Patient Representative Jobs in Texas
Patient representative jobs in Texas are in strong demand, concentrated in hospital systems, insurance networks, and large integrated health networks, with openings at every level from entry-level patient services to senior patient advocacy roles. The busiest hiring metros are Houston, Dallas, and San Antonio, home to anchor employers such as Memorial Hermann Health System, Baylor Scott and White Health, and CHRISTUS Health. The most sought-after specialties in Texas include patient financial counseling, care coordination liaison work, and billing and insurance dispute resolution. Find a role that fits below and apply directly.
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Description
Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
- Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
- Assists with answering phones, taking messages and assisting with patient and staff inquiries.
- Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
- Schedules appointments for patients in accordance with physician guidelines.
- Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
- Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
- Scheduled appointments according to clinician template and follows office scheduling policies.
- Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
- Screens visitors and responds to routine requests for information.
- Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
- Supports and adheres to CHRISTUS Service Guarantee.
- Performs other related work as assigned by leadership.
Requirements:
- High school diploma or equivalent.
- Knowledge of managed care preferred.
- Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
- Excellent interpersonal and communication skills and good math knowledge essential.
- Some College Preferred.
- Three or more years of experience in a health care organization.
- ICD9 and CPT coding (advanced skills) Preferred.
- Experience with charge posting or collections Preferred.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Description
Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
- Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
- Assists with answering phones, taking messages and assisting with patient and staff inquiries.
- Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
- Schedules appointments for patients in accordance with physician guidelines.
- Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
- Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
- Scheduled appointments according to clinician template and follows office scheduling policies.
- Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
- Screens visitors and responds to routine requests for information.
- Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
- Supports and adheres to CHRISTUS Service Guarantee.
- Performs other related work as assigned by leadership.
Requirements:
- High school diploma or equivalent.
- Knowledge of managed care preferred.
- Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
- Excellent interpersonal and communication skills and good math knowledge essential.
- Some College Preferred.
- Three or more years of experience in a health care organization.
- ICD9 and CPT coding (advanced skills) Preferred.
- Experience with charge posting or collections Preferred.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
See All 123+ Patient Representative Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Patient Representative Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- CHRISTUS Health45
- Baylor Scott & White Health18
- UTHealth Houston11
- Methodist Health System9
- R1 RCM8
Top Industries Hiring
- Healthcare & Medical Services91
- Education13
- Technology & Software11
- Insurance6
- Non-Profit & Social Services1
What Texas Employers Look For
The qualifications that appear most often in patient representative jobs across Texas.
- High school diploma or associate degree with demonstrated healthcare customer service experience
- Proficiency in electronic health record systems such as Epic or Cerner
- Strong knowledge of insurance billing, claims processes, and patient financial assistance programs
- Bilingual Spanish and English communication skills preferred across major Texas markets
- Experience de-escalating patient concerns and resolving complaints in a clinical or hospital setting
- Familiarity with HIPAA privacy regulations and Texas Health and Safety Code patient rights provisions
Patient Representative Jobs in Texas: Frequently Asked Questions
How do you become a patient representative in Texas?
Most patient representative roles in Texas require a high school diploma or associate degree plus healthcare customer service experience, with no state-issued license mandated for the role itself. Many Texas employers prefer or require candidates to hold or pursue the Certified Patient Experience Professional credential through the Beryl Institute. Larger systems such as Baylor Scott and White and Memorial Hermann also prioritize candidates with training in medical billing, insurance verification, or social work fundamentals.
Which companies hire patient representatives in Texas?
Employers hiring patient representatives in Texas right now include CHRISTUS Health, Baylor Scott & White Health, and UTHealth Houston, based on current listings on Migrate Mate as of June 2026. Texas's size and the density of large integrated health systems mean consistent openings across both major metro campuses and regional community hospitals throughout the state.
Which Texas cities have the most patient representative jobs?
Houston, Austin, and San Antonio are the Texas cities with the most patient representative openings, driven by the concentration of flagship hospital campuses, insurance carrier operations, and large health network headquarters that anchor hiring in those metros. Smaller cities such as Fort Worth and El Paso also post steady openings tied to regional health systems serving large uninsured or underinsured populations.
Are there remote patient representative jobs in Texas?
Yes, and more than most healthcare roles, since patient representatives who handle phone intake, financial counseling, and insurance dispute resolution can work off-site. About 2% of patient representative openings tied to Texas are remote or hybrid as of June 2026, reflecting a genuine shift by large Texas systems toward virtual patient services. Phone-based financial counseling and insurance authorization coordination are the functions most commonly listed as fully remote.
How can I get hired as a patient representative in Texas with little or no experience?
The most realistic entry path is applying directly to patient access representative or patient services coordinator roles at large Texas health systems, which routinely hire candidates without clinical backgrounds. Baylor Scott and White Health and CHRISTUS Health both run on-the-job training tracks for patient-facing staff. A completed medical billing or healthcare administration certificate from a Texas community college, or lateral experience as a medical receptionist or call center agent, strengthens any application significantly.
Where can I find and apply to patient representative jobs in Texas?
You can find and apply to patient representative jobs in Texas on Migrate Mate, which lists current Texas openings from employers hiring now. Find the roles that fit your background and apply directly through each listing.
See All 123+ Patient Representative Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Patient Representative Jobs