IT Support Jobs in Maryland
IT Support jobs in Maryland are concentrated in federal contracting, cybersecurity, healthcare, and higher education, with demand at every level from help desk technician to senior systems administrator. The busiest hiring markets are Baltimore, Bethesda, and Annapolis, where major employers like Northrop Grumman, Leidos, and Johns Hopkins Health System maintain significant operations. The most sought-after specialties right now are cloud infrastructure support, endpoint security, and Microsoft 365 administration. See the openings below and apply to the ones that match your experience.
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TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
See All 38 IT Support Jobs in Maryland
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Find IT Support JobsIT Support Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
IT Support Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in IT support jobs across Maryland.
- CompTIA A+ or CompTIA Security+ certification recognized by Maryland federal contractors
- One to three years of hands-on help desk or desktop support experience
- Proficiency with ticketing systems such as ServiceNow or Jira
- Experience supporting Windows and macOS environments in enterprise settings
- Strong troubleshooting skills for networking, VPN, and hardware issues
- Active or eligibility for a DoD security clearance preferred by many Maryland employers
IT Support Jobs in Maryland: Frequently Asked Questions
How do you become a it support in Maryland?
Most Maryland employers hire IT support candidates who hold a CompTIA A+ certification, which validates foundational hardware and software skills without requiring a state-issued license. An associate degree in information technology or a related field strengthens applications at larger employers like federal contractors and hospital systems. Many candidates start in a help desk role and build toward specializations in networking or cybersecurity through employer-sponsored training or community college programs such as those offered at Montgomery College or CCBC.
Which companies hire it supports in Maryland?
Maryland it support roles are posted by Quevera, Amazon, and R.E. Michel Company and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's deep federal contracting sector means a large share of openings come from defense and government IT firms with long-term agency contracts in the Baltimore-Washington corridor.
Which Maryland cities have the most it support jobs?
Bethesda, Columbia, and Baltimore have the highest concentration of it support openings in Maryland. Baltimore's large hospital networks and university systems drive consistent volume, Bethesda and the surrounding Montgomery County area are anchored by federal agencies and contractors, and Annapolis draws openings from state government offices and financial services firms headquartered in the capital region.
Are there remote it support jobs in Maryland?
Yes, but they're less common than in purely desk-based fields, since much of IT support involves hands-on hardware and on-site troubleshooting. About 31% of it support openings tied to Maryland are remote or hybrid as of September 2026, reflecting a market where flexibility exists but physical presence is still regularly required. Roles focused on cloud administration, Microsoft 365, or service desk triage tend to offer the most remote flexibility.
How can I get hired as a it support in Maryland with little or no experience?
The most realistic entry path is a help desk or tier-one support role, which most large Maryland employers use to develop junior staff. Federal contractors like Leidos and SAIC, along with Baltimore-area hospital systems, regularly hire entry-level candidates into service desk positions. Earning a CompTIA A+ before applying gives a clear edge. Community college programs at CCBC and Prince George's Community College offer short-term IT certificates that align with what local employers look for in candidates without prior professional experience.
Where can I find and apply to it support jobs in Maryland?
You can find and apply to it support jobs in Maryland on Migrate Mate, which lists current openings from employers hiring in the state right now. Search for roles that match your experience level and specialty, then apply directly to the ones that fit. No sign-up is required to view listings.
See All 38 IT Support Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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