Patient Service Representative Jobs in Massachusetts
Patient Service Representative jobs in Massachusetts are in strong demand, concentrated in hospital systems, academic medical centers, outpatient clinics, and specialty practices across one of the most active healthcare job markets in the country. Boston, Worcester, and Springfield are the largest hiring metros, with major employers such as Mass General Brigham, UMass Memorial Health, and Baystate Health consistently seeking candidates across all experience levels. The most in-demand specialties include insurance verification, prior authorization coordination, and patient registration. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 18+ Patient Service Representative jobs
Hours: Per-Diem. 48-hour monthly requirement at minimum. 1 weekend requirement per month (Saturday/Sunday from 7:00 AM to 3:30 PM). 1 winter & summer holiday required. Shifts will primarily be during weekends and 2nd shift (3 PM to 11:30 PM).
Location: Onsite at Main Campus - Lowell General Hospital. Ability to work at Saints Campus in Lowell is also highly preferred.
Requirements: Availability to conduct day shift training Monday-Friday from 8:30 AM to 5:00 PM your first week. 2 additional weeks of onsite training are required and can be conducted during the day, evening, or weekends.
Job Profile Summary
This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised and communicates information that requires little explanation or interpretation.
Job Overview:
This position is responsible for interviewing inpatients and outpatients with a courteous and professional demeanor to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, coinsurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers.
Job Description:
Minimum Qualifications:
1.High school diploma or equivalent.
Preferred Qualifications:
1.One (1) year of experience in customer service setting, hospital registration, medical office, insurance, etc.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly.
2. Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative.
3. Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes have been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if there are any concerns with coverage after checking insurance eligibility.
4. Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available.
5. Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.
6. Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time-of-service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices regarding payments and credits. Is aware of all types of credit cards accepted by the organization.
7. Posts collected payments in system of record and verify appropriate dollar amount and volume are posted in compliance with department guidelines.
8. Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s financial state and related information in system of record for reference of hospital administration and billing.
9. Obtains authorization, pre-certification, referral, and/or notification as necessary. Attaches verification to patient’s account and documents information in the system of record for reference of hospital administration and billing.
10. Takes personal responsibility to provide excellent customer service and delivers exceptional professional courtesy to all patients.
11. Interacts with physicians, nursing units, and office staff in a courteous and professional manner.
12. Maintains hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.
13. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.
Physical Requirements:
1. Frequent sitting, standing and walking while working, and lifting 10-15 pounds.
2. Must be able to reach supply shelves in the office or supply room and reach printers and copiers.
3. May be exposed to dust and other typical office-like discomforts.
4. Manual dexterity using fine hand manipulations for computer keyboard operation.
5. Requires ability to see computer screen and read reports.
6. Requires ability to hear communications from coworkers, and from physicians and/or other clinical staff
Skills & Abilities:
1. Computer literacy required including familiarity with word documents, Excel spreadsheets, email applications and be able to learn new applications, including the Organization’s Electronic Health Record (EHR). Ability to perform accurate data entry.
2. Strong customer service skills including excellent interpersonal and telephone skills.
3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
4. Experience using computer-based, patient registration systems.
5. Thorough understanding of private insurance, Medicare, and Medicaid programs.
6. Knowledge of medical terminology.
7. Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$20.12 - $25.15
Hours: Per-Diem. 48-hour monthly requirement at minimum. 1 weekend requirement per month (Saturday/Sunday from 7:00 AM to 3:30 PM). 1 winter & summer holiday required. Shifts will primarily be during weekends and 2nd shift (3 PM to 11:30 PM).
Location: Onsite at Main Campus - Lowell General Hospital. Ability to work at Saints Campus in Lowell is also highly preferred.
Requirements: Availability to conduct day shift training Monday-Friday from 8:30 AM to 5:00 PM your first week. 2 additional weeks of onsite training are required and can be conducted during the day, evening, or weekends.
Job Profile Summary
This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised and communicates information that requires little explanation or interpretation.
Job Overview:
This position is responsible for interviewing inpatients and outpatients with a courteous and professional demeanor to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, coinsurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers.
Job Description:
Minimum Qualifications:
1.High school diploma or equivalent.
Preferred Qualifications:
1.One (1) year of experience in customer service setting, hospital registration, medical office, insurance, etc.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly.
2. Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative.
3. Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes have been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if there are any concerns with coverage after checking insurance eligibility.
4. Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available.
5. Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.
6. Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time-of-service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices regarding payments and credits. Is aware of all types of credit cards accepted by the organization.
7. Posts collected payments in system of record and verify appropriate dollar amount and volume are posted in compliance with department guidelines.
8. Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s financial state and related information in system of record for reference of hospital administration and billing.
9. Obtains authorization, pre-certification, referral, and/or notification as necessary. Attaches verification to patient’s account and documents information in the system of record for reference of hospital administration and billing.
10. Takes personal responsibility to provide excellent customer service and delivers exceptional professional courtesy to all patients.
11. Interacts with physicians, nursing units, and office staff in a courteous and professional manner.
12. Maintains hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.
13. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.
Physical Requirements:
1. Frequent sitting, standing and walking while working, and lifting 10-15 pounds.
2. Must be able to reach supply shelves in the office or supply room and reach printers and copiers.
3. May be exposed to dust and other typical office-like discomforts.
4. Manual dexterity using fine hand manipulations for computer keyboard operation.
5. Requires ability to see computer screen and read reports.
6. Requires ability to hear communications from coworkers, and from physicians and/or other clinical staff
Skills & Abilities:
1. Computer literacy required including familiarity with word documents, Excel spreadsheets, email applications and be able to learn new applications, including the Organization’s Electronic Health Record (EHR). Ability to perform accurate data entry.
2. Strong customer service skills including excellent interpersonal and telephone skills.
3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
4. Experience using computer-based, patient registration systems.
5. Thorough understanding of private insurance, Medicare, and Medicaid programs.
6. Knowledge of medical terminology.
7. Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$20.12 - $25.15
See All 18 Patient Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Service Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in patient service representative jobs across Massachusetts.
- High school diploma or GED required by most Massachusetts healthcare employers
- Demonstrated experience with electronic health record systems such as Epic or Cerner
- Strong knowledge of insurance verification and prior authorization processes
- Proficiency in medical terminology used in patient-facing and billing contexts
- Ability to communicate clearly with patients, clinical staff, and insurance representatives
- Customer service or healthcare administrative experience in an outpatient or hospital setting
Patient Service Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient service representative in Massachusetts?
Most Massachusetts employers require a high school diploma or equivalent, with associate degrees in healthcare administration or medical office management preferred for competitive positions. No state-issued license is required for the role in Massachusetts, but familiarity with Epic or Cerner electronic health records, medical billing codes, and HIPAA compliance is expected. Entry-level candidates often start in patient registration or front-desk roles at community health centers or hospital outpatient departments before advancing.
Which companies hire patient service representatives in Massachusetts?
Companies currently hiring patient service representatives in Massachusetts include Dental Care Alliance, Beth Israel Lahey Health, and Tufts Medicine, per current listings on Migrate Mate as of August 2026. Massachusetts's large academic medical systems and regional health networks are among the most consistent sources of open positions throughout the year.
Which Massachusetts cities have the most patient service representative jobs?
Boston, Lowell, and Taunton have the most patient service representative openings in Massachusetts. Boston drives the highest volume given its concentration of academic medical centers and specialty hospitals, while Worcester and Springfield reflect strong demand from large regional health systems like UMass Memorial Health and Baystate Health that anchor those metro areas.
Are there remote patient service representative jobs in Massachusetts?
Yes, but they're limited. Patient service representative work is largely on-site because it involves direct patient contact, front-desk coordination, and real-time collaboration with clinical teams. About 0% of patient service representative openings tied to Massachusetts are remote or hybrid as of August 2026. The portions of the role most likely to go remote are insurance verification and prior authorization follow-up, where work is phone- and system-based rather than in person.
How can I get hired as a patient service representative in Massachusetts with little or no experience?
The most realistic entry path is applying for patient registration or medical receptionist roles at community health centers and federally qualified health centers across Massachusetts, which regularly hire candidates without prior clinical administrative experience. Large systems such as Mass General Brigham and Boston Medical Center run new-employee onboarding programs that train staff on Epic and billing workflows from the ground up. Completing a medical office administration certificate through a Massachusetts community college gives candidates a measurable edge in competitive applicant pools.
Where can I find and apply to patient service representative jobs in Massachusetts?
You can find and apply to patient service representative jobs in Massachusetts on Migrate Mate, which lists current openings from Massachusetts employers. Find roles that fit your experience and location, then apply directly to the employer through the listing.
See All 18 Patient Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Jobs