Patient Representative Jobs in North Carolina
Patient Representative jobs in North Carolina are open across Hendersonville, Fayetteville, and Greensboro and other North Carolina metros, with employers like UNC Health, Advocate Aurora Health, and Amazon hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 6+ Patient Representative jobs
JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.
EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. Bilingual.
LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A
ESSENTIAL FUNCTIONS:
-
Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
-
Ensures all patient demographic and insurance information is complete and accurate.
-
Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
-
Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due.
-
Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate.
-
Identifies patients in need of financial assistance and refers patients to Financial Counselor.
-
Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
-
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
-
Proactively communicates issues involving customer service and process improvement opportunities to management.
-
Meets productivity requirements to ensure excellent service is provided to customers.
-
Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
-
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
SKILLS & QUALIFICATIONS:
- Ability to identify and understand issues and problems.
- Examines data and draws logical conclusions based on information available.
- Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
- Mathematical aptitude, effective oral and written communication skills and critical thinking skills.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.
- Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Experience with Microsoft Outlook, Word and Excel and ADT software.
- Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages.
- Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work.
WORK ENVIRONMENT:
- Exposed to a normal office environment.
- Must be able to sit the majority of the workday.
- Occasionally lifts up to 10 lbs.
- Operates all equipment necessary to perform the job.
LOCATION: Winston-Salem Clinics
JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.
EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. Bilingual.
LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A
ESSENTIAL FUNCTIONS:
-
Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
-
Ensures all patient demographic and insurance information is complete and accurate.
-
Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
-
Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due.
-
Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate.
-
Identifies patients in need of financial assistance and refers patients to Financial Counselor.
-
Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
-
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
-
Proactively communicates issues involving customer service and process improvement opportunities to management.
-
Meets productivity requirements to ensure excellent service is provided to customers.
-
Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
-
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
SKILLS & QUALIFICATIONS:
- Ability to identify and understand issues and problems.
- Examines data and draws logical conclusions based on information available.
- Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
- Mathematical aptitude, effective oral and written communication skills and critical thinking skills.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.
- Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Experience with Microsoft Outlook, Word and Excel and ADT software.
- Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages.
- Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work.
WORK ENVIRONMENT:
- Exposed to a normal office environment.
- Must be able to sit the majority of the workday.
- Occasionally lifts up to 10 lbs.
- Operates all equipment necessary to perform the job.
LOCATION: Winston-Salem Clinics
See All 6 Patient Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Patient Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- UNC Health2
- Advocate Aurora Health1
- Amazon1
- Cone Health1
- WakeMed1
Top Industries Hiring
- Healthcare & Medical Services5
What North Carolina Employers Look For
The qualifications that appear most often in patient representative jobs across North Carolina.
- High school diploma or associate degree in healthcare administration or a related field
- Experience with electronic health record systems such as Epic or Cerner
- Knowledge of HIPAA regulations and patient privacy requirements
- Strong verbal communication and active listening skills in a clinical or customer-facing setting
- Ability to navigate insurance verification, billing inquiries, or prior authorization processes
- Bilingual proficiency, particularly in Spanish, is frequently preferred for patient-facing roles
Patient Representative Jobs in North Carolina: Frequently Asked Questions
How many patient representative jobs are there in North Carolina?
There are 6+ patient representative openings in North Carolina on Migrate Mate as of June 2026, with the most roles in Hendersonville, Fayetteville, and Greensboro. New positions post regularly as employers across North Carolina hire.
Which North Carolina cities have the most patient representative jobs?
Hendersonville, Fayetteville, and Greensboro have the most patient representative openings in North Carolina right now, with additional roles spread across smaller metros statewide.
Which companies hire patient representatives in North Carolina?
Employers hiring patient representatives in North Carolina include UNC Health, Advocate Aurora Health, and Amazon, based on current listings on Migrate Mate as of June 2026.
Are there remote patient representative jobs in North Carolina?
Yes. About 0% of patient representative openings tied to North Carolina are remote or hybrid as of June 2026. The rest are on-site roles based in North Carolina metros.
How do I apply for patient representative jobs in North Carolina?
You can apply to patient representative jobs in North Carolina directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred North Carolina location, then apply to each one that fits.
See All 6 Patient Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Patient Representative Jobs