IT Support Technician Jobs in North Carolina
IT Support Technician jobs in North Carolina are consistently in demand, concentrated in the finance, healthcare, defense, and research sectors that define the state's economy. Charlotte, Raleigh, and the Research Triangle are the busiest hiring markets, with major employers like Bank of America, Duke Health, and Lenovo maintaining large technology operations across the state. The most sought-after specialties include help desk and desktop support, Microsoft 365 and Active Directory administration, and endpoint security and device management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 47+ IT Support Technician jobs
Are You Our Next IT Support Specialist?
At Anteris, we're looking for a talented IT Support Specialist to join our growing team and help deliver an exceptional support experience to our clients.
As one of the first points of contact for our clients, you'll play an important role in helping people navigate technology challenges, keeping their businesses running smoothly, and ensuring they feel supported every step of the way.
This is a hands-on technical role that combines frontline help desk support and opportunities to participate in IT projects. You'll work across a wide variety of clients, technologies, and environments, with opportunities to expand your skills and take on new challenges.
We're looking for someone who genuinely enjoys helping people, approaches technical challenges with curiosity and persistence, and takes pride in seeing problems through to resolution.
At Anteris, we believe that great technical support starts with great people. We value individuals who communicate clearly, take ownership, treat others with respect, and contribute to a team where everyone helps one another succeed.
What Your Typical Week Will Look Like
Client Support & Troubleshooting
- Serve as a primary point of contact for clients requesting technical assistance by phone, email, and our support portal.
- Troubleshoot and resolve common technical issues involving Windows and macOS computers, Microsoft 365, Google Workspace, user accounts, applications, printers, networking, and other business technologies.
- Take ownership of client requests, communicating clearly and providing updates through resolution.
- Escalate more complex technical issues to the appropriate team members while ensuring a smooth handoff.
- Document troubleshooting steps, resolutions, and relevant technical information to support our clients and team.
Dispatch
- Participate in a rotating dispatch schedule, helping coordinate incoming service requests and technician assignments.
- Evaluate and prioritize incoming requests based on urgency, business impact, and client needs.
- Ensure requests are appropriately documented, assigned, and progressing toward resolution.
- Help coordinate schedules and communicate expectations between clients and our technical team.
Project & Technical Work
- Participate in client projects such as workstation deployments, hardware replacements, cloud service migrations, system upgrades, and other technology improvements.
- Assist with the configuration, installation, and maintenance of client systems.
- Work alongside experienced engineers and project teams to expand your technical knowledge and capabilities.
- Occasionally travel to client locations for installations, troubleshooting, maintenance, and project work.
After-Hours Support
- Participate in a rotating on-call schedule to support clients with critical after-hours issues (currently averaging one week every 4–5 weeks).
- Occasionally work evenings or weekends to accommodate scheduled maintenance, client needs, or project deployments.
What We're Looking For
The Person
We believe technical skills can be developed, but how you approach people, challenges, and responsibilities matters just as much.
Our ideal candidate:
- Enjoys helping people and delivering an excellent customer experience.
- Communicates clearly, professionally, and empathetically, especially when someone is frustrated or experiencing technical difficulties.
- Takes ownership of problems and follows through on commitments.
- Thinks logically, troubleshoots methodically, and knows when to ask for help.
- Can manage multiple priorities in a fast-paced environment without losing attention to detail.
- Works well with others, treats teammates with respect, and contributes to a supportive team environment.
- Is curious about technology and motivated to continuously learn and improve.
Technical Experience
We're looking for candidates with previous professional IT support experience and a working understanding of common business technologies.
Experience or familiarity with the following will help you succeed:
- Windows 10/11 and macOS desktop environments.
- Windows Server environments and basic system administration.
- Microsoft 365 and Google Workspace administration and end-user support.
- Active Directory, Microsoft Entra ID, and user account management.
- Basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Remote access and remote support tools.
- Workstation configuration, software installation, and hardware troubleshooting.
- Cybersecurity fundamentals, multifactor authentication, and endpoint security.
- IT ticketing systems and technical documentation.
