IT Support Specialist Jobs in Louisiana
IT Support Specialist jobs in Louisiana are concentrated in New Orleans, Baton Rouge, and Shreveport, where healthcare systems, state government agencies, and energy companies maintain large IT departments with steady hiring across helpdesk, network support, and systems administration specialties. Employers like Ochsner Health, Louisiana State University Health, and Entergy are among the established names with consistent demand for it support specialists at every level from entry-level technician to senior desktop support engineer. The market is active year-round, driven by ongoing technology infrastructure investment across the public and private sectors. See the openings below and apply to the ones that match your experience.
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Showing 5 of 8+ IT Support Specialist jobs
IT Support & Help Desk Specialist
Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!
Job Summary
Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The schedule for this position is Monday-Friday 8am-5pm, with flexibility that may require working evening, nights, holidays, and weekends for emergency situations.
The IT Support & Help Desk Specialist provides on-site, first-line technical support for Odyssey House Louisiana's workforce across all nine program locations, sharing Tier 1 responsibilities with the agency's managed services provider. This position manages the internal help desk queue, resolves hardware, software, account, network, and mobile device issues, and keeps staff working so they can focus on client care.
The Specialist supports the agency's core technology environment, including (but not limited to):
- End-user devices: Windows laptops and desktops, Chromebooks, iPads, printers, and peripherals
- Agency mobile phones and Mobile Device Management (MDM)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and multi-factor authentication (Duo)
- Help desk ticketing and coordination with the agency's managed services provider
- Tier 1 user support for the Electronic Health Record, with troubleshooting ability and escalation to the EHR team
DUTIES & RESPONSIBILITES
It is the duty and responsibility of the IT Support & Help Desk Specialist to:
- Ensure that all HIPAA, 42 CFR Part 2, and related security measures are followed at all times;
- Manage the internal help desk queue: triage, prioritize, resolve, and document tickets within established response times, routing issues to the managed services provider when they fall within its scope;
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues in person and remotely;
- Manage user accounts across Microsoft 365, MFA, shared mailboxes, distribution lists, and building access badges;
- Execute new hire onboarding and employee offboarding, including account setup, device issuance, access removal, and equipment recovery;
- Deploy, configure, and track agency laptops, desktops, tablets, and mobile phones, and maintain accurate asset records and sign-out documentation;
- Administer agency mobile devices through MDM, including enrollment, policy compliance, and lost or stolen device response;
- Provide Tier 1 EHR user support (log-in issues, password resets, basic navigation) and escalate complex issues to the EHR team;
- Assist the EHR & Data Sytstems Manager as the agency's on-site liaison to the managed services provider; escalate issues to and coordinate with the managed services provider and technology vendors (internet, phone, printer, and carrier) to ensure timely resolution;
- Identify recurring issues, recommend permanent fixes, and proactively address problems before they generate tickets;
- Build and maintain help desk documentation, knowledge base articles, and how-to guides for staff;
- Support agency security practices, including responding to reported phishing, reinforcing the AI Acceptable Use Policy, and reporting suspected security incidents immediately;
- Set up and support conference room technology, video conferencing, and hybrid meetings;
- Assist with new staff orientation and provide technology training to staff (both remotely and in-person);
- Support IT projects such as workstation refreshes, site setups, and system rollouts as assigned;
- Participate in a rotating after-hours on-call schedule for critical issues and;
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum qualifications include the following:
- High school diploma or GED; Associate's degree or relevant IT certification strongly preferred
- 3+ years of help desk, desktop support, or IT support experience
- 3+ years of experience in healthcare, behavioral health, or a nonprofit setting
- Hands-on experience with Windows 10/11, MacOS, Microsoft 365 administration, and Active Directory or Entra ID
- Experience with a help desk ticketing system and documenting resolutions
- Experience supporting mobile devices and printers
- Demonstrated ability to work independently, manage a ticket queue, and prioritize without close supervision
- Self-starter who takes initiative, follows issues through to resolution, and looks for root causes rather than quick fixes
- Strong customer service and communication skills, with the ability to explain technical issues in plain language
- Valid Louisiana driver's license and reliable transportation
PREFERRED QUALIFICATIONS
Preferred qualifications include the following:
- Bachelor’s Degree in Computer Information Technology, Statistics, or related field
- CompTIA A+, Network+, or Security+ certification, or Microsoft 365 certification
- Familiarity with HIPAA and 42 CFR Part 2 privacy requirements
- Experience with Mobile Device Management (MDM) platforms
- Exposure to Electronic Health Record (EHR) systems
- Experience working alongside a managed services provider (MSP)
- 5 years of healthcare or public health experience
- Demonstrated experience in Microsoft Power BI dashboard/report development
- Familiarity with clinical informatics and population health reporting
Compensation and Benefits
Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.
