Patient Service Representative Jobs in Massachusetts
Patient Service Representative jobs in Massachusetts are in strong demand, concentrated in hospital systems, academic medical centers, outpatient clinics, and specialty practices across one of the most active healthcare job markets in the country. Boston, Worcester, and Springfield are the largest hiring metros, with major employers such as Mass General Brigham, UMass Memorial Health, and Baystate Health consistently seeking candidates across all experience levels. The most in-demand specialties include insurance verification, prior authorization coordination, and patient registration. Find a role that fits below and apply directly.
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Baystate Health, Western Massachusetts’s premier healthcare provider,
and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Primary Care team in Palmer, MA.
RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.
SCHEDULE:
- Full-time, 40 hours a week
- Monday through Friday, schedule TBD
- No weekends, No holidays
LOCATION:
- 40 Wright St
- Palmer, MA
QUALIFICATIONS:
- High School Diploma or GED, required
- At least 6 months in a medical office setting, preferred
- Great interpersonal skills and able to work in a fast-paced environment a MUST
- Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service
Benefits That Support You
At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.
Depending on eligibility, benefits may include:
- Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
- Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
- Career Growth: Clinical advancement, leadership development, and internal career opportunities.
- Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
- Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
- Retirement: Retirement savings and employer match.
- Paid Time Off: Generous PTO for eligible employees.
About Baystate Health
Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.
Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.
Start Your Career at Baystate Health
You Belong at Baystate.
Education:
GED or HiSET (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum – Midpoint – Maximum
$17.98 – $22.99 – $29.82
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Baystate Health, Western Massachusetts’s premier healthcare provider,
and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Primary Care team in Palmer, MA.
RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.
SCHEDULE:
- Full-time, 40 hours a week
- Monday through Friday, schedule TBD
- No weekends, No holidays
LOCATION:
- 40 Wright St
- Palmer, MA
QUALIFICATIONS:
- High School Diploma or GED, required
- At least 6 months in a medical office setting, preferred
- Great interpersonal skills and able to work in a fast-paced environment a MUST
- Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service
Benefits That Support You
At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.
Depending on eligibility, benefits may include:
- Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
- Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
- Career Growth: Clinical advancement, leadership development, and internal career opportunities.
- Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
- Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
- Retirement: Retirement savings and employer match.
- Paid Time Off: Generous PTO for eligible employees.
About Baystate Health
Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.
Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.
Start Your Career at Baystate Health
You Belong at Baystate.
Education:
GED or HiSET (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum – Midpoint – Maximum
$17.98 – $22.99 – $29.82
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
See All 27 Patient Service Representative Jobs in Massachusetts
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Find JobsPatient Service Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Service Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in patient service representative jobs across Massachusetts.
- High school diploma or GED required by most Massachusetts healthcare employers
- Demonstrated experience with electronic health record systems such as Epic or Cerner
- Strong knowledge of insurance verification and prior authorization processes
- Proficiency in medical terminology used in patient-facing and billing contexts
- Ability to communicate clearly with patients, clinical staff, and insurance representatives
- Customer service or healthcare administrative experience in an outpatient or hospital setting
Patient Service Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient service representative in Massachusetts?
Most Massachusetts employers require a high school diploma or equivalent, with associate degrees in healthcare administration or medical office management preferred for competitive positions. No state-issued license is required for the role in Massachusetts, but familiarity with Epic or Cerner electronic health records, medical billing codes, and HIPAA compliance is expected. Entry-level candidates often start in patient registration or front-desk roles at community health centers or hospital outpatient departments before advancing.
Which companies hire patient service representatives in Massachusetts?
Companies currently hiring patient service representatives in Massachusetts include Beth Israel Lahey Health, Optum, and Tenet Healthcare, per current listings on Migrate Mate as of October 2026. Massachusetts's large academic medical systems and regional health networks are among the most consistent sources of open positions throughout the year.
Which Massachusetts cities have the most patient service representative jobs?
Boston, Worcester, and Lowell have the most patient service representative openings in Massachusetts. Boston drives the highest volume given its concentration of academic medical centers and specialty hospitals, while Worcester and Springfield reflect strong demand from large regional health systems like UMass Memorial Health and Baystate Health that anchor those metro areas.
Are there remote patient service representative jobs in Massachusetts?
Yes, but they're limited. Patient service representative work is largely on-site because it involves direct patient contact, front-desk coordination, and real-time collaboration with clinical teams. About 25% of patient service representative openings tied to Massachusetts are remote or hybrid as of October 2026. The portions of the role most likely to go remote are insurance verification and prior authorization follow-up, where work is phone- and system-based rather than in person.
How can I get hired as a patient service representative in Massachusetts with little or no experience?
The most realistic entry path is applying for patient registration or medical receptionist roles at community health centers and federally qualified health centers across Massachusetts, which regularly hire candidates without prior clinical administrative experience. Large systems such as Mass General Brigham and Boston Medical Center run new-employee onboarding programs that train staff on Epic and billing workflows from the ground up. Completing a medical office administration certificate through a Massachusetts community college gives candidates a measurable edge in competitive applicant pools.
Where can I find and apply to patient service representative jobs in Massachusetts?
You can find and apply to patient service representative jobs in Massachusetts on Migrate Mate, which lists current openings from Massachusetts employers. Find roles that fit your experience and location, then apply directly to the employer through the listing.
See All 27 Patient Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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