- Strong troubleshooting skills and the ability to diagnose and resolve technical problems independently.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are valuable, but we're equally interested in practical experience, problem-solving ability, and a demonstrated commitment to learning.
Why Join Anteris?
Finding the right fit matters to us.
At Anteris, you'll join a team that believes technology should make people's lives easier, not more complicated. We take pride in developing lasting relationships with our clients by being responsive, dependable, and genuinely invested in their success.
You'll have the opportunity to work with a variety of technologies and organizations, collaborate with experienced technical professionals, and continue developing your skills.
Most importantly, you'll be part of a team that values humility, accountability, continuous improvement, and supporting one another.
If you're someone who enjoys solving problems, takes pride in helping others, and wants to grow your career in IT, we'd love to hear from you.
Additional Information
This is a North Carolina-based position. Candidates must reside in North Carolina and be available for occasional travel to client locations, including travel within the state.
This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of duties or qualifications. Responsibilities may evolve as business needs change.
Are You Our Next IT Support Specialist?
At Anteris, we're looking for a talented IT Support Specialist to join our growing team and help deliver an exceptional support experience to our clients.
As one of the first points of contact for our clients, you'll play an important role in helping people navigate technology challenges, keeping their businesses running smoothly, and ensuring they feel supported every step of the way.
This is a hands-on technical role that combines frontline help desk support and opportunities to participate in IT projects. You'll work across a wide variety of clients, technologies, and environments, with opportunities to expand your skills and take on new challenges.
We're looking for someone who genuinely enjoys helping people, approaches technical challenges with curiosity and persistence, and takes pride in seeing problems through to resolution.
At Anteris, we believe that great technical support starts with great people. We value individuals who communicate clearly, take ownership, treat others with respect, and contribute to a team where everyone helps one another succeed.
What Your Typical Week Will Look Like
Client Support & Troubleshooting
- Serve as a primary point of contact for clients requesting technical assistance by phone, email, and our support portal.
- Troubleshoot and resolve common technical issues involving Windows and macOS computers, Microsoft 365, Google Workspace, user accounts, applications, printers, networking, and other business technologies.
- Take ownership of client requests, communicating clearly and providing updates through resolution.
- Escalate more complex technical issues to the appropriate team members while ensuring a smooth handoff.
- Document troubleshooting steps, resolutions, and relevant technical information to support our clients and team.
Dispatch
- Participate in a rotating dispatch schedule, helping coordinate incoming service requests and technician assignments.
- Evaluate and prioritize incoming requests based on urgency, business impact, and client needs.
- Ensure requests are appropriately documented, assigned, and progressing toward resolution.
- Help coordinate schedules and communicate expectations between clients and our technical team.
Project & Technical Work
- Participate in client projects such as workstation deployments, hardware replacements, cloud service migrations, system upgrades, and other technology improvements.
- Assist with the configuration, installation, and maintenance of client systems.
- Work alongside experienced engineers and project teams to expand your technical knowledge and capabilities.
- Occasionally travel to client locations for installations, troubleshooting, maintenance, and project work.
After-Hours Support
- Participate in a rotating on-call schedule to support clients with critical after-hours issues (currently averaging one week every 4–5 weeks).
- Occasionally work evenings or weekends to accommodate scheduled maintenance, client needs, or project deployments.
What We're Looking For
The Person
We believe technical skills can be developed, but how you approach people, challenges, and responsibilities matters just as much.
Our ideal candidate:
- Enjoys helping people and delivering an excellent customer experience.
- Communicates clearly, professionally, and empathetically, especially when someone is frustrated or experiencing technical difficulties.
- Takes ownership of problems and follows through on commitments.
- Thinks logically, troubleshoots methodically, and knows when to ask for help.
- Can manage multiple priorities in a fast-paced environment without losing attention to detail.
- Works well with others, treats teammates with respect, and contributes to a supportive team environment.
- Is curious about technology and motivated to continuously learn and improve.
Technical Experience
We're looking for candidates with previous professional IT support experience and a working understanding of common business technologies.
Experience or familiarity with the following will help you succeed:
- Windows 10/11 and macOS desktop environments.
- Windows Server environments and basic system administration.