IT Support & Help Desk Specialist
Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!
Job Summary
Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The schedule for this position is Monday-Friday 8am-5pm, with flexibility that may require working evening, nights, holidays, and weekends for emergency situations.
The IT Support & Help Desk Specialist provides on-site, first-line technical support for Odyssey House Louisiana's workforce across all nine program locations, sharing Tier 1 responsibilities with the agency's managed services provider. This position manages the internal help desk queue, resolves hardware, software, account, network, and mobile device issues, and keeps staff working so they can focus on client care.
The Specialist supports the agency's core technology environment, including (but not limited to):
- End-user devices: Windows laptops and desktops, Chromebooks, iPads, printers, and peripherals
- Agency mobile phones and Mobile Device Management (MDM)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and multi-factor authentication (Duo)
- Help desk ticketing and coordination with the agency's managed services provider
- Tier 1 user support for the Electronic Health Record, with troubleshooting ability and escalation to the EHR team
DUTIES & RESPONSIBILITES
It is the duty and responsibility of the IT Support & Help Desk Specialist to:
- Ensure that all HIPAA, 42 CFR Part 2, and related security measures are followed at all times;
- Manage the internal help desk queue: triage, prioritize, resolve, and document tickets within established response times, routing issues to the managed services provider when they fall within its scope;
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues in person and remotely;
- Manage user accounts across Microsoft 365, MFA, shared mailboxes, distribution lists, and building access badges;
- Execute new hire onboarding and employee offboarding, including account setup, device issuance, access removal, and equipment recovery;
- Deploy, configure, and track agency laptops, desktops, tablets, and mobile phones, and maintain accurate asset records and sign-out documentation;
- Administer agency mobile devices through MDM, including enrollment, policy compliance, and lost or stolen device response;
- Provide Tier 1 EHR user support (log-in issues, password resets, basic navigation) and escalate complex issues to the EHR team;
- Assist the EHR & Data Sytstems Manager as the agency's on-site liaison to the managed services provider; escalate issues to and coordinate with the managed services provider and technology vendors (internet, phone, printer, and carrier) to ensure timely resolution;
- Identify recurring issues, recommend permanent fixes, and proactively address problems before they generate tickets;
- Build and maintain help desk documentation, knowledge base articles, and how-to guides for staff;
- Support agency security practices, including responding to reported phishing, reinforcing the AI Acceptable Use Policy, and reporting suspected security incidents immediately;
- Set up and support conference room technology, video conferencing, and hybrid meetings;
- Assist with new staff orientation and provide technology training to staff (both remotely and in-person);
- Support IT projects such as workstation refreshes, site setups, and system rollouts as assigned;
- Participate in a rotating after-hours on-call schedule for critical issues and;
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum qualifications include the following:
- High school diploma or GED; Associate's degree or relevant IT certification strongly preferred
- 3+ years of help desk, desktop support, or IT support experience
- 3+ years of experience in healthcare, behavioral health, or a nonprofit setting
- Hands-on experience with Windows 10/11, MacOS, Microsoft 365 administration, and Active Directory or Entra ID
- Experience with a help desk ticketing system and documenting resolutions
- Experience supporting mobile devices and printers
- Demonstrated ability to work independently, manage a ticket queue, and prioritize without close supervision
- Self-starter who takes initiative, follows issues through to resolution, and looks for root causes rather than quick fixes
- Strong customer service and communication skills, with the ability to explain technical issues in plain language
- Valid Louisiana driver's license and reliable transportation
PREFERRED QUALIFICATIONS
Preferred qualifications include the following:
- Bachelor’s Degree in Computer Information Technology, Statistics, or related field
- CompTIA A+, Network+, or Security+ certification, or Microsoft 365 certification
- Familiarity with HIPAA and 42 CFR Part 2 privacy requirements
- Experience with Mobile Device Management (MDM) platforms
- Exposure to Electronic Health Record (EHR) systems
- Experience working alongside a managed services provider (MSP)
- 5 years of healthcare or public health experience
- Demonstrated experience in Microsoft Power BI dashboard/report development
- Familiarity with clinical informatics and population health reporting
Compensation and Benefits
Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.
