Field Service Manager Jobs in Michigan

Position Summary:

The Technical Support - Field Service will perform routine system performance analysis utilizing pre-designed checklists. This role will be responsible for observing and documenting current and future part failures, as well as recommend spare parts to minimize potential downtime. This role will also be called upon for in-field repairs of customer systems and/or customer technical assistance (via phone/skype) during normal work hours. Accurate and detailed observations/documentation will be a necessity to thrive in this position.

Accountabilities:

Supports Service - Supports Service by providing detailed documentation of customer equipment servicing. Provides a friendly and informative experience to each customer as a Rosler representative.

Continuous Improvement - Drives and coordinates continuous improvement activities based on audit, customer, and employee feedback.

Process Supporter - Must follow the business processes as written for the assigned department. Help and suggest improvements for assigned department processes.

Key Areas of Results:

Activity - Production - Measures the status on Key Performance Indicators (KPIs) such as safety, quality, productivity, and business operations.

Process - Output - Measures the output of the team or department (e.g. efficiency, productivity, transactions completed per employee or labor hour).

Process - Quality - Measures the quality of the output of the employee, team, or department (e.g. Non-conforming products, redlines, rework, warranty cost, errors, rejects) - Cost of Poor Quality

Process - Timeliness - Measures timeliness of task completion of the employee, team, or department.

Responsibilities:

Business Operations

Maintain/Support Service - Performs on-site field investigations and commissioning, utilizing expert knowledge to resolve product and equipment issues. Provides technical expertise to complete equipment rebuilds involving programming and process enhancements for equipment. Captures field data for Engineering/Manufacturing review in order to prevent additional failures and aid in new product development.

Suggest Solutions and Troubleshooting - Find solutions and fix small problems by troubleshooting. Observe and listen to operating machines or equipment in order to perform basic troubleshooting techniques.

Travelling to Job Sites - Required to travel to various sites and meet with clients throughout the work week to perform machine analysis and spare parts recommendations.

Provide/Learn Systems Expertise and Training - Provides or learns expertise and understanding of department systems. Trains department team in the systems used. facilitates in-house training sessions and customized training for project team.

Communicate with Departments - Communicate with other departments promptly and effectively. Communicate for all market areas ensuring that all departments understand what our customers value.

Customer Focus

Customer Satisfaction - Strives for high customer satisfaction of internal and external customers. Goes out of the way to make the customers experience as simple as possible by being helpful and pleasant.

Prioritizes Customers - Demonstrates a concern for the needs and expectations of customers. Makes customers a high priority. Stays in contact with customers, both internal and external. Uses customer needs as the base for decision-making and company action

Safety

Enforces Safety Policies - Follows and enforces all company safety policies and procedures. Works in a responsible way to prevent health and safety hazards to self and others.

Enforces Protective Equipment - Follows and enforces the use of personal protective equipment. Makes sure all mandatory equipment is in proper use when working in area/department.

Quality

Continuously Improves Team - Works with the employees in the team to continuously improve the processes, cost structure, and output. Ensures the processes are followed by all.

Process

Process Expert - Maintains and continuously improves the Company processes and systems. Develops procedures and work instructions to improve customer service, improve flow, eliminate waste, reduce costs, and increase efficiencies. Provides knowledge and technical support for the users. Provides training in specific areas of expertise.

Other

May be rotated - May be moved to other positions within the organization for a time to help meet customer needs.

Maintains Work Area - Maintains a neat, orderly, and organized physical work area, and electronic file systems at all times.

Performs Duties Assigned - Performs other related duties, as assigned.

Qualifications:

Experiences

1 - 3 years' experience - Minimum of 1-3 years' of previous experience working in related field

Skills

Comprehensive Knowledge of Machine Mechanics - Has had some sort of past experience and knowledge in building small engines, automotive maintenance, or agricultural maintenance.

Working Knowledge of Mechanical Maintenance Processes - Comprehensive knowledge of mechanical maintenance processes, practices, tools, and equipment.

Attention to Detail - Excellent attention to detail in all aspects of assigned work

Foresee Challenges and Actively Seek Solutions Working Knowledge of General Business Software -

Working Knowledge of general office software, e.g. MS Office Suite (Word, Powerpoint, Excel), Outlook, Adobe Acrobat, etc.

Physical Requirements:

Physical Activity - required to walk, stand, climb, balance, stoop, kneel, crouch, bend, twist, and crawl - Frequency: Frequently

Oral Expression - required to communicate information and ideas in speaking so others will understand - Frequency: Frequently

Oral Comprehension - required to listen to and understand information and ideas presented through spoken words and sentences - Frequency: Frequently

Vision Requirements - required to use vision including: close, distant, color, peripheral, depth, and focused vision - Frequency: Frequently

Use of Hands - required to use hands and fingers to handle, feel, reach, or operate equipment, tools, or controls - Frequency: Occasionally

Subject to Noise - subject to loud noise and at times noise level may require employee to shout in order to be heard above ambient noise levels. - Frequency: Occasionally

60Ib Weight Ability - required to lift, push, pull, and/or move up to 60 pounds - Frequency: Occasionally

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person