Patient Services Manager Jobs in Kentucky

INTRODUCTION

The Clinical Nurse Manager (CNM) is a direct supervisory leadership role and a key member of the Nursing leadership team. The CNM ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNM directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance. The CNM provides feedback and coaching to staff members, recognizing them for their contributions while fostering a high-performance culture.

Responsibilities

• Ensures that clinical assignments are based on patient care needs and demonstrated staff competencies.
• Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
• Participates in the ongoing assessment of the quality of patient care services provided on the unit, in collaboration with other members of the management team.
• Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.
• Supports a patient-first philosophy and engages in service recovery when necessary.
• Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including nurse leader rounding, employee rounding, hourly rounds, bedside shift report and other initiatives.
• Provides recommendations related to interviewing, selecting, and training new staff.
• Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.
• Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
• Supports proper inventory control and assists with managing supplies and equipment.
• Works with medical staff to coordinate management of patient care.
• Shows leadership and initiative in situations where supervision is not present or required.
• Appropriately escalates problems relating to rules and regulations in a timely and effective manner.

QUALIFICATIONS

Education (experience can be substituted for education)

Associate's Degree in Nursing Required

Bachelor's Degree in Nursing Preferred

Work Experience (education can be substituted for experience)

1-3 years Minimum of 1 year clinical experience required – 2 years, preferred. Required

Knowledge, Skills and Abilities

• Evidence of leadership experience abilities required.
• Knowledge of general nursing principles and practice skills;
• Knowledge of organizational functions, policies and regulations;
• Applicable knowledge of technical skills related to worked clinical area.

Licenses and Certifications

• Current licensure to practice nursing in the State of KY or WV, depending on legal state of residence. Required
• BLS Required
• ACLS within six (6) months of hire (ED, Critical Care, OR and Specialty Areas/Units Only) Required
• PALS within six (6) months of hire (ED, OR, Med/Surg Peds) Required
• NRP and AWHONN fetal monitoring w/in six (6) months (Maternal/Child Only) Required
• TNCC within six (6) months of hire (ED Only) Required
• De-Escalation Training within six (6) months of hire (all units) Required
• Professional Nursing Certification Preferred