See All 8 IT Support Specialist Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
Find IT Support Specialist JobsIT Support Specialist Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
IT Support Specialist Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
What Louisiana Employers Look For
The qualifications that appear most often in IT support specialist jobs across Louisiana.
- CompTIA A+ certification or equivalent vendor-neutral hardware and software credential required
- Associate or bachelor degree in information technology, computer science, or related field preferred
- Hands-on experience troubleshooting Windows and macOS endpoints in a professional environment
- Familiarity with Active Directory, Microsoft 365 administration, and ticketing systems like ServiceNow
- Strong verbal communication skills for supporting end users in person and over the phone
- Experience with remote desktop tools and basic networking concepts including TCP/IP and VPN
IT Support Specialist Jobs in Louisiana: Frequently Asked Questions
How do you become a it support specialist in Louisiana?
Louisiana does not require a state-issued license to work as an it support specialist, so the path starts with foundational education and vendor-neutral certifications. Most employers expect at least a CompTIA A+ certification, which validates core hardware and software troubleshooting skills. An associate degree in information technology from a Louisiana community college or a technical diploma from a Louisiana Community and Technical College System campus strengthens a candidacy considerably and is often the quickest formal route into the field.
How much do IT support specialists make in Louisiana?
IT support specialists in Louisiana earn a median of about $52,440 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,510 for the lowest 10% to over $90,610 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it support specialists in Louisiana?
Louisiana it support specialist roles are posted by RNGD, RLC, and Dark Horse Tech and others right now, based on current listings on Migrate Mate as of November 2026. Healthcare networks, state and local government agencies, and energy sector firms account for a large share of the consistent openings across the state.
Which Louisiana cities have the most it support specialist jobs?
Baton Rouge, Metairie, and Broussard hold the most it support specialist openings in Louisiana right now. New Orleans and Baton Rouge lead because of their concentration of large healthcare systems, universities, and state government offices, while Shreveport draws demand from regional medical centers and a growing professional services sector in northwest Louisiana.
Are there remote it support specialist jobs in Louisiana?
Yes, but they are less common than in purely desk-based roles, since a significant share of it support work requires physical access to hardware, servers, and end-user workstations. About 50% of it support specialist openings tied to Louisiana are remote or hybrid as of November 2026, reflecting employers who permit remote handling of tickets, software issues, and system monitoring. Roles focused on cloud administration, help desk triage, and software support are the most likely to offer remote or hybrid arrangements.
How can I get hired as a it support specialist in Louisiana with little or no experience?
The most realistic entry path is obtaining a CompTIA A+ certification and applying to helpdesk technician or IT technician I positions, which are the standard entry-level titles at large Louisiana employers. Ochsner Health and Louisiana state agencies regularly bring on junior technicians through internal progression programs, and the Louisiana Community and Technical College System offers short-term IT support programs that lead directly to entry roles. Candidates coming from adjacent positions like office administrator, audiovisual technician, or customer service representative find the transition straightforward when paired with a recognized certification.
Where can I find and apply to it support specialist jobs in Louisiana?
You can find and apply to it support specialist jobs in Louisiana on Migrate Mate, which lists current Louisiana openings updated regularly. Search the listings, identify the roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 8 IT Support Specialist Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
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