Patient Representative Jobs in District of Columbia
Patient Representative jobs in District of Columbia concentrate in the city's dense network of academic medical centers, federal health agencies, and large nonprofit hospital systems, with demand ranging from entry-level patient advocate roles to senior liaison positions. Most hiring activity centers in Washington DC itself, where organizations such as MedStar Health, Children's National Hospital, and George Washington University Hospital maintain consistent patient representative staffing. The most sought-after specialties include billing advocacy, discharge planning coordination, and grievance resolution. Find a role that fits below and apply directly.
Find Patient Representative JobsOverview
Showing 5 of 13+ Patient Representative jobs
Kids Are Our Everything.
Department
10112 Patient AccessPay Range
$21.37 - $42.22About the Role:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep.
What You’ll Bring:
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years Related experience (Required)
Required Skills/Knowledge
Broad knowledge in administrative processes, customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system.
Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients.
Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider’s office or scheduling coordinator to address issue timely without delaying patient care.
Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.
Cash Collection
Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
Maintain departmental requirements regarding cash controls and collections
Billing Preparation
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
Responsible to ensure daily quality review of all registration processed real-time.
Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day.
Distribute mail. May work returned mail as needed.
All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
Maintain office files and office supplies at P AR levels.
Maintain clean reception area and work space.
Other support as needed.
Benefits That Support You:
- Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
- Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
- Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
- Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
- Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
At Children's National, you'll find more than a job. You'll join a nationally recognized team of passionate clinicians committed to excellence, innovation, and advancing the future of pediatric oncology. If you're looking for a practice environment that combines clinical complexity, academic engagement, interdisciplinary collaboration, and the opportunity to make a lasting impact on children's lives, we invite you to consider joining our team.
- Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
- Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
- Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
- Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
Kids Are Our Everything.
Department
10112 Patient AccessPay Range
$21.37 - $42.22About the Role:
This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep.
What You’ll Bring:
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years Related experience (Required)
Required Skills/Knowledge
Broad knowledge in administrative processes, customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system.
Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients.
Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider’s office or scheduling coordinator to address issue timely without delaying patient care.
Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.
Cash Collection
Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
Maintain departmental requirements regarding cash controls and collections
Billing Preparation
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
Responsible to ensure daily quality review of all registration processed real-time.
Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day.
Distribute mail. May work returned mail as needed.
All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
Maintain office files and office supplies at P AR levels.
Maintain clean reception area and work space.
Other support as needed.
Benefits That Support You:
- Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
- Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
- Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
- Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
- Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
At Children's National, you'll find more than a job. You'll join a nationally recognized team of passionate clinicians committed to excellence, innovation, and advancing the future of pediatric oncology. If you're looking for a practice environment that combines clinical complexity, academic engagement, interdisciplinary collaboration, and the opportunity to make a lasting impact on children's lives, we invite you to consider joining our team.
- Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
- Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
- Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
- Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
See All 13 Patient Representative Jobs in District of Columbia
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Find Patient Representative JobsPatient Representative Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Patient Representative Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in patient representative jobs across District of Columbia.
- Associate or bachelor's degree in healthcare administration, social work, or a related field
- Prior experience in patient services, customer service, or a clinical support role
- Familiarity with HIPAA regulations and patient rights standards in healthcare settings
- Strong written and verbal communication skills for resolving patient complaints and inquiries
- Proficiency with electronic health record systems such as Epic or Cerner
- Ability to collaborate across clinical, administrative, and billing departments effectively
Patient Representative Jobs in District of Columbia: Frequently Asked Questions
How do you become a patient representative in District of Columbia?
Patient representatives in District of Columbia do not require a state-issued license, but most employers expect at minimum an associate degree, with many preferring a bachelor's in healthcare administration, public health, or social work. Employers like MedStar Health and Children's National Hospital typically hire candidates who have completed relevant coursework and can demonstrate patient-facing or healthcare administrative experience, making internships or volunteer work at DC-area hospitals a practical entry point.
Which companies hire patient representatives in District of Columbia?
District of Columbia patient representative roles are posted by Children's National Hospital, Solis Mammography, and Guidehouse and others right now, based on current listings on Migrate Mate as of September 2026. Washington DC's concentration of major hospital systems, federally affiliated health institutions, and large nonprofit healthcare networks makes it one of the more active markets for this role in the Mid-Atlantic region.
Which District of Columbia cities have the most patient representative jobs?
Washington account for the largest share of patient representative openings in District of Columbia. Washington DC dominates the market given its density of major hospital systems, federal health agencies, and academic medical centers, while nearby areas in the broader metro see demand driven by large regional employers with satellite facilities and outpatient clinics.
Are there remote patient representative jobs in District of Columbia?
Yes, but they're limited. About 25% of patient representative openings tied to District of Columbia are remote or hybrid as of September 2026, reflecting the role's frequent need for in-person patient interaction. The functions most likely to be performed remotely are billing advocacy, insurance follow-up, and telephone-based grievance resolution, where direct bedside presence is not required.
How can I get hired as a patient representative in District of Columbia with little or no experience?
The most realistic entry path is applying for patient services coordinator or front desk roles at DC-area hospital systems such as MedStar Health or George Washington University Hospital, which regularly bring on candidates from adjacent positions like medical receptionist or billing specialist. Completing a healthcare administration certificate through a local institution such as George Washington University or UDC strengthens an application considerably, and volunteering at a DC hospital system's patient services department provides the direct exposure most hiring managers look for.
Where can I find and apply to patient representative jobs in District of Columbia?
You can find and apply to patient representative jobs in District of Columbia on Migrate Mate, which lists current openings across the District. Search the available roles, find the ones that fit your background and schedule, and apply directly to the employers posting them.
See All 13 Patient Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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