- Microsoft 365 and Google Workspace administration and end-user support.
- Active Directory, Microsoft Entra ID, and user account management.
- Basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Remote access and remote support tools.
- Workstation configuration, software installation, and hardware troubleshooting.
- Cybersecurity fundamentals, multifactor authentication, and endpoint security.
- IT ticketing systems and technical documentation.
- Strong troubleshooting skills and the ability to diagnose and resolve technical problems independently.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are valuable, but we're equally interested in practical experience, problem-solving ability, and a demonstrated commitment to learning.
Why Join Anteris?
Finding the right fit matters to us.
At Anteris, you'll join a team that believes technology should make people's lives easier, not more complicated. We take pride in developing lasting relationships with our clients by being responsive, dependable, and genuinely invested in their success.
You'll have the opportunity to work with a variety of technologies and organizations, collaborate with experienced technical professionals, and continue developing your skills.
Most importantly, you'll be part of a team that values humility, accountability, continuous improvement, and supporting one another.
If you're someone who enjoys solving problems, takes pride in helping others, and wants to grow your career in IT, we'd love to hear from you.
Additional Information
This is a North Carolina-based position. Candidates must reside in North Carolina and be available for occasional travel to client locations, including travel within the state.
This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of duties or qualifications. Responsibilities may evolve as business needs change.
See All 47 IT Support Technician Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
IT Support Technician Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Medical Devices
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in IT support technician jobs across North Carolina.
- CompTIA A+ certification or equivalent vendor-neutral credential required by most employers
- One or more years of hands-on desktop and hardware troubleshooting experience
- Proficiency with Microsoft 365, Active Directory, and remote support tools
- Strong written and verbal communication skills for end-user support environments
- Experience supporting both Windows and macOS operating systems in enterprise settings
- Ability to obtain a background clearance, required by finance and government contractors
IT Support Technician Jobs in North Carolina: Frequently Asked Questions
How do you become an it support technician in North Carolina?
North Carolina does not require a state-issued license to work as an it support technician, so the path runs through education and vendor-neutral certification. Most employers expect at least a high school diploma or associate degree in information technology, combined with a CompTIA A+ certification, which is widely recognized as the entry-level benchmark. Community colleges across North Carolina, including Wake Tech and Central Piedmont, offer IT programs that map directly to these credentials.
Which companies hire it support technicians in North Carolina?
Companies currently hiring it support technicians in North Carolina include EmergeOrtho, IDS International, and People, Technology & Processes, per current listings on Migrate Mate as of November 2026. North Carolina's concentration of financial institutions in Charlotte and research-driven organizations in the Triangle keeps demand for technicians steady across a wide range of employer sizes and industries.
Which North Carolina cities have the most it support technician jobs?
Greensboro, Durham, and Raleigh are the North Carolina cities with the most it support technician openings. Charlotte's dense financial services sector and Raleigh's expanding technology and state government workforce drive the majority of openings, while Durham and Chapel Hill generate demand through large academic medical centers and biotech research institutions.
Are there remote it support technician jobs in North Carolina?
Yes, but they're less common than in purely desk-based fields, since much of the role involves hands-on hardware and on-site end-user support. About 33% of it support technician openings tied to North Carolina are remote or hybrid as of November 2026, with remote options concentrating in tier-one help desk, service desk triage, and software troubleshooting where no physical access to devices is needed.
How can I get hired as an it support technician in North Carolina with little or no experience?
The most realistic entry path is completing a CompTIA A+ certification alongside an associate degree or certificate program from a North Carolina community college, then targeting help desk or desktop support associate roles. Wake Tech Community College and Central Piedmont Community College both offer IT support pathways with employer partnerships. Large North Carolina institutions like Duke Health and state government agencies regularly hire entry-level technicians, and candidates moving laterally from customer service or office administration roles with technical exposure are competitive.
Where can I find and apply to it support technician jobs in North Carolina?
You can find and apply to it support technician jobs in North Carolina on Migrate Mate, which lists current openings tied to the state. Search the available roles, find the ones that fit your experience and location, and apply directly through the listings. No account creation is needed to see what is currently posted.
See All 47 IT Support Technician Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs