helps us get a real sense of who you are before we ever meet in person.
Pay: From $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Retirement plan
Experience:
- Management: 3 years (Preferred)
Work Location: Hybrid remote in Mequon, WI 53092
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Find Experience Manager JobsExperience Manager Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Experience Manager Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Retail
What Wisconsin Employers Look For
The qualifications that appear most often in experience manager jobs across Wisconsin.
- Bachelor's degree in business, marketing, hospitality, or a related field required
- Three or more years managing customer or employee experience programs
- Demonstrated ability to analyze satisfaction metrics and present actionable recommendations
- Experience leading cross-functional teams or coordinating with operations and marketing
- Proficiency with CRM platforms, survey tools, or experience management software
- Strong written and verbal communication skills for stakeholder reporting
Experience Manager Jobs in Wisconsin: Frequently Asked Questions
How do you become a experience manager in Wisconsin?
Most experience manager roles in Wisconsin require a bachelor's degree in business, marketing, communications, or hospitality management, which programs at UW-Madison, Marquette University, and Milwaukee School of Engineering support well. No state license is required for the role itself. Employers typically expect a background in customer service leadership, project coordination, or marketing, and candidates who hold certifications in customer experience through recognized industry bodies stand out in competitive applicant pools.
Which companies hire experience managers in Wisconsin?
Companies currently hiring experience managers in Wisconsin include Five Below, Goodwill Greater Milwaukee & Chicago, and Ulta, per current listings on Migrate Mate as of September 2026. Wisconsin's mix of large retailers, regional health systems, insurance headquarters, and manufacturing firms means openings surface across a wider range of industries than in most Midwestern states.
Which Wisconsin cities have the most experience manager jobs?
Madison, Menomonee Falls, and Middleton have the most experience manager openings in Wisconsin. Milwaukee leads because of its dense concentration of corporate headquarters, regional retail operations, and health systems, while Madison draws consistent postings from state government agencies, university-adjacent organizations, and growing tech employers, and Green Bay's large food production and insurance sector employers generate steady demand outside the two major metros.
Are there remote experience manager jobs in Wisconsin?
Yes, and more than most fields, since much of the analytical, strategic, and program management work can be done remotely. About 63% of experience manager openings tied to Wisconsin are remote or hybrid as of September 2026, reflecting how many employers separate the design and measurement side of the role from on-site delivery. Roles focused on data analysis, journey mapping, and program reporting are the most likely to be fully remote.
How can I get hired as a experience manager in Wisconsin with little or no experience?
The most realistic entry path is moving into an experience manager role from a customer service lead, hospitality supervisor, or marketing coordinator position, all of which Wisconsin employers treat as direct pipelines. Large Wisconsin employers like Kohl's and Advocate Aurora Health run rotational and associate development programs that place people without dedicated experience management titles into supporting roles on experience teams. Building a portfolio that documents a process improvement or satisfaction initiative, even from a previous service job, gives Wisconsin hiring managers a concrete reason to advance your application.
Where can I find and apply to experience manager jobs in Wisconsin?
You can find and apply to experience manager jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings across industries and hiring markets. Find roles that fit your background and apply directly to the employers posting them.
See All 32 Experience Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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