IT Support Technician Jobs in Maryland
IT Support Technician jobs in Maryland are concentrated in Baltimore, Annapolis, and the Maryland suburbs of Washington, D.C., where federal contractors, healthcare systems, and government agencies drive steady demand for desktop support, network troubleshooting, and help desk roles. Employers like Northrop Grumman, Leidos, and the University of Maryland Medical System maintain large IT support teams across the state and hire at every level from entry-level help desk to senior field technician. Maryland is one of the more active markets in the mid-Atlantic for this role, with strong demand in federal IT environments and healthcare infrastructure. Find a role that fits below and apply directly.
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TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
TIAG is now hiring a short term IT Support Specialist to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.
Responsibilities will include:
- Receive and process incoming hardware shipments.
- Maintain 100% inventory accuracy within the Government-furnished system of record.
- Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
- Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
- Perform computer troubleshooting and setup using multiple detailed processes and procedures.
- Execute computer break-fix processes and software upgrades as needed.
- Write and document highly detailed troubleshooting results within the help desk ticket tracking system.
- Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.
- Recall established computer support techniques from memory to resolve issues in a timely manner.
- Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.
- Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.
- Ensure a high level of customer satisfaction in every interaction.
- Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.
- Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.
- Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- 1+ years of related IT experience
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Windows 10 and Microsoft Office 2010 Products
TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:
The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).
See All 38 IT Support Technician Jobs in Maryland
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Find IT Support Technician JobsIT Support Technician Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
IT Support Technician Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in IT support technician jobs across Maryland.
- CompTIA A+ certification or equivalent vendor-neutral IT support credential required
- Experience supporting Windows and Microsoft 365 environments in a professional setting
- Ability to obtain or maintain a federal security clearance for government contractor roles
- Familiarity with ticketing systems such as ServiceNow or Jira for incident management
- Associate degree or bachelor's degree in information technology or a related field
- Strong verbal communication skills for end-user support and escalation coordination
IT Support Technician Jobs in Maryland: Frequently Asked Questions
How do you become a it support technician in Maryland?
Maryland does not require a state-issued license for it support technicians, so the path runs through education and industry credentials. Most employers expect at least a high school diploma plus CompTIA A+ certification, which is the standard entry-level credential in this field. Community colleges like Montgomery College and the Community College of Baltimore County offer information technology programs that cover the hands-on skills Maryland employers look for. Federal contractor roles may also require a background investigation before you start.
Which companies hire it support technicians in Maryland?
Maryland it support technician roles are posted by Quevera, Amazon, and R.E. Michel Company and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's large federal contractor presence and major healthcare systems mean hiring is spread across both government-facing IT environments and hospital networks throughout the state.
Which Maryland cities have the most it support technician jobs?
Bethesda, Columbia, and Baltimore account for the most it support technician openings in Maryland. Baltimore anchors demand through its hospital systems and university campuses, while the D.C.-adjacent suburbs like Rockville and Bethesda concentrate openings at federal agencies and the contractors that support them, pulling smaller cities like Annapolis and Columbia into the same hiring corridor.
Are there remote it support technician jobs in Maryland?
Yes, but they're less common than in purely desk-based roles because much of the work involves hands-on hardware support and on-site troubleshooting. About 31% of it support technician openings tied to Maryland are remote or hybrid as of September 2026, reflecting the hands-on nature of the role. Help desk tiers that handle software issues, account management, and remote diagnostics are the most likely to offer flexible or fully remote arrangements.
How can I get hired as a it support technician in Maryland with little or no experience?
The most realistic entry path is an IT help desk position, which most large Maryland employers treat as a training-ground role. Healthcare systems like Johns Hopkins Health System and the University of Maryland Medical System hire entry-level desktop support associates and post roles that list CompTIA A+ as preferred rather than required. Federal contractors in the Bethesda and Rockville corridor often hire for junior IT support roles and provide clearance sponsorship on the job. A CompTIA A+ certification combined with a home lab or volunteer IT work for a local nonprofit gives candidates without paid experience a concrete edge.
Where can I find and apply to it support technician jobs in Maryland?
You can find and apply to it support technician jobs in Maryland on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, find the ones that match your experience and location, and apply directly to the employer.
See All 38 IT Support Technician Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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